Customer Service & Support Jobs in Sharjah, United Arab Emirates (Now Hiring) — 49 open — Page 3

Job Requisition ID: 179490 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.
 
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

 

We are seeking an experienced and results-oriented Workshop Supervisor to lead the daily operations of our Aftersales Service Center in DIP. This role is responsible for ensuring workshop productivity, quality standards, technician efficiency, customer satisfaction, and compliance with OEM and company operating procedures.

 

The successful candidate will oversee workshop staff, coordinate job allocation, monitor operational performance, and drive continuous improvement while ensuring a safe and productive working environment.

 

What you will do:

• Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.
• Monitor workshop operations to ensure repairs and servicing are completed to the highest quality standards and within agreed timelines.
• Drive First Time Fix Rate (FTFR) and minimize repeat repairs through effective quality control processes.
• Support Service Advisors in delivering an exceptional customer experience through accurate repair information and on-time vehicle delivery.
• Monitor job card progress, workshop loading, technician productivity, and efficiency.
• Ensure compliance with OEM standards, company policies, warranty processes, and audit requirements.
• Coach, mentor, and develop technicians to improve technical capability and performance.
• Promote and maintain HSSE standards and ensure a safe working environment with a zero-incident mindset.
• Collaborate with Parts, Service Reception, Warranty, and Management teams to ensure smooth workshop operations.
• Analyze workshop performance and implement process improvements to enhance operational efficiency and customer satisfaction.

 

Required skills to be successful:

• Strong workshop leadership and people management capabilities.
• Excellent workshop planning and workload allocation skills.
• Strong understanding of automotive repair processes and workshop operations.
• Ability to monitor and improve productivity, efficiency, and quality KPIs.
• Strong problem-solving and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Ability to coach, mentor, and motivate technical teams.
• Knowledge of DMS systems such as SAP or equivalent platforms.
• Strong focus on safety, quality, and customer satisfaction.
• Ability to work effectively under pressure in a fast-paced aftersales environment.

 

About the team:

You will be part of a high-performing Aftersales Service Centre supporting both conventional and electric vehicle operations within Al-Futtaim Automotive.

Working closely with Service Advisors, Workshop Controllers, Technicians, Parts teams, and Aftersales Management, you will play a critical role in delivering operational excellence, maximizing workshop performance, and ensuring an exceptional customer experience.

 

What equips you for the role:

• Technical Certification, Diploma, ITI, ATA, IMI, or equivalent Automotive qualification.
• EV Certification (IMI EV Level 2 or higher preferred).
• Minimum 5–7 years of automotive workshop experience.
• Minimum 2 years of supervisory or team leadership experience within a dealership or automotive workshop environment.
• Strong knowledge of workshop operations, vehicle repair processes, and technician management.
• Experience using SAP, DMS, or equivalent workshop management systems.
• Strong understanding of workshop KPIs including productivity, efficiency, utilization, and First Time Fix Rate.
• Valid UAE Driving Licence.
• Excellent communication, leadership, and conflict resolution skills.
• Fluency in English; Arabic, Hindi, or Urdu would be advantageous.
• Commitment to HSSE standards and continuous improvement.

 

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.