Jobs at Marcopolo Holiday (Now Hiring) — 3 open

Key Responsibilities

• Deliver Exceptional Customer Service (and Achieve Sales Targets):
  
  Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
  
• Provide Accurate Travel Counselling:
  
  Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
  
• Expert Ticketing:
  
  Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
  
• Stay Current on Travel Requirements:
  
  Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
  
• Foster Long-Term Relationships:
  
  Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.
  

• Education:
  
  Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field.
  
• GDS Proficiency:
  
  Familiarity with at least one GDS system (Sabre preferred).
  
• Communication Skills:
  
  Excellent written and verbal communication abilities; superior interpersonal and social skills.
  
• Detail-Oriented & Organized:
  
  Capable of handling multiple bookings simultaneously without compromising accuracy.
  
• Experience:
  
  Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
  
• Knowledge:
  
  A solid understanding of passport, visa, and health requirements for international travel.
  
• Added Advantages:
  • Multilingual abilities.
    
  • Familiarity with CRM software, Office 365, and online booking platforms.
    
  • Personal travel experiences that enhance your ability to counsel clients.
    

Learning & Development Opportunities

• On-the-Job Training:
  
  Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.
  
• Airline Seminars:
  
  Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.
  

Compensation & Benefits

• Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.