Customer Service & Support Jobs in Roseville, CA (Now Hiring) — 465 open — Page 24

Position Summary

Overview of Position

Key Responsibilities

Member & Guest Experience

• Greet members and guests promptly, professionally, and enthusiastically
  
• Provide a friendly, inclusive, and service-oriented experience consistent with Pickleball Kingdom standards
  
• Answer questions regarding club operations, programming, and amenities
  

Front Desk & Administrative Support

• Answer incoming phone calls and respond to inquiries accurately and courteously
  
• Schedule court reservations, lessons, clinics, events, and appointments using company systems
  
• Perform administrative tasks including check-ins, data entry, basic record keeping, and reporting
  
• Support smooth daily operations by monitoring front desk flow and member needs
  
• Accurately follow and enforce Pickleball Kingdom's standard operating procedures related to member check-in, payments, billing, and membership processes.
  
• Monitor and maintain appropriate inventory levels for front desk and facility supplies, including beverages, snacks, and first-air materials, and restock as needed.
  

Court Readiness & Facility Support

• Ensure courts are clean, safe, and ready for play before, during, and after scheduled use
  
• Perform light cleaning and straightening duties
  
• Monitor common areas for cleanliness and safety and report maintenance or repair needs to management
  
• Assist with basic setup and breakdown for lessons, clinics, leagues, and events
  

Sales & Product Knowledge

• Maintain working knowledge of all products offered for sale, including paddles, apparel, snacks, and accessories
  
• Assist members and guests with retail purchases and POS transactions
  
• Demonstrate thorough understanding of membership options, pricing, and benefits, and clearly explain differences when asked
  

Issue Resolution & Communication

• Receive and respond to member questions, complaints, or service concerns with professionalism
  
• Escalate issues to management as appropriate and assist in resolution follow-up
  
• Communicate effectively with coaches, managers, and team members to support daily operations