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Marriott International Hotels, Inc.
Front Office Supervisor
Riyadh, Riyadh Region, Saudi Arabia · On-site
Mid level
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
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Full-time
bachelor degree, professional certificate
Posted 24d ago
~40 hrs/week
Responsibilities
The CX Lead is responsible for overseeing the entire customer journey to ensure positive and consistent brand interactions. They lead CX teams and collaborate across departments to align the customer experience strategy with business growth.
Requirements
Candidates should have a degree in business or marketing and extensive experience in customer service or CX roles. Professional certifications such as CCXP are highly valued.
Full job description
We are seeking an experienced CX Lead at DIET WATCHERS.
He is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the companys values. This article explores the key skills, qualifications, and responsibilities required for a successful CX Lead, providing insights into how they can drive CX initiatives and contribute to business growth.
Key Responsibilities:
Customer Journey Management: Oversee the entire customer journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Team Leadership: Lead and mentor CX teams, ensuring that all members are aligned with the companys CX goals and are equipped to deliver exceptional service.
Data-Driven Decision Making: Use customer data and analytics to inform CX strategies and make data-driven decisions that enhance the customer experience.
Actionable Insight:
Foster Cross-Departmental Collaboration: Work closely with other departments, such as marketing, sales, and product development, to ensure that all aspects of the customer journey are aligned and contribute to a cohesive CX strategy.
Preferred Qualifications:
Educational Background: A degree in business, marketing, or a related field is often required, with additional certifications in customer experience management being highly valued.
Industry Experience: Extensive experience in customer service, marketing, or CX roles is essential, with a focus on managing teams and driving strategic initiatives.
Certifications: Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidates qualifications and demonstrate their commitment to the field.
SAHA Groupe is the culmination of over 30 years of experience in the real estate market with the desire to provide the market a product that is luxurious in true sense of the word as well as sustainable. Lead by Architect, Mr. Aniel Kuumar Saha, the complete team at SAHA Groupe is passionate about elevating the desires of our customers to beyond the current norm and delivering not just a livable work of art but also giving a human touch to luxury.
There is a considerable gap in the real estate development happening across the world and what’s being offered in the country with respect to Sustainable Development and Luxury. SAHA Groupe is trying to bridge this gap with its new project launches in both residential and commercial spaces. In the long run, SAHA Groupe wants to be a pioneer in actual sustainable research so that we can commit our customers to a lifestyle of luxury and indulgence whilst minimising their environmental impact.
How many Customer Service & Support jobs are open in Riyadh, Saudi Arabia right now?
There are currently 342 open customer service & support positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Riyadh, Saudi Arabia?
Companies currently hiring include Marriott International Hotels, Inc., Accor, R&B Fashion, DAR ENGINEERING, Hilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Riyadh, Saudi Arabia?
Yes — 38 of the 342 open customer service & support positions offer remote or hybrid work (6 remote, 32 hybrid).
How do I apply for Customer Service & Support jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.