Quebec, Quebec, Canada · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Case Management, Customer Service, Bilingualism, Problem Solving, Multitasking
Quebec, Quebec, Canada · Remote OK
$150k–$180k/yr
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every fu…
Skills: Customer Onboarding, Adult Learning, Sales Enablement, Change Management, Learning Design
Quebec, Quebec, Canada · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Case Management, Customer Service, Bilingualism, Problem Solving, Multitasking
Quebec, Quebec, Canada · On-site
SOMMAIRE Sous supervision étroite, le représentant du service à la clientèle a la responsabilité de remplir correctement les commandes des clients et de gérer les appels entrants des clients. TÂCHES ET RESPONSABILITÉS Ré…
Skills: Customer Service, Order Processing, Price Negotiation, Inventory Management, Communication
Quebec, Quebec, Canada · On-site
Poste : Leader De Plancher (Temps Plein 30-39 heures par semaine) Vous rêvez de travailler chez Lush? #CarrièresLush Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses cli…
Skills: Leadership, Customer Experience, Team Coaching, Cash Handling, Store Operations
Quebec, Quebec, Canada · On-site
Poste : Leader De Plancher (Temps Plein 30-39 heures par semaine) Vous rêvez de travailler chez Lush? #CarrièresLush Depuis 20 ans, Lush Amérique du Nord créé des cosmétiques frais faits à la main afin d’offrir à ses cli…
Skills: Leadership, Customer Experience, Team Coaching, Cash Handling, Store Operations
Quebec, Quebec, Canada · On-site
Quelques-unes des tâches Offrir un service à la clientèle exceptionnel et améliorer l’engagement et la satisfaction de la clientèle.Stimuler les ventes dans les rayons des meubles, de la technologie et des fournitures du…
Skills: Customer Service, Retail Sales, Communication, Collaboration, Point Of Sale (POS)
Quebec, Quebec, Canada · On-site
Description de l'entreprise Avec une forte présence en ligne et plus de 200 magasins d’un océan à l’autre, Reitmans offre une mode ouverte et positive, proposée dans un vaste éventail de tailles allant de 0 à 22 et de XX…
Skills: Leadership, Retail Management, Customer Service, Visual Merchandising, Team Coaching
Quebec, Quebec, Canada · Hybrid
✨ Représentant·e, expérience client – Soyez la voix de FLO et créez des expériences mémorables Vous êtes reconnu·e pour votre sens du service, votre capacité à résoudre des problèmes et votre aisance à communiquer avec d…
Skills: Customer Service, Bilingualism (French and English), Problem Solving, Level 1 Troubleshooting, Microsoft Office Suite
Quebec, Quebec, Canada · Hybrid
✨ Agent.e, service à la clientèle – Soyez la voix de FLO et créez des expériences mémorables Vous êtes reconnu·e pour votre sens du service, votre capacité à résoudre des problèmes et votre aisance à communiquer avec dif…
Skills: Customer Service, Bilingualism (French/English), Problem Solving, Level 1 Troubleshooting, Microsoft Office Suite
Quebec, Quebec, Canada · On-site
Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our …
Skills: Sales, Customer Service, Store Opening And Closing, Inventory Management, Cash Handling
Quebec, Quebec, Canada · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work togethe…
Skills: Leadership, Retail Management, Team Development, Customer Service, Operational Strategy
Quebec, Quebec, Canada · On-site
$16/hr–$17/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer Service, Inventory Management, Product Scanning, Merchandising, Attention To Detail
Quebec, Quebec, Canada · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Case Management, Patient Support, Clinical Assessment, Medication Access, Adverse Event Reporting
Quebec, Quebec, Canada · On-site
1375 Boul Des Chutes, Québec, Quebec G1C 1W3 Préposé(e) au service à la clientèle Salaire (jour et soir) : 16,80$/h (incluant prime**) Horaire : Temps plein ou temps partiel de jour ou soir (à déterminer selon les besoin…
Skills: Customer Service, Cash Handling, Inventory Management, Administrative Support, Sales Optimization
Quebec, Quebec, Canada · Hybrid
The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial sector, with a view to promoting and selling products a…
Skills: Business Development, Financial Analysis, Credit Risk Management, Negotiation, Account Management
Quebec, Quebec, Canada · Remote OK
Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance.Assist with the co…
Skills: Reimbursement Expertise, Case Management, Patient Support, Insurance Benefit Investigation, Leadership
Quebec, Quebec, Canada · Remote OK
Job Details PRIMARY DUTIES AND RESPONSIBILITIES: The management of the assigned projects and/or cases.Adherence to the general company processesTelephone support:Implementing call-centre programs including the provision …
Skills: Case Management, Customer Service, Bilingualism, Problem Solving, Multitasking
Quebec, Quebec, Canada · Hybrid
The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial sector, with a view to promoting and selling products a…
Skills: Prospecting, Business Development, Financial Analysis, Credit Risk Management, Negotiation
Quebec, Quebec, Canada · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Case Management, Customer Service, Bilingualism, Problem Solving, Multitasking
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Manage assigned patient and provider cases by providing telephone support for funding, access, and compliance programs. Responsibilities include clinical monitoring, data collection, adverse event reporting, and collaborating with healthcare providers.
Requires an associate degree or equivalent experience and at least one year of customer service experience. Proficiency in Microsoft Office and bilingualism in French and English are highly valued assets.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsibilities:
The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
funding and access issues, including private, public and special access programs;
compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
There are currently 469 open customer service & support positions in Quebec, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Loblaw Companies Limited, Circle K, Desjardins, RCL - Reitmans Canada Ltd/Ltée, Accor, among others. Browse the listings above to see every active employer.
Yes — 99 of the 469 open customer service & support positions offer remote or hybrid work (42 remote, 57 hybrid).
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