Needham, Massachusetts, United States · Remote OK
$120k–$140k/yr
About OpenClinica: OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduce…
Skills: Communication, Relationship Management, Organizational Skills, Commercial Mindset, Cross-functional Coordination
Needham, Massachusetts, United States · On-site
Job Description You were born to be the boss. We know. You get up in the morning and you make sure that everyone in the house is doing what they need to do. Then you go to work and you make sure that everyone there is do…
Skills: Judgement, Math, Multitasking, Customer Loyalty, Food And Beverage Ordering
Needham, Massachusetts, United States · On-site
$18/hr–$19/hr
Job Description Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and coresDrop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily colle…
Skills: Safe Driving, Customer Service, Inventory Management, Upselling, Cross-selling
Needham, Massachusetts, United States · On-site
$18/hr–$19/hr
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Retail Sales, Automotive Systems Knowledge, Inventory Management, POS Systems, Customer Service
Needham, Massachusetts, United States · On-site
$21/hr–$24/hr
We Are 42 North Dental Built by dentists for dentists, we continually raise the bar for what’s possible in the practice of dentistry by delivering healthy, confident smiles for life. With our roots in Boston, the best-in…
Skills: Customer Service, Telephone Communication, Multitasking, Computer Literacy, Appointment Scheduling
Needham, Massachusetts, United States · On-site
$15/hr–$22/hr
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Customer Care, Appointment Scheduling, Phone Routing, Written Communication, Verbal Communication
Needham, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Communication
Needham, Massachusetts, United States · Remote OK
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financin…
Skills: Skip Tracing, Auto Recovery, Collateral Recovery, Collections, Communication Skills
Needham, Massachusetts, United States · On-site
$18/hr–$18/hr
Position Summary The role of the Valet Attendant is to make an exceptional impression on every guest by engaging with our guests and customers in a positive and friendly manner and giving them the best experience possibl…
Skills: Safe Driving, Customer Service, Vehicle Organization, Professional Communication, Time Management
Needham, Massachusetts, United States · On-site
$60k–$70k/yr
Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Health insurance Paid time off Parental leave Vision insurance Wellness resources Jewish Cemetery Association of Massachusetts (JCAM) P…
Skills: Consultative Sales, Relationship Building, Customer Service, Lead Generation, CRM Proficiency
Needham, Massachusetts, United States · Hybrid
$65k–$76k/yr
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, ab…
Skills: Key Account Management, Consultative Selling, Negotiation, Relationship Building, Pipeline Management
Needham, Massachusetts, United States · On-site
$23/hr
GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting,…
Skills: Secure Transportation, Customer Service, Defensive Driving, Heavy Lifting, Radio Communication
Needham, Massachusetts, United States · On-site
$16/hr–$22/hr
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Customer Service, Retail Sales, Communication, Interpersonal Skills, Multitasking
Needham, Massachusetts, United States · On-site
$10/hr–$21/hr
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Dog Grooming, Bathing and Drying, Nail Trimming, Ear Cleaning, Gland Cleaning
Needham, Massachusetts, United States · Remote OK
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financin…
Skills: Repossession Coordination, Collateral Recovery, Consumer Finance, Communication Skills, Attention To Detail
Dedham, Massachusetts, United States · On-site
$25/hr–$26/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer And Client Focus, Oral Communications, Problem Solving
Needham, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Math
Needham, Massachusetts, United States · On-site
$40/hr–$48/hr
Description About the Role We're looking for an experienced Greenhouse General Manager/ Head Grower to lead all aspects of our greenhouse operations — from production and plant care to retail and team development. This h…
Skills: Greenhouse Management, Horticulture, Plant Care, Team Leadership, Crop Scheduling
Needham, Massachusetts, United States · On-site
$26/hr–$55/hr
Commercial Refrigeration Service Technician Boston, MA *Competitive Pay*Benefits*Company Vehicle Sign-On Bonus Up to $12,000 (for experienced techs) $26.00-$55.00 based on experience Are you a seasoned refrigeration tech…
Skills: Commercial Refrigeration Repair, HVAC Troubleshooting, Diagnostics, Preventative Maintenance, Electrical Aptitude
Needham, Massachusetts, United States · On-site
$26/hr–$55/hr
Needham, MA Experienced Commercial Kitchen Technician *Competitive Pay *Benefits *Company Vehicle Sign-On Bonus Up to $12,000 for experienced techs $26 - $55 per hour, based on experience Experienced commercial cooking e…
Skills: Commercial Cooking Equipment Repair, Troubleshooting, Electrical Diagnostics, Mechanical Repair, Field Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop the eClinical Customer Success team to drive retention, expansion, and Net Revenue Retention (NRR). Act as a player-coach managing complex customer escalations and operationalizing engagement programs like QBRs.
Requires a Bachelor's degree and 8+ years of experience in Customer Success, Account Management, or Clinical Operations within a SaaS environment. Must have experience leading customer-facing teams and familiarity with eClinical systems or EDC platforms.
OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.
The eClinical Customer Success Team Lead is player-coach responsible for the overall performance and operational execution of the eClinical Customer Success team. This individual will partner closely with Customer Success Managers, Sales, Services, Product, and Support to drive customer retention, expansion, Services growth, and long-term customer success across the eClinical installed base.
This role serves as both a player-coach and operational leader — helping manage escalations, improve team execution, standardize customer success processes, and drive Net Revenue Retention (NRR) performance across the business.
Clinical trial data management solutions – powerful, scalable, flexible, quick to implement, easy to use.
OpenClinica accelerates clinical trials by automating data acquisition through its software-as-a-service platform. Offering a secure bridge between healthcare and research, OpenClinica is trusted by the world’s foremost life science companies, academic institutions, and government entities and has been used in more than 10,000 studies involving over five million patients. OpenClinica is proud to support hundreds of small, midsize and large research organizations spanning biotech, pharma, medical device manufacturing and contract research organizations. Learn more at openclinica.com or email us at [email protected]
Offices: 1075 Main St, Suite #140, Waltham, Massachusetts 02451, US
There are currently 74 open customer service & support positions in Needham, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include PETCO Animal Supplies Stores, Inc., CVS Health, ACE Service Co, Domino's, Fooda, among others. Browse the listings above to see every active employer.
Yes — 11 of the 74 open customer service & support positions offer remote or hybrid work (5 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
