Natick, Massachusetts, United States · On-site
$66k–$85k/yr
Job DetailsJob Location: Natick, MA 01760Position Type: Full TimeSalary Range: $65,959.00 - $85,142.00 HourlyJob Shift: DayJob Category: BankingPosition Description Title: Fraud Prevention Specialist Department: Deposit …
Skills: Fraud Investigation, Analytical Skills, Critical Thinking, Problem Solving, Microsoft Office
Natick, Massachusetts, United States · On-site
$17/hr–$20/hr
P.F. Chang's Pay Range (based on experience): $17.50 - $20.50 / hour Benefits we offer for this position: All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we …
Skills: Customer Service, Hospitality, Communication, Multi-tasking, Sanitation Practices
Natick, Massachusetts, United States · On-site
$16/hr–$16/hr
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that …
Skills: Leadership, KPI Monitoring, Guest Engagement, Staff Training, Inventory Management
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Responsible for identifying, investigating, and resolving fraudulent activities, including reviewing transactional records and processing fraud claims. The role involves monitoring Verafin alerts and issuing fraud trend alerts to relevant departments.
Requires a bachelor's degree or equivalent experience and at least two years of experience in the financial industry or fraud prevention. Proficiency in Microsoft Office and a strong understanding of BSA regulations and bank operations are essential.
Job DetailsJob Location: Natick, MA 01760Position Type: Full TimeSalary Range: $65,959.00 - $85,142.00 HourlyJob Shift: DayJob Category: BankingPosition Description
Title: Fraud Prevention Specialist
Reports to: Fraud Prevention Supervisor
Date Prepared: August 6, 2025
Summary / Objective
Responsible to identify, review, investigate and resolve fraud activity. This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations.
Bachelor’s degree or equivalent work experience
Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention
Must possess advance computer skills, including but not limited to proficiency in Microsoft office
Responsible for maintaining investigations while maintaining proper case follow-up and resolution
Processes daily mobile check deposit files
Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures
Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud
Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Compose and issue alerts to appropriate departments, based on fraud trends and fraud
Provides support and assistance relative to branch operational activities.
Participates in operational and fraud training meetings. Attends seminars regarding banking industry activities
Keeps informed of relative changes in Bank policies, procedure and products
QualificationsRequired knowledge, skills & abilities:
Good understanding of bank operations and knowledge of fraud/loss prevention
Effective written and verbal communication skills
Strong analytical skills and attention to detail
Ability to apply critical thinking and problem- solving skills
Ability to build and promote teamwork, to work collaboratively with others
Completion of in-house training programs or other approved training programs
Compliance with BSA regulations as appropriate to the position
Good understanding of spreadsheets
Ability to recognize various issues that may require further research and/or investigation in order to consider possible solutions
Ability to use standard equipment such as computers, phones, photocopiers
Requires manual dexterity and sitting for longer periods of time
Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.
Operating under an 1889 Massachusetts co-operative bank charter, MutualOne Bank builds upon the strengths developed by the two original mutual institutions during their long and proud history of service to residents and businesses in MetroWest communities. MutualOne Bank meets the needs of its customers with a variety of checking, savings, consumer loan, home financing, and commercial programs, supported by exceptional personal service and the latest technology. Member FDIC | DIF Equal Housing Lender
Offices: 828 Concord Street, Framingham, MA, US · One Lincoln Street, Framingham, MA, US · 49 Main Street, Natick, MA, US · 160 Cochituate Road, Framingham, MA, US
There are currently 163 open customer service & support positions in Natick, MA listed on Clera. New openings are added daily as companies post roles.
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