Customer Service & Support Jobs in Loyalsock Township, PA (Now Hiring) — 9 open

The Rental Manager manages department assets, activities, projects, and employees within the company’s financial, safety, quality, and operational guidelines/polices. Coordinates the rental of equipment to customers, including delivery and delegation of work. Manages any problems or changes with buildings and equipment once they are on lease.

Role Priorities / Responsibilities:

• Develop proposals for all rental department projects, and coordinate communication between customers and Stallion on rental department projects and proposals
• Take customer’s calls, provide quotes, assemble order, and gather all information pertaining to the job
• Administer the scope of the project to field personnel and oversee the progression of the work
• Direct/Supervise employees on all customer rental projects to meet project milestones and guidelines.
• Continually monitor rental department for compliance with Stallion’s quality control plan
• Provide direction to Quality Control to supervise compliance with Stallion quality control plan for other departments
• Coordinate with all third party vendors and arrange for them to come in and take care of their part of the job scope
• Draft delivery tickets for shipping
• Schedule all trucking of buildings and equipment for shipment. Schedule personnel if needed to perform offshore hook up.
• Coordinate shipping and process delivery tickets for invoicing.
• Assist accounting with the creation and management of department budgets and implement controls over department to achieve yearly financial goals while maintaining operational, safety, quality goals.
• Direct the maintenance and improvement of current rental assets within allowed budget parameters
• Establish, continually develop, and maintain customer service standards while resolving all customer complaints or call outs.
• Collaborate with Sales team to develop new customer relationships, and maintain existing relationships.
• Provide assistance in developing and maintaining policies.
• Stay current on industry trends and advise upper management on changes that may affect our current business; such as, competitors, customers, regulations, rate changes, etc. and provide recommendations on how to manage these changes currently and in the future.
• Occasional travel required

Essential Experience, Knowledge, Skills and Abilities:

• Proficient in Microsoft Office including Outlook, Excel, Word, SharePoint PowerPoint and Project
• Proficient in Rental Tools Management System (RTMS) or similar product
• Working knowledge of construction trades
• Able to multi-task effectively
• Able to organize work and meet deadlines
• High safety orientation
• Working knowledge of construction project management
• Skilled at customer relations
• Working knowledge of financial statements and budgets
• Skilled at time management, problem solving and decision making
• Able to effectively lead projects and people
• Strong written and verbal communications skills
• Continuous improvement oriented

Qualifications, Education or Certification required (if applicable):

• High School diploma and Vocational training certificate
• Bachelor of Science in Construction Management a plus
• 2-3 years of supervisory experience
• 3-4 years of related experience
• Construction project management experience a plus

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.