Loyalsock Township, Pennsylvania, United States · On-site
Description The Patient Engagement Representative- Call Center must demonstrate the ability to multi-task, manage simultaneous communications, and set priorities while maintaining exceptional first line patient service a…
Skills: Multi-tasking, Patient Service, Interpersonal Communication, Call Center Operations, Appointment Scheduling
Williamsport, Pennsylvania, United States · On-site
Description River Valley Health is seeking a highly organized, quick-thinking Schedule Coordinator to keep our medical services running smoothly. You’ll be the planner behind the scenes — coordinating appointments, optim…
Skills: Scheduling, Patient Coordination, EMR Systems, Customer Service, Multitasking
Loyalsock Township, Pennsylvania, United States · On-site
Description River Valley Health is seeking an Expanded Function Dental Assistant. The Expanded Function Dental Assistant (EFDA) is responsible for assisting the dentist(s) in the direct provision of dental services to pa…
Skills: Dental Assisting, Sterilization, Inventory Control, Radiology, Patient Care
Loyalsock Township, Pennsylvania, United States • On-site
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The role involves managing a high volume of inbound calls to assist patients with scheduling and medical inquiries. The representative is responsible for providing professional customer service and maintaining accurate patient records.
A high school diploma is required, with previous experience in a medical office or call center preferred. Candidates should possess strong communication skills and familiarity with EHR systems.
Description
The Patient Engagement Representative- Call Center must demonstrate the ability to multi-task, manage simultaneous communications, and set priorities while maintaining exceptional first line patient service and interpersonal behaviors in a confidential manner. This position is initially focused in the call center. The successful candidate must demonstrate the ability to work in a fast paced setting, have strong computer skills, and be able to manage a large volume of calls. The OA possesses the ability to work independently while maintaining a calm demeanor and good judgment in a fast paced environment.
Responsibilities include:
Answering inbound telephone calls promptly, politely, and professionally.
Assisting patients with appointment scheduling, rescheduling, and inquiries related to medical services.
Providing exceptional customer service by addressing patients’ needs and concerns.
Maintaining accurate records of patient interactions.
River Valley Health is an Equal Opportunity Employer.
Requirements
High school diploma or equivalent.
Previous experience in a call center or medical office setting preferred.
Excellent communication skills and ability to handle high call volume.
Familiarity with electronic health records (EHR) systems is a plus.
This position will require 40 hours per week with an occasional evening or Saturday shift. Physician practice experience is preferred.
Where Care Meets Compassion
Where Care Meets Compassion
Offices: 471 Hepburn St, Williamsport, PA 17701, US · 431 Hepburn Street, Williamsport, PA 17701, US · 259 Allegheny St, Jersey Shore, PA 17740, US · 124 East Walnut St, Suite 2, Lock Haven, PA 17745, US
View all jobs at River Valley HealthWhere Care Meets Compassion
Where Care Meets Compassion
Offices: 471 Hepburn St, Williamsport, PA 17701, US · 431 Hepburn Street, Williamsport, PA 17701, US · 259 Allegheny St, Jersey Shore, PA 17740, US · 124 East Walnut St, Suite 2, Lock Haven, PA 17745, US
View all jobs at River Valley Health