Customer Service & Support Jobs in Lisbon, Portugal (Now Hiring) — 379 open — Page 16

Sr. Associate - Insurance - P&C Claims

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Job Description -

Inviting applications for the role of InsuranceClaims AdministratorSenior Associate_Dutch

Responsibilities  

• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. 
• Accurate, timely and efficient data entry and quality checking of claims information as per the standards. 
• Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. 
• Prepare the payment of claims in the system. 
• Process and dispatch standard letters and emails as required.  
• Support data cleansing and mass change processing projects.  
• Keep the relevant KPIs updated.  
• Liaising with internal and external parties to respond to and resolve queries within processing deadlines. 
• General contact with underwriters and clients (if applicable) always providing a great customer experience. 
• Preparing management information reports as requested using various reporting tools and methods. 
• Participate and provide support to process improvement projects. 
• Delivers exceptional service standards/KPI’s. 
• Participating and support the implementation in continuous improvement or change project work. 
• Providing support to other teams to cover absences and peak workloads. 
• Contributing to technical support and procedural best practice and support. 
• Provide new ideas and support the team leader and coordinator regarding execution. 
• Ensure telephony service availability in line with defined working hours and required languages. 
• Answer all incoming calls received through the claims telephony lines. 
• Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. 
• Resolve simple customer or broker enquiries when the information is readily available in the system. 
• Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. 
• Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. 
• Escalate urgent or risk related calls following internal escalation routes. 
• Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. 
• Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk. 

 

Qualifications  

• Economic studies (e.g. finance, accounting or similar domains) - BA 
• Proficient in written and spoken Dutch (Flemish) and English 
• Good interpersonal skills with the ability to work as a member of various teams 
• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure 
• Experience on small claims handling or in insurance will be an advantage 
• Curious, willing to learn and showing a challenging conventions spirit 
• Ability to organise and prioritise and plan workload to meet deadlines 
• Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it 
• Personable, able to develop rapport easily and build relationships  
• Good Customer Focus 

Qualifications -

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Certifications -

Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Fraud Examiner (CFE) - ACFEACFE, Certified Insurance Counselor (CIC) - American Academy of Professional Coders (AAPC)American Academy of Professional Coders (AAPC), Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)

Required Skills -

Claims Management, Data Management, Insurance, Property & Casualty Insurance

Language

Dutch (Required), English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Insurance - P&C Claims

Remote Type -

Hybrid

Work Shift -

Standard (Portugal)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.