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Provide high-level technical support and remote guidance to technicians for complex automotive repair issues. Document cases, manage escalations to Level 2 support, and collaborate on continuous process improvements.
Requires strong experience in automotive diagnostics, electrical fault correction, and the use of OEM tools. Professional proficiency in both Portuguese and English is mandatory.
A MSX International apoia marcas automóveis líderes a nível mundial, ajudando a melhorar o desempenho das reparações, a satisfação do cliente e as operações pós-venda em 80+ países.
Estamos à procura de um especialista experiente em diagnóstico automóvel para apoiar concessionários e reparadores com problemas complexos relacionados com veículos.
Serás o ponto de escalada quando outros não conseguirem resolver — ajudando a reduzir o tempo de inatividade e a entregar reparações à primeira.
O que vais fazer
O que trouxeste
Forte experiência em diagnóstico automóvel / suporte técnico / oficina ou serviço de campo
Capacidade comprovada para corrigir falhas elétricas/eletrónicas complexas
Utilização prática de ferramentas de diagnóstico OEM
Confiança na leitura de diagramas de fiação e documentação técnica
Experiência a trabalhar com oficinas, equipas de engenharia ou técnicas
Capacidade de apoiar e orientar técnicos
Preferencial: experiência em suporte de campo ou multi-site, exposição multi-marca com experiência em suporte técnico de OEM/importador
Conhecimento técnico
Sistemas modernos de veículos: motorização, ADAS, eletrónica da carroçaria
Redes: CAN / LIN / FlexRay
Métodos de diagnóstico: análise da causa raiz, diagnóstico guiado, flashing
Língua
É necessário proficiência profissional em português e inglês profissional (escrito e falado)
Línguas europeias adicionais são uma mais-valia
Padrão de funcionamento e localização
40 horas por semana
Segunda a sexta-feira
A MSX é um empregador que oferece igualdade de oportunidades e incentiva candidaturas de candidatos devidamente qualificados e elegíveis, independentemente do sexo, raça, deficiência, neurodiversidade ou outras características e origens pessoais, idade, orientação sexual, reatribuição de género, religião ou crença, ou estado civil e parental. Como utilizadores do programa Disability Confident, entrevistamos todos os candidatos com deficiência que cumpram os critérios mínimos para a vaga.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
There are currently 379 open customer service & support positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include nomadify, Mercier Consultancy, Genpact, SIXT, Eco Plus Solutions AB, among others. Browse the listings above to see every active employer.
Yes — 123 of the 379 open customer service & support positions offer remote or hybrid work (33 remote, 90 hybrid).
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