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$19/hr–$23/hr
Full-time
401(k), 401(k) Matching, Dental Insurance, Health Insurance, Paid Time Off, Training & Development
Posted 6h ago
~40 hrs/week
Responsibilities
The coordinator manages incoming service requests and schedules appointments for field technicians. They are responsible for maintaining accurate documentation and communicating timing and expectations to customers.
Requirements
Previous experience in customer service or administrative roles is preferred. Candidates must possess strong communication skills and the ability to work in a fast-paced environment using basic scheduling tools.
Full job description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Compensation / Job Specifics
This position is posted at $19 - $23/hr
This position is in-person in Laurel Maryland
This work days for this position are Monday - Friday
Monday - Friday : 8:00AM - 5:00PM
Job Summary:
The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
Essential Duties:
· Answer incoming calls and log service requests accurately
· Schedule service appointments based on technician availability and standard procedures
· Provide customers with clear explanations of scheduling expectations and next steps
· Record call details, technician updates, and relevant notes in company systems
· Assist technicians by confirming addresses, time windows, and basic job information
· Monitor scheduled calls and notify the team of potential delays or changes
· Support the dispatch and customer service teams with documentation and updates
· Learn routing procedures, company systems, and scheduling rules
· Provide professional and timely communication to customers and internal teams
· Follow all office procedures and service department guidelines
· Any other duties as assigned
Qualifications:
· Previous experience in a customer service or administrative role preferred
· Strong verbal communication skills
· Ability to work in a fast paced environment
· Proficiency with computers and basic scheduling tools
· Strong organizational skills
· Attention to detail in documentation
· Ability to remain calm and supportive during customer interactions
· Willingness to learn routing processes and service department procedures
Physical Requirements:
· Ability to sit at a computer for extended periods
· Regular use of phone systems and office technology
· Ability to lift up to ten pounds for occasional office related tasks
Work Environment:
· Office setting within a busy service department
· Fast paced environment with constant communication needs
· Regular interaction with dispatchers, customer service staff, technicians, and leadership
· Work requires managing shifting priorities and time sensitive requests
Related keywords
Field ServiceDispatchSchedulingCustomer ServiceAdministrativeRoutingCall LoggingService CoordinationOffice ProceduresTime Management
#1 Local & Independent Appliance Retailer in the Region
Industry
Retail
Company size
201-500 employees
Founded
1930
Headquarters
Chevy Chase, Maryland
LinkedIn followers
813
Bray & Scarff is the number one local and independent appliance retailer. Today, we are the number one local and independent appliance retailer operating 15 retail stores serving the Maryland, Virginia, and the District of Columbia. We are a one-stop shop for premium appliance sales, installation, service, and kitchen remodeling. We have factory-trained experts to serve customers to the best of their needs in every department. Visit www.brayandscarff.com/careers to learn more about opportunities within our company!
Offices: 6801 Wisconsin Avenue, Chevy Chase, Maryland 20815, US · 5715 Lee Highway, Arlington, Virginia 22207, US · 11923 Lee Highway, D – H, Fairfax, Virginia 22030, US · 2087 West Street, Annapolis, Maryland 21401, US · 10015 York Road, Cockeysville, Maryland 21030, US
How many Customer Service & Support jobs are open in Laurel, MD right now?
There are currently 160 open customer service & support positions in Laurel, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Laurel, MD?
Companies currently hiring include Red White & Blue Thrift, Dollar Tree Stores, Royal Farms, CVS Health, Johns Hopkins Applied Physics Laboratory, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Laurel, MD?
Yes — 4 of the 160 open customer service & support positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Laurel, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.