Kyiv, Ukraine · Remote OK
Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential …
Skills: Quality Monitoring, Training Development, Onboarding, Knowledge Assessment, Trend Analysis
Kyiv, Ukraine · On-site
We are looking for IT support to join our global IT team. What You will do: Responsibility for IT equipment including purchasingInstall and upgrade computer components and softwareApplying and updating required packages …
Skills: IT Support, Hardware Troubleshooting, Software Installation, Google Workspace, Windows Server
Kyiv, Ukraine · On-site
У Райфі ми дбаємо, щоб ти міг зосередитися на головному — роботі, що має значення. Решту ми беремо на себе: стабільність, розвиток, підтримка та комфортні умови. Детальніше про наші переваги та умови даної вакансії — дал…
Skills: Customer Service, Banking Product Sales, Account Management, Cash Operations, Documentation Management
Kyiv, Ukraine · Hybrid
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Operations Team. By Joining Citi, yo…
Skills: Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure
Kyiv, Ukraine · Hybrid
Mission: The role is focused on ensuring the efficient operation of internal processes and digital platforms, as well as improving customer experience through data analysis, process optimization, and the implementation o…
Skills: Analytical Thinking, Data Analysis, Digital Literacy, Customer Orientation, Sales Process Knowledge
Kyiv, Ukraine · Hybrid
У команду технічного підтримки B2B шукаємо фахівця/-чиню, що відповідатиме за проєктування комплексних мережевих рішень на базі Starlink, адміністрування корпоративного кабінету платформи та вирішення складних технічних …
Skills: Starlink Configuration, Network Design, L3 Technical Support, VPN Configuration, Traffic Balancing
Kyiv, Ukraine · Hybrid
ТОВ «Порше Україна», дочірнє підприємство «Порше Холдинг Зальцбург», є імпортером брендів Volkswagen, Volkswagen Комерційні автомобілі, Audi, SEAT та CUPRA. Компанія імпортує в Україну автомобілі та запчастини, продає пр…
Skills: Adaptability, Communication Skills, Complaint Management, Conflict Management, Customer Relationship Management (CRM)
Kyiv, Ukraine · Hybrid
Porsche Ukraine LLC, a subsidiary of Porsche Holding Salzburg, is an importer of Volkswagen, Volkswagen Commercial Vehicles, Audi, SEAT and CUPRA brands. The company imports cars and spare parts to Ukraine, sells product…
Skills: Adaptability, Communication Skills, Complaint Management, Conflict Management, Customer Relationship Management (CRM)
Kyiv, Ukraine · Remote OK
Job Description: For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, in…
Skills: Client Onboarding, KYC, AML, Anti Financial Crime, Regulatory Compliance
Kyiv, Ukraine · Hybrid
У Райфі ми дбаємо, щоб ти міг зосередитися на головному — роботі, що має значення. Решту ми беремо на себе: стабільність, розвиток, підтримка та комфортні умови. Детальніше про наші переваги та умови даної вакансії — дал…
Skills: Cash Operations, Currency Exchange, Money Transfers, Customer Service, Cash Accounting
Kyiv, Ukraine · On-site
Job Description DESCRIPTION Data Operations Analyst is a role responsible for analysis and data processing with timely and high-quality manner in the range of assigned product categories and related to it working tasks. …
Skills: Data Coding, Data Analysis, Data Processing, Client Service Support, Analytical Skills
Kyiv, Ukraine · On-site
Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers…
Skills: Project Management, Customer Onboarding, Client Relationship Management, Product Training, Analytical Skills
Kyiv, Ukraine · Remote OK
AMO Publishing - міжнародна IT-компанія, яка створює історії, що змінюють світ. Наш продукт, AmoMama, є одним із найбільших онлайн-таблоїдів в Україні, який щомісяця охоплює понад 40 мільйонів читачів з Америки та Західн…
Skills: Content Moderation, English Proficiency, Attention To Detail, Meta Business Suite, AI Tool Utilization
Kyiv, Ukraine · On-site
Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers…
Skills: Project Management, Client Implementation, Process Design, Data Migration, Change Management
Kyiv, Ukraine · Hybrid
У Райфі ми дбаємо, щоб ти міг зосередитися на головному — роботі, що має значення. Решту ми беремо на себе: стабільність, розвиток, підтримка та комфортні умови. Детальніше про наші переваги та умови даної вакансії — дал…
Skills: Cash operations, Currency exchange, Money transfers, Customer service, Cash accounting
Kyiv, Ukraine · Remote OK
Job Description This role is available in the following shift: Monday - Friday 09am-06pm As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a…
Skills: German Proficiency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Kyiv, Ukraine · Remote OK
Job Description This role is available in the following shift: Monday - Friday 09am-06pm As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a…
Skills: German Proficiency, English Fluency, Customer Service, Problem Solving, Communication Skills
Kyiv, Ukraine · On-site
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and…
Skills: Quotation Preparation, Pipeline Management, Forecasting, Customer Relationship Management, MS Excel
Kyiv, Ukraine · Hybrid
Job Purpose To maintain and support the Windows workstation infrastructure in a controlled and cost-effective manner, ensuring full compliance with corporate standards. The IT Site Support Engineer will ensure all IT inf…
Skills: Windows 11, Office 365, IT Infrastructure Support, Hardware Lifecycle Management, Network Equipment Support
Kyiv, Ukraine · Hybrid
About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real diffe…
Skills: Office Administration, English Proficiency, MS Word, MS Excel, MS PowerPoint
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves conducting regular quality monitoring of support agents and providing structured feedback to drive growth. Additionally, the specialist will develop training materials, conduct knowledge assessments, and analyze customer feedback to optimize service processes.
Candidates must have over one year of quality assurance experience specifically within the iGaming industry. Proficiency in Ukrainian (Native) and English (B1-B2) is required, with Turkish being a plus.
Company Description:
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are:
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
We're looking for a Quality Specialist to join our Customer Support team and help build a quality assurance system that actually improves service.
If you genuinely enjoy monitoring, can defend your evaluations with solid reasoning, and care about doing the work well even when it's not the easy path — we'd like to talk.
This isn't a role where you follow a fixed checklist — you'll have real ownership over how quality is measured and how training is built. Your input directly shapes how agents are evaluated and developed, and your feedback on recurring customer issues feeds back into product and process decisions. If you're someone who naturally looks for what could work better and likes building things from scratch, there's a lot of room here to do that.
Conduct regular quality monitoring of support agents, analyze results, and provide structured feedback
Run one-on-one sessions with agents, support their growth, and help them improve
Participate in onboarding of new agents: prepare training materials, lectures, assessments, and deliver training sessions
Conduct regular knowledge assessments and identify gaps
Analyze customer complaints and feedback to identify trends and systemic issues, and escalate them to relevant departments
Participate in customer service process optimization projects
Prepare regular reporting on key performance indicators
1+ year of experience in a Quality role specifically within iGaming — this is essential due to the specifics of the industry
Native Ukrainian, English B1-B2
Strong analytical mindset: ability to look at the full picture (process, training, motivation) rather than relying on a single metric or a fixed checklist
Objectivity — evaluations grounded in customer experience and business impact
Genuine interest in mentoring and developing people, with the maturity to give honest feedback when it's needed
Turkish B1+ is a plus
Experience implementing or optimizing QA processes
Basic understanding of instructional design / training program development
Experience working across different GEOs and awareness of cultural communication differences
Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
And yes, even Massage!
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
Embrace risk secure success | Shaking up the global iGaming with unconventional solutions and the fastest market entry
Smart risk is a crucial part of success. That’s why we blaze a unique trail in the global entertainment industry. Uncharted territories are our playground. Offbeat solutions fuel our lightning-fast expansion. We serve over 300K customers with 1000+ employees across 20+ locations worldwide. Our mission is to innovate entertainment boldly, adopting risk as a part of our winning strategy. We aspire to crash into markets with style, all while running operations that make efficiency jealous. At RISK, we don’t follow trends — we set them. From tech innovation to wild partnerships, we push boundaries and foster a culture of ownership, speed, and initiative. Ready to shape the future of gambling with us? Join our team of smart risk-takers.
Offices: Limassol, CY · Almaty, KZ · Kyiv, UA · Warsaw , PL
View all jobs at RISKThere are currently 158 open customer service & support positions in Kyiv, Ukraine listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Raiffeisen Bank Ukraine, JYSK, 3Shape, H&M Group, Київстар, among others. Browse the listings above to see every active employer.
Yes — 98 of the 158 open customer service & support positions offer remote or hybrid work (36 remote, 62 hybrid).
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