Customer Service & Support Jobs in Herndon, VA (Now Hiring) — 217 open — Page 8

The ideal Property Manager facilitates a positive experience for the residents, associates, and clients that positively impacts the bottom line. This role requires an experienced and talented leader capable of managing the overall operations of the property with a can-do ownership attitude. The Property Manager will strive to ensure efficient operations, maintain the quality of the property and leasing, while managing and motivating their on-site team management. 

Primary responsibilities include but are not limited to staff management, maintaining high levels of customer service to clients and residents, maintaining property curb appeal and condition according to policy and budget, budget development and adherence, weekly and monthly reporting as well as liability management. Managers must be able to clearly communicate community Dwoskin policies and lease terms to employees, potential clients, and residents.  

Responsibilities  

• Ensure that all staff job responsibilities are completed professionally and in compliance with Dwoskin policy and all Federal and State Laws.
• Responsible for recruiting, interviewing, and hiring administrative, leasing and maintenance personnel.
• Execute timely preparation and delivery of performance (positive and corrective) feedback and annual reviews.
• Prepare monthly work schedules for administrative, leasing and maintenance associates with consideration of vacation/leave requests, meetings, and reporting deadlines.
• Conduct daily meetings with Maintenance Supervisor.
• Conduct recurring team meetings at least once per week, but a short daily meeting is recommended.
• Inspect property daily to ensure all aspects of property and curb appeal meet Dwoskin standards. The daily walks include vacant apartments, amenity areas (inside and outside), office, common areas, entry and building exteriors.
• Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.
• Manage resident relations/retention by assisting residents with their concerns in a timely manner, implement Dwoskin initiated programs, coordinate community resident retention events and ensure timely communication of social and maintenance related activities. 
• Respond to resident complaints and issues and serves as a liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
• Prepare and/or approve all daily, weekly, and monthly reports to be submitted in a timely manner to the appropriate personnel in the main office (examples include but are not limited to dailies, market surveys, weekly activity reports, renewal statistic reports, timecards and commission reports, variance reports, service request reports).
• Assist with preparing the annual budget for each asset with recommendations to maximize asset performance for upcoming and subsequent years. Manage approved budgets in existing year.
• Prepare, submit for approval, and complete all purchase orders.
• Manage, document, and communicate any potential liability situations regarding resident/personnel problems, asset hazards and community/neighborhood occurrences. 
• Organize and implement natural disaster and emergency evacuation plans. 
• Manage the property and associate safety records, property loss claims, and risk management initiatives.
• Manage property key control according to Dwoskin policy.
• Assist leasing team in all aspects as outlined in the leasing consultant job description.
• Ensure attendance at quarterly safety meetings and adherence to policy.
• Perform all aspects of Business Manager and Resident Service Coordinator duties if needed.

Maximize Income/Accounting  

Supervise or assist (at large assets) or be able to perform (at smaller assets) the following functions of the Business Manager: 

• Communicate monies due or prepaid through proper written notification to residents. 
• Prepare late, prepaid, NSF, 5-day notices and subsequent suit lists.
• Monitor external utility collections and resident notification for those over 30 days delinquent.
• Notify residents of lease violations through Dwoskin letters or by 21/30-day notices.
• Prepare monthly Rent Increase Worksheets or Renewals and submit to ResOps for approval.
• Audit resident files at move-in.
• Manage resident move-out process including posting the activity, acknowledgement letters and final dispositions also known as SODAs.

Qualifications  

• High school diploma is required. Bachelor’s degree is preferred.
• Five years of experience in property management is required.
• Two years of direct management experience is required. 
• Knowledge of resident rental lifecycle activities is required.
• Knowledge of Microsoft Office (Teams, Outlook, Excel, Word, Publisher is preferred.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
  

Skills And Requirements 

• Excellent customer service and interpersonal skills with the ability to relate to others and communicate with all levels of management effectively and sensitively.
• Ability to lead and motivate a team.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Must comply with all safety requirements.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
  

Physical Requirements 

AJ Dwoskin will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The physical requirements include, but are not limited to 

• Ability to lift, push and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency are required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
• Ability to use standard maintenance equipment.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sounds.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

The job duties for this position may not be limited to only those outlined in this job description. Management reserves the right to make modifications and changes to these duties at any time to meet the needs of the business.  

Diversity 

Diversity creates a healthier atmosphere. AJ Dwoskin is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.