Customer Service & Support Jobs in Hefei, China (Now Hiring) — 17 open

What we are looking for 

We’re looking for an excellent, customer-oriented Field Service Engineer who will be responsible for Nova’s products customer service, reporting to Nova’s service site leader. 

The Field Service Engineer is an importance role responsible for tool installation and resolving issues customer encounter, ensuring Nova tool has a good condition and high utilization to support customer manufactory. This position involves deep analysis of technical issues, prevention plans,and effective communications, as well as thecustomer satisfaction and implementation of CIP to drive stabilization, productivity, and sustainability in the customer site. 

Role Responsibilities

What you will be doing 

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field. 
• Support OEM partners and End Users internal service as defined under warranty and service support agreements. 
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). 
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. 
• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. 
• Assist in new equipment integration, “add-ons,” and upgrades. 
• Provide feedback to the headquarters based on experience gained with customers. 

Requirements

• Bachelor’s or master’s degree in mechanical engineering or relative course. 
• Knowledge and experience in the Semiconductor domain - a plus. 
• Good communication skills, team player, service orientate. 
• Ability to work shift and oversea support if needed. 
• Proficient in English. 
• Enthusiasm and energetic. 
• Be good at thinking and open minded. 
• Sense of responsibility and proactive attitude. 
• Willing to travel if needed. 

That special something you bring in 

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization. 
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies. 
• Ability to think creatively and strategically, with an excellent problem-solving mindset. 

 

Get to know us better 

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.  

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. 

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.  

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. 

Join us if you are   

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. 

If you need assistance due to a disability, you may contact us at [email protected]