Customer Service & Support Jobs in Gurugram, India (Now Hiring) — 342 open — Page 16

Skill required: Procure to Pay - Invoice Processing
Designation: Procure to Pay Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions. As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.
What are we looking for? Skills, Knowledge and Experience Experience Required • Advance English skills - spoken and written • experience in Finance / Accounting department/Customer Service roles • Good numerical and analytical skills • Proficiency with Ms. Office (especially Excel and Outlook) • Ability to handle high volumes of data entries with high accuracy Technical / Functional Skills Required • Good numerical and analytical skills • Proficiency with Ms. Office (especially Excel and Outlook) • Ability to meet deadlines, good time management • Able to help, teach or explain current process to others • High attention to detail and problem-solving mindset • Able to manage and facilitate calls with CLIENT Suppliers • Able to manage stakeholders with high professionalism and facilitate meetings and calls Leadership Skills Required • Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner. • Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams. Such is expected to prove flexibility and a positive attitude inside the team. • Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans. • The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages. Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian. Education / Qualifications / Certifications Required • Bachelor’s degree, preferably with specialization in Accounting or Finance • EU work permit – mandatory
Roles and Responsibilities: •• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality • Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders • Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers • Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes • Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees • Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve) • Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities • Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide the stakeholders accordingly • Ensure 100% adherence to internal controls in scope and data privacy • Support the R2P Transformation agenda by contribution towards simplification & automation of the process and current ways of working • Successfully plan activities and put them into action in order to ensure positive outcome of business-as-usual tasks (comply with the SLA of 8/16 working hours) • Communicate at all levels and apply professional attitude • High attention to detail considering the sensitive information provided (expected payment date, balance of account confirmation, proof of payment) • Demonstrate Problem-solving attitude and ownership for actions assigned • Ensure that process manuals are up-to-date and complete • Grant support to the Business Support Centre Lead with the ad-hoc tasks that involve complex analysisAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.