Customer Service & Support Jobs in Fort McMurray, Canada (Now Hiring) — 72 open — Page 4

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

• Employee Engagement
• Net Promoter score
• Sales to Plan
• Store Profit

KEY ACCOUNTABILITIES

Talent

• Supports and empowers team to make decisions, creating a highly engaged and high performing team.
• Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
• Develops internal talent; building a bench for future store needs.
• Unlocks full potential of employees by providing consistent feedback
• Owns self-development and provides continuous feedback to Regional Director

Cultural Ambassador

• Role models Indigo’s High Performance Characteristics
• Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
• Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
• Encourages entrepreneurship that is consistent with brand standards
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Is an agent of change within their store
• Responds to customer feedback in a timely manner ensuring that the customer remains a top priority

• Gains alignment with Regional Director on store specific goals and objectives for fiscal year
• Ensures teams drive best-in-class employee engagement and net promoter scores
• Consistently meets and exceeds sales plans
• Effectively manages budgets and cost centres, driving positive Store Profitability 
• Holds team accountable for operational excellence
• Inspires a visual experience that consistently aligns with the Indigo brand standards
• Ensures leadership and store staff schedules are fully optimized to drive sales and productivity
• Actively engages in community-based marketing and events to grow sales and strengthen community ties

Experience Required

• College degree preferred or equivalent job experience
• 3+ years of management experience in a retail environment; experience leading leaders
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Québec

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at

This posting is for a current opportunity within Indigo.