WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach …
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach …
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach …
Skills: Customer Service, Office Administration, Communication, Organization, Attention To Detail
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The Print Services Clerk is responsible for managing onsite print services, including coordinating client orders, performing in-house printing and scanning, and maintaining high-quality service delivery. They act as a trusted advisor to stakeholders while ensuring all print tasks meet established Service Level Agreements.
Requirements
Candidates must have at least two years of experience in both customer service and digital print environments. The role requires a valid class 5 driver's license, the ability to lift up to 50lbs, and successful completion of criminal background and drug/alcohol testing.
Full job description
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
The Print Services Clerk (PSC) is a dedicated and proactive print professional that blends customer account management with exceptional print service delivery. This position is responsible for building and nurturing strong, long-term relationships with clients, ensuring the timely and successful execution of print services as outlined in our Service Level Agreements (SLAs). The PSC will serve as a trusted print advisor to key stakeholders and respond professionally to inquiries.
Reporting Relationships
Upward: Site Manager
Direct Reports: N/A
Responsibilities:
Onsite Print Services Coordination
Check inboxes (Outlook and Teams) and answer client emails regularly throughout the day
Attend meetings for Print Services regularly
Provide assistance to all clients face to face, over the phone and through email
Check Online ordering portal regularly throughout the day for quick order turnaround
Produce job tickets when orders are placed through online portal, emails or walk-ins
Send orders to Print Coordinator for production in Calgary or Edmonton if needed
In-House Print & Scanning Production:
Printing orders with a variety of paper stock options
Prep and scan original documents from file folders, binders, or other. Reinstate the original documents when complete.
Cutting on the bulk-cut guillotine for cards/certificates, full-bleed signage, etc.
Trimming on the slice trimmer for lamination, single sheets, small orders, etc.
Drilling for single/precise hole placements
Coiling with the magna-punch & spiral machines
Folding – by hand or machine folder
Padding – NCR fan-apart & loose set pads
Sort and Quality Check all incoming print orders
Packaging, Shipping & Contacting Clients when orders are completed
Update the team Print Order Tracking sheet to keep track of what is leaving site
Qualifications
Experience:
2+ years experience in a customer service role.
2+ years digital print experience.
Onsite experience is considered an asset.
Requirements
Pre- Employment Alcohol & drug testing is required
Random Alcohol & Drug testing is also conducted at this location
Criminal background check is required
Must have a valid class 5 drivers license
Must able to lift up to 50lbs
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and ability to handle difficult situations.
Proficiency in using CRM software and other relevant tools.
A commitment to excellence in the execution of customer work
Ability to achieve results despite barriers and challenges
A team player who comes to work with a positive attitude
Ability to understand and meet SLA targets
Client-focused with a commitment to exceeding client expectations.
Ability to work under pressure and manage time effectively.
Education:
High School Diploma or equivalent
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
Helping organizations streamline their back office with smart, scalable solutions that optimize how work gets done.
Industry
Information Services
Company size
51-200 employees
Founded
1952
Headquarters
Calgary, AB
LinkedIn followers
4,558
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Since 1952, we've made business personal, serving our community with market-leading solutions including managed services, print management, information management, document scanning, creative services and more. Our leading-edge technology, expansive network of resources, and entrepreneurial spirit ensure consistent, quality results for our customers. We’re proud to continuously innovate and evolve, so you can too.
Discover more ways to cultivate seamless connection—with customers, employees and information.
Visit wcdconnect.com.
Offices: 200 - 1601 9th Ave SE, Calgary, AB T2G 0H4, CA · 11755 108 Ave NW, Edmonton, Alberta T5H 1B8, CA
Helping organizations streamline their back office with smart, scalable solutions that optimize how work gets done.
Industry
Information Services
Company size
51-200 employees
Founded
1952
Headquarters
Calgary, AB
LinkedIn followers
4,558
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Since 1952, we've made business personal, serving our community with market-leading solutions including managed services, print management, information management, document scanning, creative services and more. Our leading-edge technology, expansive network of resources, and entrepreneurial spirit ensure consistent, quality results for our customers. We’re proud to continuously innovate and evolve, so you can too.
Discover more ways to cultivate seamless connection—with customers, employees and information.
Visit wcdconnect.com.
Offices: 200 - 1601 9th Ave SE, Calgary, AB T2G 0H4, CA · 11755 108 Ave NW, Edmonton, Alberta T5H 1B8, CA