Calgary, Alberta, Canada · On-site
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach …
Skills: Customer Service, Office Administration, Communication, Organization, Attention To Detail
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The Receptionist serves as the first point of contact, greeting guests and managing the front-of-house experience. They provide administrative support to the facility team and ensure the office environment remains organized and professional.
A high school diploma or GED is required along with a solid understanding of office equipment and computers. Candidates must possess strong organizational skills and exceptional customer service abilities.
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Receptionist
Role Overview
As the first point of contact the Receptionist plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors.
This role is based onsite and operates 3 days per week (Tuesday through Thursday), making it an ideal opportunity for someone seeking a consistent, part-week schedule while still being highly engaged in our day-to-day operations.
Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD.
If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace environment, this role is for you.
Responsibilities
As the first point of contact for employees, guests, and external partners, this role is responsible for delivering a professional, welcoming, and efficient front-of-house experience. The position plays a key role in supporting daily facility operations by ensuring a safe, organized, and well-maintained work environment, while providing administrative and customer service support to internal teams. A strong focus on communication, responsiveness, and attention to detail is essential to successfully manage a variety of tasks and interactions. Primary responsibilities include:
Welcome visitors and guide register into the system as guests
Alert internal contact of their visitors’ arrival
Issue visitor cards & track returns
Guide 3rd party services companies to designated floor
Support with Administration purchase order creation
Alert security of any entry door breaches
Maintain the coffee machines on the reception floor
Answer telephone, screen and direct calls to appropriate parties.
Provide general administrative support to the Facility team.
Maintain appropriate records and provide reports for areas of responsibility.
Ensure consistent implementation of standards for clean and tidy facilities and support operations through site-base auditing.
Provide basic and accurate information in-person and via phone/email
Handle all employee and guest inquires professionally and courteously
Cross train with other team members for sick time and vacation coverage
Offer exceptional customer service at all times
Additional tasks as assigned
Candidate Profile
Education
High school diploma or GED is a requirement
Skills and Experience
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
Helping organizations streamline their back office with smart, scalable solutions that optimize how work gets done.
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. Since 1952, we've made business personal, serving our community with market-leading solutions including managed services, print management, information management, document scanning, creative services and more. Our leading-edge technology, expansive network of resources, and entrepreneurial spirit ensure consistent, quality results for our customers. We’re proud to continuously innovate and evolve, so you can too. Discover more ways to cultivate seamless connection—with customers, employees and information. Visit wcdconnect.com.
Offices: 200 - 1601 9th Ave SE, Calgary, AB T2G 0H4, CA · 11755 108 Ave NW, Edmonton, Alberta T5H 1B8, CA
Helping organizations streamline their back office with smart, scalable solutions that optimize how work gets done.
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. Since 1952, we've made business personal, serving our community with market-leading solutions including managed services, print management, information management, document scanning, creative services and more. Our leading-edge technology, expansive network of resources, and entrepreneurial spirit ensure consistent, quality results for our customers. We’re proud to continuously innovate and evolve, so you can too. Discover more ways to cultivate seamless connection—with customers, employees and information. Visit wcdconnect.com.
Offices: 200 - 1601 9th Ave SE, Calgary, AB T2G 0H4, CA · 11755 108 Ave NW, Edmonton, Alberta T5H 1B8, CA
