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Customer Service & Support Jobs in Federal Way, WA (Now Hiring) — 213 open

FusionTek logoFusionTek

IT Project Manager (MSP)

Federal Way, Washington, United States · Remote OK

$90k–$110k/yr

Senior

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been delivering high‑quality IT infrastructure management and support to sma…

Skills: IT Project Management, Client Relationship Management, Resource Allocation, Budget Management, Risk Mitigation

Domino's logoDomino's

Assistant Manager(07108) - 2317 SW 336th Street

Federal Way, Washington, United States · On-site

Mid level$1.3B raised

Company Description About us Be Good Pizza, LLC, doing business as Domino’s offers a positive and collaborative work environment with lots of growth potential. Job Description Job Details Assistant Manager We are looking…

Skills: Leadership, Customer Service, Cash Handling, Staff Scheduling, Coaching

Domino's logoDomino's

Assistant Manager(07126) - 1426 S. 324th Street # A-108

Federal Way, Washington, United States · On-site

Mid level$1.3B raised

Company Description About us Be Good Pizza, LLC., offers a positive and collaborative work environment with lots of growth potential. Job Description Job Details Assistant Manager We are looking for individuals who walk …

Skills: Leadership, Customer Service, Cash Handling, Inventory Control, Staff Scheduling

Mechanics Bank logoMechanics Bank

Care Center Representative

Irvine, California, United States · On-site

$20/hr–$31/hr

Entry level

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and workin…

Skills: Customer Service, Call Center Operations, Financial Product Knowledge, Web Chat Support, Problem Resolution

Lowe's Companies, Inc. logoLowe's Companies, Inc.

Part Time - Receiver/Stocker - Flexible

Federal Way, Washington, United States · On-site

$18/hr–$19/hr

Entry level$22B raised

Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…

Skills: Freight Receiving, Stocking, Inventory Management, Forklift Operation, Pallet Jack Operation

Brookdale logoBrookdale

Server

Federal Way, Washington, United States · On-site

$17/hr–$25/hr

Entry level$800M raised

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity No Late Nights! Grow your career with Brookdale! Our Servers have the option to explore exciting opportunities for advancement…

Skills: Hospitality, Dining Services, Customer Service, Interpersonal Skills

US Foods logoUS Foods

Assistant Store Manager

Federal Way, Washington, United States · On-site

$27/hr–$41/hr

Mid level$2.0B raised

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The Assistant Store Manager - Center Store is responsible for the strategic direction…

Skills: Retail Grocery Operations, Team Leadership, Merchandising, Inventory Control, Planogram Execution

US Foods logoUS Foods

Assistant Store Manager

Federal Way, Washington, United States · On-site

$21/hr–$30/hr

Mid level$2.0B raised

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable …

Skills: Retail Management, Inventory Control, Merchandising, Team Leadership, Planogram Execution

Kroger logoKroger

Courtesy Clerk/Grocery Bagger

Federal Way, Washington, United States · On-site

Entry level

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honest…

Skills: Customer Service, Effective Communication

Kroger logoKroger

Cashier

Federal Way, Washington, United States · On-site

$17/hr–$26/hr

Entry level

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honest…

Skills: Customer Service, Communication Skills, Basic Math, Cash Handling, Cleaning

Kroger logoKroger

Bakery/Deli Clerk

Federal Way, Washington, United States · On-site

$17/hr–$26/hr

Entry level

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…

Skills: Customer Service, Communication Skills, Basic Math, Food Handling, Retail Operations

MOD Pizza logoMOD Pizza

Restaurant Supervisor Lead

Federal Way, Washington, United States · On-site

Mid level$352M raised

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every …

Skills: Leadership, Coaching, Customer Service, Cash Handling, Conflict Resolution

Starbucks logoStarbucks

barista - Store# 52055, SW CAMPUS DR. - FEDERAL WAY

Federal Way, Washington, United States · On-site

$17/hr–$19/hr

Entry level$2.6B raised

Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…

Skills: Customer service, Beverage preparation, Cash handling, Interpersonal skills, Teamwork

The TJX Companies, Inc. logoThe TJX Companies, Inc.

PT Customer Experience Coordinator

Federal Way, Washington, United States · On-site

$18/hr–$28/hr

Entry level

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …

Skills: Customer Experience, Team Leadership, Loyalty Program Promotion, POS Management, Training and Mentoring

The TJX Companies, Inc. logoThe TJX Companies, Inc.

PT Cleaning Associate

Federal Way, Washington, United States · On-site

$17/hr–$27/hr

Entry level

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …

Skills: Floor Care, Scrubber Operation, Buffer Operation, Customer Service, Organizational Skills

Albertsons Companies logoAlbertsons Companies

Fuel Station Attendant

Federal Way, Washington, United States · On-site

$17/hr–$26/hr

Entry level$5.3B raised

A Day in the Life: As a Fuel Station Attendant, you will be the first point of contact for our fuel station customers. Whether they are filling up with gas or you are selling our snacks, being friendly and assisting with…

Skills: Customer Service, Cashiering, Inventory Restocking, Safety Inspections, Facility Cleaning

Targa Real Estate Services logoTarga Real Estate Services

Property Manager

Federal Way, Washington, United States · On-site

$80k–$85k/yr

Mid level

Job Title: Property Manager Location: Tacoma, WA Schedule: 8 AM-5 PM, Monday-Friday Reports To: Regional Manager Job Overview Targa Real Estate Services, a trusted name in property management for over 35 years, is a seco…

Skills: Property Management, Leasing, Budget Management, Tenant Relations, Vendor Coordination

Alta Convenience logoAlta Convenience

Sales Associate

Federal Way, Washington, United States · On-site

Entry level

As a Sales Associate you will be eligible for; 90 Day Performance-Based Increase Referral Bonus 401K Tuition Reimbursement Program Flexible schedules Full Time positions are also eligible for medical benefits. The Sales …

Skills: Cash Handling, Customer Service, Inventory Management, Cash Register Operation, Computer Console Operation

United Pacific logoUnited Pacific

Sales Associate

Federal Way, Washington, United States · On-site

Entry level

As a Sales Associate you will be eligible for; 90 Day Performance-Based Increase Referral Bonus 401K Tuition Reimbursement Program Flexible schedules Full Time positions are also eligible for medical benefits. The Sales …

Skills: Cash Handling, Customer Service, Inventory Management, Cash Register Operation, Computer Literacy

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Guest Environment Expert

Federal Way, Washington, United States · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…

Skills: Housekeeping, Cleaning, Guest Experience, Attention To Detail, Time Management

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Showing 1–20 of 213

FusionTek logo

IT Project Manager (MSP)

FusionTek

Federal Way, Washington, United States • Remote OK

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Senior

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  • $90k–$110k/yr
  • Full-time
  • bachelor degree, professional certificate
  • Quarterly bonus eligibility, Medical coverage, Dental coverage, Vision coverage, 401(k) plan with 4% company matching, Immediate vesting
  • Posted 2h ago
  • ~40 hrs/week
  • Remote in Federal Way, Washington, United States

Responsibilities

Lead and manage IT projects from kickoff to completion, ensuring they remain on schedule, within scope, and on budget. Act as the primary liaison for clients and manage project engineers through coaching and performance feedback.

Requirements

Requires a minimum of 4 years of project management experience specifically within a Managed Service Provider (MSP) environment. A bachelor's degree in a related field is required, and PMP certification is preferred.

Full job description

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been delivering high‑quality IT infrastructure management and support to small‑ and mid‑sized businesses across the country.

As our organization continues to grow, we’re excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You’ll play a key role in driving successful outcomes, coordinating cross‑functional teams, and ensuring projects are executed with excellence.

At FusionTek, our culture is built around four core values that guide everything we do:

  • Teamwork: We collaborate to achieve outstanding results.
  • Growth Mindset: We invest in continuous improvement for our team, our clients, and our company.
  • Integrity: We operate with honesty, transparency, and a client‑first approach.
  • Ownership: We take responsibility for our commitments and deliver on them.

As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery.

Key Responsibilities include:

  • Developing and managing project plans, timelines, and budgets
  • Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
  • Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
  • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
  • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
  • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
  • Take the initiative to recognize, monitor, and address potential risks.
  • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
  • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
  • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
  • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
  • Evaluate and offer feedback on project hour estimates that are non-technical
  • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.
🎓Education & Experience
  • Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
  • Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
  • Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
  • Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
  • PMP certification preferred (or other relevant project management credentials)
🛠️ Technical Skills
  • Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
  • Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
  • Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
  • Familiarity with IT Service Management (ITSM) frameworks and best practices.
⭐Other Skills & Abilities
  • Exceptional organizational and time‑management skills.
  • Strong communication and interpersonal abilities, with a client‑focused approach.
  • Proactive problem‑solver with the ability to identify risks early and implement effective mitigation strategies.
  • Detail‑oriented and committed to accuracy and follow‑through.
  • Able to work both independently and collaboratively within a team environment

At FusionTek, we truly believe our people are our greatest asset. We’re proud to offer a comprehensive and competitive benefits package, including:

  • 💰 Salary Range: $90,000–$110,000/year
  • 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
  • 📈 401(k) plan with 4% company matching and immediate vesting
  • 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • 📚 Educational reimbursement for certification exams and access to company‑provided training resources
  • 🤝 Team culture: Fun events and opportunities to connect with colleagues

Related keywords

MSPIT Project ManagerPMPConnectWise ManageAutotaskAsanaMicrosoft ProjectITSMIT InfrastructureProject LifecycleScope CreepChange ControlKPIsResource AllocationStakeholder ManagementManaged Services

About FusionTek

LinkedInVisit site

Don't let technology be a drain on time and resources. Let our team-create customized IT solutions for your business.

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2007
Headquarters
Issaquah, Washington
LinkedIn followers
23,530

Ever-Connected, Always Secure We safeguard your business with managed and co-managed IT and security solutions that keep you connected, protected, and running smoothly.

Offices: 174 Front St N, Issaquah, Washington 98027, US · 901 N. Glebe Rd., Suite 05-130, Arlington, Virginia 22203, US · 501 E Kennedy Blvd, 15-111, Tampa, Florida 33602, US · 840 S 333rd St, Federal Way, Washington 98003, US · 1111 W Holly St, Bellingham, Washington 98225, US

Secure Cloud ServicesManaged ServicesUnified CommunicationsManaged IT ServicesHosted Cloud ServicesDisaster RecoveryHelp Desk SupportOnsite EngineeringStrategic Technology ConsultingDisaster Recovery
View all jobs at FusionTek

Frequently asked questions

How many Customer Service & Support jobs are open in Federal Way, WA right now?

There are currently 213 open customer service & support positions in Federal Way, WA listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Federal Way, WA?

Companies currently hiring include Domino's, Lowe's Companies, Inc., Starbucks, Mechanics Bank, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Federal Way, WA?

Yes — 15 of the 213 open customer service & support positions offer remote or hybrid work (2 remote, 13 hybrid).

How do I apply for Customer Service & Support jobs in Federal Way, WA?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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