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Skills: Medical Records Processing, Release Of Information, HIPAA Compliance, PHI Handling, Quality Control
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We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
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$17/hr–$21/hr
Full-time
Posted 15h ago
~40 hrs/week
Responsibilities
Process incoming Release of Information (ROI) requests accurately and efficiently while maintaining strict turnaround times. Ensure the secure handling, validation, and transport of Protected Health Information (PHI) in compliance with HIPAA regulations.
Requirements
This is an entry-level position requiring a dependable fast learner with a positive attitude. Candidates must be able to maintain 100% accuracy in medical record releases and provide professional customer service.
Full job description
COMPANY:
HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.
JOB DESCRIPTION:
HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates.
POSITION: Onsite Medical Records Processing Specialist
LOCATION: 2001 Errecart Blvd, Elko, NV 89801-can primarily work remotely- must be able to support onsite coverage as needed
Entry-level job duties include, but not limited to:
JOB ROLE AND RESPONSIBILITIES:
Complete all incoming ROI requests in a timely and efficient manner.
This position must maintain 100% ROI Accuracy.
This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
This position must keep all queues current.
Validates requests and authorizes for release of PHI according to established procedures.
Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
Complete legal affidavits and questions as needed.
Regularly scan ROI request into chart.
Abides by the ROI policy specific to both HealthMark and the client.
This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
Maintain and update facility guide as needed.
Provides excellent customer service by being attentive and respectful.
Follows-through as promised.
Proactive in identifying PT complaints with the ability to de-escalate as needed.
Communicate effectively with customers.
Achieve maximum customer satisfaction.
Assist clients, patients, and requestors with the status of requests for medical records via phone call.
Qualities that the candidate for this position should include:
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more.
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs
Related keywords
Medical RecordsROIPHIHIPAAHealth ITMedReleaseHealthcare AdministrationPatient InformationMedical BillingData PrivacyComplianceElectronic Health Records
HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. Guided by over 15 years of experience in healthcare IT, we are pioneering an efficient, compliant and patient-centric approach to the patient information journey. Our patient engagement and release of information solutions help thousands of hospitals and clinics transform administrative processes into seamless digital encounters.
Offices: 16750 Westgrove Dr, 600, Addison, Texas 75001, US
Audit ComplianceRelease of InformationClinical Information Exchangeand Health Data ExchangeInformation TechnologyService IndustryHospitalityHealth CareConsultingSoftware
How many Customer Service & Support jobs are open in Elko, NV right now?
There are currently 94 open customer service & support positions in Elko, NV listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Elko, NV?
Companies currently hiring include Maverick Gaming, Domino's, Ulta Beauty, Albertsons Companies, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Elko, NV?
Yes — 7 of the 94 open customer service & support positions offer remote or hybrid work (5 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Elko, NV?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.