Customer Service & Support Jobs in Costa Mesa, CA (Now Hiring) — 375 open — Page 11

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

We are looking for a Watches & Fine Jewelry advisor, who will play a vital role in providing a superior level of service to clients, increase client conversion and retention, drive business revenue, and inspire brand loyalty.  The WFJ Advisor will be part of beginning to end to end client experience. The WFJ Advisor will work along-side a diverse sales-team, and report to the Boutique’s leadership.  

What impact you can create at CHANEL:

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand  

• Optimize the client experience through providing clients with prompt, professional, warm and courteous service  

• Build genuine relationships with clients through thoughtful and consistent outreach  

• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations  

• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations  

You are energized by:

• The history and heritage of The House of CHANEL  

• Being truly service minded  

• Utilizing your fashion expertise to inspire others  

• Building collaborative partnerships and relationships in a team-focused environment  

• Fostering a meaningful client experience centered around inclusion and connection  

• Appreciation for art, beauty and luxury  

What impact you can create at CHANEL: 

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand  

• Support the boutique team during selling ceremony to drive success around the product and brand  

• Optimize the client experience through providing clients with prompt, professional, warm and courteous service  

• Build genuine relationships with clients through thoughtful and consistent outreach  

• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations  

• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations  

You are energized by:  

• The history and heritage of The House of CHANEL  

• Being truly service minded  

• Utilizing your fashion expertise to inspire others  

• Building collaborative partnerships and relationships in a team-focused environment  

• Fostering a meaningful client experience centered around inclusion and connection  

• Appreciation for art, beauty, and luxury  

What you will bring to the team:  

• Ability to thrive in a team environment and work collaboratively  

• Understanding of, and passion for client experience  

• Excellent communication skills  

• Foreign language skills are preferred but not required  

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives  

• Curiosity and desire to learn and grow professionally within the world of CHANEL  

Position Logistics:

• Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.

• Minimum of 3 years professional experience in a luxury retailer or relevant client- facing role such as hospitality. 

• Ability to work with a diverse client base 

• Proven success in achieving sales goals 

• Proficient knowledge of the South Coast Plaza and surrounding communities and organizations 

• Ability to lift 15 lbs.  

• A flexible schedule with the ability to work late nights, weekends, and some holidays  

Compensation:

• The anticipated hourly range for this position is $27.70 through $40. Hourly rate is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.