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$59k–$81k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid Group Term Life Insurance, Disability Insurance, Paid Time Off
Posted 26d ago
~40 hrs/week
Responsibilities
The Healthcare Navigator is responsible for generating referrals and managing external relationships to increase admissions for skilled nursing, assisted living, and memory care. This includes executing census development plans, conducting sales presentations, and performing bedside assessments of potential residents.
Requirements
Candidates must have a bachelor's degree or equivalent experience and at least five years of related sales experience, preferably in a healthcare setting. A valid driver's license and the ability to travel up to 90% of the time are required.
Full job description
We Are Inspired to Serve. Join us!
Part of a nation wide family of Continuing Care Retirement Communities is seeking a Healthcare Navigator. This position is responsible for generating appropriate referrals leading to admissions/move-ins for designated campus healthcare products: skilled nursing, assisted living and/or, if applicable, memory care assisted living.
In this role, the Healthcare Navigator will:
Develop and maintain key external relationships with referral sources including but not limited to: professional, clinical, governmental and community agencies to maintain and exceed sales goals.
Lead outreach visits to targeted referral sources and referral influencers in the medical, professional and general community with assistance provided by other members of the healthcare team.
Develop and support effective sales strategies designed to increase customer utilization, satisfaction and awareness in collaboration with the healthcare admissions coordinator, clearly differentiating CRC from other providers.
Lead large and small group presentations, assesses customer needs, outcomes, builds professional relationships and conducts one-to-one sales presentations of CRC products and services.
Review key competitors service offerings and market position annually. Ensures a timely response to trends that may impact the CRC market space.
Develop and execute a census development plan incorporating key healthcare sales tactics in partnership with healthcare administrator, key campus stakeholders, and National Director of Healthcare Sales. Overall goal is to strategically support growth in order to achieve census goals.
Access, maintain and analyze daily CRC–approved customer relationship management (CRM) software for sales activities and outcomes, prospective leads, and referral source management.
Submit monthly outcome reports to healthcare administrator and National Director of Healthcare Sales.
Ensure that all applicable campus healthcare products are receiving and admitting the right payer mix of customers to exceed census revenue and occupancy targets in collaboration with the healthcare admissions coordinator.
Obtain information from the referral source related to resident care needs, acuity, etc. to assist the admissions team in making quick and informed decisions if admission is granted. Assist with admission process as requested.
Perform bedside visits and/or assessments of potential residents to assure appropriateness for skilled care, assisted living, or memory support. Evaluate in collaboration with clinical and administrative personnel that campus can meet the health care needs of potential residents.
Answer questions of prospective and current residents or family members and direct them to appropriate resource.
Offer alternative suggestions to inquiries if a different type of living arrangement other than what the campus is able to offer is needed.
Maintain confidentiality regarding all resident and applicant information.
Maintain a good relationship with discharge planners and other health-related professionals in the community for referrals.
The ideal candidate will have:
Bachelor’s degree or equivalent work experience required.
Five years related experience.
Proven and effective sales experiences, from lead generation, education to clients, B2B sales strategies, follow up with leads and strong closing skills.
Strong preference given to candidates operating in a sales function in a healthcare related organization, with an understanding of post-acute, hospital/clinical settings.
Knowledge or understanding of Medicare (Part A & B), and managed care.
Valid driver’s licenses with trusted means of transportation
Ability to demonstrate excellent verbal and written skills, in English, with tact, poise, and confidence in the personal contact customers.
Ability to extensively travel within assigned market space (up to 90% of time.)
Ability to work varied hours and some weekends as necessary.
Individual must be able to work independently, have good organizational skills with particular attention to detail and accuracy, the ability to follow through on assigned tasks, and demonstrates initiative.
Advanced computer skills are required. Use of Microsoft office suite products, CRM software, electronic medical record systems critical for success in this role.
Must be able to read and write English with the ability to articulate clearly and audibly.
Compensation Pay Range:
$58,972.00 - $81,178.00 per year
Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $58,972.00 - $81,178.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
Related keywords
Continuing Care Retirement CommunitiesCCRCSkilled NursingAssisted LivingMemory CareCensus DevelopmentPayer MixMedicare Part AMedicare Part BManaged CareCRMEMRPost-Acute CareHospital SettingsB2B SalesLead Generation
CovenantCare at Home is an award-winning, non-profit, licensed Home Health agency.
Industry
Hospitals and Health Care
Company size
201-500 employees
Headquarters
Turlock, CA
LinkedIn followers
2,221
CovenantCare at Home is an award-winning, non-profit, licensed Home Health agency. It provides Medicare Home Health and Personal Assistance at home. It is the Home Health agency in the Covenant Church's family of services. And, it is affiliated with Covenant Retirement Communities, which are among the ministries of the national Covenant Church.
CovenantCare at Home is a product of a Christian heritage of service. It is a home care agency that makes a difference in the lives of its clients and their families.
Our skilled, Home Health professionals customize plans of care that are developed in collaboration with physicians, other members of your health care, and your specific needs and desires.
CovenantCare's Hospice Care has two simple objectives: improve the qulaity of life for those facing a life-limiting illness while providing much needed education and support for their loved ones. In doing so, we manage symptoms and pain in a way that provides comfort while the patient can benefit from the company of their loved ones.
We offer, Home Health, Hospice, Pallaitve Care, and Private Duty services.
The Company delivers on its brand promise:
Exceptional care. At home. Our promise.
The Company delivers on its brand promise:
Exceptional care. At home. Our promise.
Offices: 1550 Fulkerth, Turlock, CA 95380, US · 5700 old orchard rd, Skokie, Illinois 60077, US · ppp, Westminster, Colorado 80031, US · pp, Geneva, Illinois 60134, US
Medicare certified; personal care and private duty; hospice and palliative care; pediatric care; complete senior case management.Health Care
How many Customer Service & Support jobs are open in Carol Stream, IL right now?
There are currently 102 open customer service & support positions in Carol Stream, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Carol Stream, IL?
Companies currently hiring include Allied Universal, Great Clips Inc., Lowe's Companies, Inc., AutoZone, Pilot Flying J, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Carol Stream, IL?
Yes — 3 of the 102 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Carol Stream, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.