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Jobs at Illinois Cafe & Service Company (Now Hiring) — 18 open

Illinois Cafe & Service Company logoIllinois Cafe & Service Company

Guest Service Host

McHenry, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Hawthorn Woods, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Rockford, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Fox Lake, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Round Lake Beach, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Waukegan, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Waukegan, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Waukegan, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Hourly Manager

Carol Stream, Illinois, United States · On-site

Mid level

With over 85 locations, Dotty's Stella's Place & Shelby's are Chicagoland's Premier Destination for slot and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gam…

Skills: Customer Service, Team Leadership, Staff Scheduling, Inventory Management, Financial Reporting

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Hourly Manager

Tinley Park, Illinois, United States · On-site

Mid level

With over 85 locations, Dotty's Stella's Place & Shelby's are Chicagoland's Premier Destination for slot and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gam…

Skills: Store Operations, Customer Service, Team Leadership, Financial Management, Inventory Management

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Hourly Manager

Tinley Park, Illinois, United States · On-site

Mid level

With over 85 locations, Dotty's Stella's Place & Shelby's are Chicagoland's Premier Destination for slot and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gam…

Skills: Customer Service, Team Leadership, Staff Scheduling, Inventory Management, Financial Reporting

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Multi-Unit Manager

Bolingbrook, Illinois, United States · On-site

$40k–$45k/yr

Mid level

With over 85 locations, Stella's Place, Shelby's & Dotty's are Chicagoland's Premier Destination for slots and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video g…

Skills: Multi-Unit Management, Team Building, Customer Service, P&L Analysis, Inventory Management

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Guest Service Host

Cicero, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

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Guest Service Host

Bensenville, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Food Preparation, Sanitation Standards

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Hourly Manager

Northbrook, Illinois, United States · On-site

Mid level

With over 85 locations, Dotty's Stella's Place & Shelby's are Chicagoland's Premier Destination for slot and video poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gam…

Skills: Store Operations, Customer Service, Team Leadership, Financial Management, Inventory Management

Play Spin Win Brands logoPlay Spin Win Brands

Guest Service Host

Berwyn, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, POS System Operation, Cash Handling, Interpersonal Skills, Food Preparation

Play Spin Win Brands logoPlay Spin Win Brands

Guest Service Host

Olympia Fields, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, POS Systems, Cash Handling, Food Preparation, Conflict Resolution

Play Spin Win Brands logoPlay Spin Win Brands

Guest Service Host

Fox River Grove, Illinois, United States · On-site

Entry level

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video …

Skills: Customer Service, Cash Handling, POS Systems, Interpersonal Skills, Food Preparation

Illinois Cafe & Service Company logo

Guest Service Host

Illinois Cafe & Service Company

McHenry, Illinois, United States • On-site

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  • Part-time
  • professional certificate
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The Guest Service Host acts as the primary point of contact for guests, managing gaming machine issues and providing exceptional customer service. They are also responsible for food and beverage preparation, maintaining facility cleanliness, and ensuring regulatory compliance.

Requirements

Candidates must be at least 21 years old with reliable transportation and the ability to lift 15 pounds. Previous customer service experience is preferred, and successful hires must complete specific certifications within 30 days.

Full job description

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

Description: The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:

  • Act with integrity and honesty in all work-related duties.
  • Maintain the operations of the store independently during each scheduled shift.
  • Maintain a positive work environment for employees, guests, and vendors.
  • Uphold state, local, and company standards, regulations, and site inspections
  • Collaborate with fellow employees and managers.

Responsibilities:

  • Provide exceptional customer service.
    • Genuinely create memorable experiences for all our guests, every shift, every day, every time.
    • Anticipate customer needs by actively listening and offering tailored solutions.
  • Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
  • Enthusiastically promote marketing initiatives consistently to every guest.
    • Accurately document guest activity and records.
  • Maintain the highest standard of cleanliness and sanitation.
    • Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
    • Empty trash bins and ensure proper disposal of waste.
    • Perform deep cleaning tasks, as needed.
  • Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
  • Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
  • Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
  • Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
  • Prepare and serve food and beverage items, ensuring consistent food quality and standards.
    • Sample food items for guests throughout shift.
    • Record cooler and freezer temperatures each shift.
  • Successfully complete certification courses within 30 days of hire.
    • Basset, Allergen, sexual harassment, and Illinois Food Manager
  • Providing a safe environment for staff, guests, and vendors.
    • Locking doors and setting alarms.
    • Reporting safety hazards or concerns such as torn carpet or defective furniture.
    • Maintains regular and consistent attendance and punctuality.
    • Perform other duties as requested by management.

Skills and Experience:

  • Must be 21 years of age
  • Previous customer service experience is preferred.
  • Must have a reliable form of transportation.
  • Able to use a touch-sensitive POS system.
  • Being able to bend, reach, lift and/or carry 15 pounds.
  • Knowledge of the service environment.
  • Strong interpersonal skills and the ability to work as part of a team.
  • Attend meetings and trainings as required by management.

Related keywords

VGT MachinesPOS SystemBasset CertificationAllergen CertificationIllinois Food Manager CertificationGaming CafesVideo PokerCustomer SatisfactionCash DrawerRegulatory InspectionsSanitationHospitality

About Illinois Cafe & Service Company

LinkedInVisit site

Chicagoland's premium place to play slots and video poker!

Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
LinkedIn followers
109

With over 80 locations, Stella's Place, Shelby's, and Dotty's, are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

SlotsVideo Pokerand Hospitality
View all jobs at Illinois Cafe & Service Company

About Illinois Cafe & Service Company

LinkedInVisit site

Chicagoland's premium place to play slots and video poker!

Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
LinkedIn followers
109

With over 80 locations, Stella's Place, Shelby's, and Dotty's, are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

SlotsVideo Pokerand Hospitality
View all jobs at Illinois Cafe & Service Company

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