Patient Service Specialist, Whitman Primary Care, 40 hours
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The Patient Service Specialist coordinates patient access functions including registration, scheduling, and insurance verification. They also handle administrative duties such as managing phone calls, billing, and supporting practice workflows.
Requirements
A high school diploma and at least two years of experience as a Medical Secretary or equivalent are required. Proficiency in Microsoft Office and strong interpersonal communication skills are essential.
Full job description
POSITION SUMMARY:
Under the direction of the Practice Manager, the Patient Service Specialist is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).
Position: Patient Service Specialist
Department: Whitman Primary Care
Schedule: Full Time, 40 hours
ESSENTIAL RESPONSIBILITIES / DUTIES:
Answer calls and routes telephone calls appropriately; take messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provide routine information to callers and gives only authorized advice from providers.
Own a practice workflow selected by manager (e.g., pre-visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management)
Create patient cases and document telephone calls and messages into Athena or other EMR.
Schedule patient appointments and appropriate testing for patients as requested, including scheduling specialty appointments/testing as required. Follow scheduling notes and direct schedules patient visits in other BMC practices as advised.
Register patients in EMR and verifies information including demographics and obtain accuratehealth insurance information. Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility. Obtain prior authorizations and/or insurance referrals as per practice need.
Collect required insurance co-pays from patients including any prior balances.
Perform outreach to select patient groups as directed for patient care and qualitymeasurement/guidelines.
Placeadministrative supply orders.
Follow up with providers on missing slips and creates claims in the medical record system.
Work assigned revenue cycle buckets as directed.
Manage and process invoices as directed with Accounts payable.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
High school diploma and at least two years of experience as a Medical Secretary, or equivalent combination of education and experience, required.
PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):
N/A
CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):
N/A
CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):
N/A
KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):
Excellent customer service, communication, and interpersonal skills required.
Ability to work independently with little supervision.
Microsoft Office, Word, Excel, and Outlook.
Compensation Range:
$17.79- $25.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
How many Customer Service & Support jobs are open in Camden, NJ right now?
There are currently 220 open customer service & support positions in Camden, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Camden, NJ?
Companies currently hiring include Cooper University Health Care, Aramark Healthcare+, Agiliti, Bank of America, Conner Strong & Buckelew, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Camden, NJ?
Yes — 8 of the 220 open customer service & support positions offer remote or hybrid work (2 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Camden, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.