Customer Service & Support Jobs in Brisbane, Australia (Now Hiring) — 194 open — Page 10

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Job Purpose

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security

Establish strong panel member relationships
❖ needs to communicate in simple and clear terminology

❖ ensure punctuality when attending appointments

❖ display a high level of presentation and professionalism

● Ensuring accuracy and quality of information:
❖ collect all pertinent householder information whilst in the home

❖ all information collected must be sent within required timeframes

● Execute standard operating procedures to ensure panel quality, security and privacy is maintained.

● Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).

● Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance. ● Maintain WH&S awareness in the field

● Able to work independently for extended periods of time.

● Efficient organization of work flow

● Work outside of core business hours when required.

● Maintain awareness of the Nielsen Data Classification Guidelines

● Work within the framework of Nielsen TAM ISO Management

● Strong verbal and outstanding interpersonal communication skills

● Preferred Location - Northern Gold Coast

● Exceptional Customer service / relationship-building skills and results orientation

● Proficient computer hardware and software knowledge skills

● General knowledge of Audio-visual equipment

● Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment

● Ability to work remotely, individually, and in a team environment

● Result oriented with aptitude for continuous process improvements

● Current Drivers Licence

● Awareness of Information Security and privacy principles

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