Officer, Customer Service Officer, Consumer Banking Group
Bengaluru, Karnataka, India · On-site
Mid level$6.0B raised
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Officer, Customer Service Officer, Consumer Banking Group
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Full-time
bachelor degree
Competitive salary, Benefits package
Posted 23d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The officer is responsible for processing banking transactions, including cash, cheques, and account openings, while ensuring compliance with bank policies. They also handle customer inquiries and resolve grievances within defined timelines.
Requirements
Candidates should have 2-4 years of banking experience and a graduate degree, preferably in Banking or Commerce. Strong interpersonal, communication, and computer skills are required to succeed in this role.
Full job description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.
Responsibilities
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Requirements
2-4 years Banking Experience
Graduate preferably Banking/Commerce
Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.
Good Computer Knowledge
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
Offices: 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3, Singapore, 018982, SG · 11/F The Center, 99 Queen's Road Central, Hong Kong, HK · 18th Floor DBS Bank Tower, 1318 Lu Jia Zui Ring Road, Shanghai, 200120, CN · Songren Road No. 36, 17F, Xinyi District, Taipei, 110, TW · 3rd Floor, Fort House, 221, Dr. D.N. Road, Fort, Mumbai, 400001, IN
Banking and FinanceWealth ManagementFinanceCyber SecurityBankingBusiness DevelopmentFinancial ServicesIT Infrastructure
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,709 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 749 of the 3709 open customer service & support positions offer remote or hybrid work (121 remote, 628 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
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