Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,927 open — Page 90

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Instructions:

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• Link to Tips & Tricks for Writing PwC Job Description
• ***Quick Tips for Reviewing your JD!

Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.

Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).

When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)

Job Profile Name:

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Child Name:

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Global LoS:

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Global Network:

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Global Competency Network:

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Go-To-Market:

Managed Services

Sector:

Not Applicable

Programme Type:

Experienced

Additional Responsibilities:

• (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
• The Storage Administrator – Senior Associate is responsible for advanced support and continuous improvement of outsourced storage services across file, block, and object platforms. This includes leading complex file share and quota/ACL designs, planning and executing data migrations and cutovers, designing and implementing SAN LUN/zoning/masking and replication configurations, and provisioning S3/object storage in accordance with best practices. The role serves as a technical escalation point for storage incidents and changes, mentors junior team members, and partners with architects, vendors, and service owners to ensure stable, resilient, and cost-effective storage services.
• Core

Responsibilities

• Lead design and lifecycle management of enterprise file shares, quotas, and ACLs.
• Plan and execute storage migrations and cutovers across file, block, and object platforms.
• Design and implement SAN LUN layouts, zoning/masking, and replication configurations.
• Provision and manage S3/object storage, including lifecycle, security, and cost controls.
• Act as escalation point for major storage incidents and drive root cause analysis.
• Plan and coordinate storage upgrades and maintenance with minimal business impact.
• Identify automation opportunities and mentor junior team members on standards and runbooks.

Minimum Degree Required:

Bachelors

Degree Preferred:

Bachelor’s or Masters in science, Computer Science, Engineering

Minimum Years of Experience

7-9 year(s)

Certifications Required:

None

Certifications Preferred

• ITIL® Foundation or higher-level ITIL certification.
• Intermediate/advanced vendor storage certifications (e.g., Dell EMC Specialist/Expert, Pure Storage, NetApp, or equivalent).
• Cloud certifications with focus on operations and storage (e.g., AWS SysOps Administrator, AWS Storage Specialty, Azure Administrator/Architect).
• VMware VCP or equivalent where storage integrates heavily with virtualized environments.

Required / Mandatory Knowledge/Skills:

• (character count limit 5000) PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT
• 4–7 years in enterprise storage administration or infrastructure operations.
• Strong expertise with file services, including complex share structures, ACLs, and quotas.
• Solid experience with SAN/block design, RAID, tiering, multipathing, zoning, and masking.
• Hands-on experience with storage migrations, replication, and DR for critical workloads.
• Proven ability to troubleshoot complex performance and stability issues across hosts, fabric, and arrays.
• Proficiency with scripting/automation (e.g., PowerShell, Python) for provisioning and reporting.
• Practical experience operating within ITIL-aligned incident, change, problem, and capacity processes.
• Strong communication and stakeholder management skills, including vendor coordination.

Preferred Knowledge/Skills

• (character count limit 5000) PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
• Demonstrates advanced proficiency with at least one enterprise storage platform (NAS/SAN).
• Demonstrates experience designing storage solutions to meet performance and recovery objectives.
• Demonstrates ability to interpret detailed performance metrics and optimize workloads.
• Demonstrates leadership in high-severity incident response and post-incident reviews.
• Demonstrates understanding of integration with virtualization, databases, backup, and DR.
• Demonstrates success driving automation and improving storage runbooks and standards.
• Demonstrates effectiveness in coaching junior team members in an outsourced service model.
• Should possess knowledge on following tools -
• Dell Powerscale OneFS,. Supearna Ransomeware, Cloudpools, Unity, Symantex, Treesize, Pure 1, Powershell scripting, VPLEX Management, Unispher, Recoverpoint, SRDF, Powermax Solutions enabler, Connectrix Manager,Brocade/Broadcom OS, Dell ECS Management & powerstore Console, Arxscan Capacity Reporter, Dell CloudIQ, Dell Live Optics, AWS Standard S3 Buckets, AWS S3IA,AWS Deep Archive

Travel Requirements

Not Specified

Job Posting End Date

July 27, 2026