Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,898 open — Page 87

Field and Channel Enablement Lead

Description -

Job Summary
This is a fixed term role requires someone who Leads the Field & Channel (F&C) Enablement function for Greater Asia, driving the rollout of global programs, services, and solutions into country execution. Ensures strong alignment between strategy, pricing, and delivery while improving business performance through data-driven insights, process improvements, and effective change management.

Responsibilities

Program & Portfolio Enablement:
Drive planning and execution of F&C programs across their lifecycle, ensuring readiness for sales and smooth service delivery.

Global to Regional Deployment:
Translate global strategies into localized country execution plans, working closely with regional and global stakeholders.

Change Leadership:
Lead change management efforts to ensure adoption of new programs, processes, and tools across markets.

Business Performance & Insights:
Analyze data to identify gaps, root causes, and improvement opportunities; drive actions to improve productivity, quality, and growth.

Cross-Functional Leadership:
Lead and influence cross-functional initiatives across Field, Channel, Sales, and Support teams to deliver business outcomes.

Governance & SLAs:
Define and manage service levels, governance frameworks, and operating cadence to ensure consistent execution.

Stakeholder Engagement:
Build strong relationships with global, regional, and country leaders; support key customer and partner priorities.

Team Leadership:
Lead and mentor team members, building strong program management and enablement capabilities.

 

Required:

7–10 years of experience in program management, service operations, or business transformation
Proven experience in multi-country/regional roles
Strong stakeholder management and influencing skills
Experience in change management and program deployment

Preferred:

Background in Field Services, Channel/Partner ecosystem, or service delivery
Experience working in global-to-regional execution models
Project/Change Management certifications

Key Skills

Program & Project Management
Change Management
Stakeholder Influence
Data Analysis & Business Insights
Go-to-Market & Enablement Strategy
Cross-functional Collaboration
Customer & Partner Focus

Success Metrics

Effective rollout and adoption of F&C programs across Greater Asia
Improved business performance (productivity, quality, cost, CX)
Strong stakeholder satisfaction and alignment
High-performing, capable enablement team

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"