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Full-time
bachelor degree
Health plans, Vacation time, Sick time, Parental leave, Retirement options, Education reimbursement
Posted 6d ago
~40 hrs/week
Responsibilities
Lead strategic engagements for high-profile enterprise accounts to ensure security solutions align with business needs. Partner cross-functionally to deliver contextualized risk scoring, proactive security strategies, and expert technical consulting.
Requirements
Requires a bachelor's degree in a technical field and experience in customer-facing technical consultancy within cybersecurity. Candidates must possess strong skills in data modeling, SQL, and the ability to manage executive stakeholders.
Full job description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a SecOps Technical Success Manager (TSM) to join our team. This is a Hybrid role, reporting to the Manager, Technical Success Management in the Technical Success department. Zscaler SecOps applies rich data expertise to cybersecurity by curating data from hundreds of tools into a patented Data Fabric for Security™. In this role, you will lead strategic engagements for high-profile enterprise accounts, partnering with executives to deliver contextualized risk scoring and proactive security solutions that make the world a safer place.
What you’ll do (Role Expectations)
Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success
Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies
Develop deep product expertise across our Data Fabric for Security™ and Unified Vulnerability Management modules to advocate best practices
Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations
Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization
Who You Are (Success Profile)
You are customer-obsessed, building deep empathy for enterprise security leaders and framing technical insights around solving their real-world risk challenges.
You are a problem-solver who is energized by analyzing complex technical environments and crafting proactive risk mitigation strategies.
You are data-driven, leveraging expertise in data modeling, SQL, and security analytics to surface actionable truths and guide executive decisions.
You are a high-trust collaborator who partners seamlessly across Sales, Support, and Product teams to deliver unified customer experiences.
You champion simplicity by distilling intricate cybersecurity concepts, data fabric workflows, and vulnerability metrics into clear, executive-ready guidance.
What We’re Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
Experience in a customer-facing technical consultancy or success role within cybersecurity
Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly
Background in data modeling methodologies, SQL, or ETL processes within technical or security domains
Bachelor’s degree in Computer Science, Engineering, or a related technical field
What Will Make You Stand Out (Preferred Qualifications)
Deep domain expertise in vulnerability management programs, enterprise risk scoring, and security operations
Prior experience mentoring technical engineers and elevating service delivery practices
Hands-on familiarity with security data fabric architectures or multi-tool security data integration
#LI-SU1 #LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Stay Connected:
LinkedIn: https://www.linkedin.com/company/zscaler
Twitter: https://www.twitter.com/zscaler
Facebook: https://www.facebook.com/Zscaler/
Instagram: https://www.instagram.com/zscalerinc/
Offices: 120 Holger Way, San Jose, California 95134, US · Corporate Office: Bangalore, #101 Shreshtha Bhoomi, No.87, 1st Floor, K.R. Road, Bangalore, 560 004, IN · Corporate Office: Atlanta, 375 Northridge Road, Suite 520, Atlanta, Georgia 30350, US · Southern Europe, Middle-East & Africa Office, 33, rue de Berri, Paris, 75008, FR · Central & Eastern Europe Office, Schatzbogen 52, Munich, Bavaria 81829, DE
Zero TrustSASECloud SecurityCASBSecure Web GatewaysSecure Remote AccessCloud SandboxCloud FirewallCSPMWorkload Segmentation
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