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Production Support / DevOps Engineer - Azure Stack
Bengaluru, Karnataka, India · Hybrid
$1000k–$1700k/yr
Mid level
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Full-time
Competitive salary, Equity, Hybrid work setup, Premium healthcare
Posted 27d ago
~40 hrs/week
Responsibilities
You will act as a deep product expert, handling complex technical inquiries and debugging customer data pipelines. Additionally, you will collaborate with cross-functional teams to translate customer feedback into actionable product improvements and AI-driven workflows.
Requirements
The role requires strong technical curiosity and the ability to understand software systems, APIs, and data flows. Candidates must possess clear communication skills and a proactive approach to solving complex technical problems.
Full job description
About Enterpret
Enterpret is redefining how companies understand and act on customer feedback.
We are building an AI-native platform that pulls feedback from every source surveys, support tickets, reviews, Slack, communities and turns it into clear, usable insight that teams can act on.
We work with some of the most product-driven companies in the world like Canva, Notion, Descript, Perplexity and more. We are backed by Kleiner Perkins, Canaan Partners, and Peak XV. Our mission is simple: make the voice of the customer impossible to ignore.
About the role
This role sits at the front line of how customers experience Enterpret. As a Product Specialist, you will become one of the deepest product experts in the company.
You will work directly with customers who have complex technical questions and real production data flowing into Enterpret.
You are here to understand how the product really behaves in the wild and help customers succeed when things get messy, technical, and ambiguous. You will work closely with Solution Architects, Customer Success, Product, and Engineering. Over time, you will help shape how we automate support, build AI agents, and turn repeat problems into scalable product improvements. This is a high-learning, high-impact role built for people who want to grow into senior technical and leadership positions.
What you will do
Become a deep expert on how Enterpret works across APIs, data pipelines, AI workflows, and integrations
Handle complex technical questions from customers that go far beyond basic support
Help debug real customer setups when data does not look right or pipelines break
Work with Solution Architects to understand customer architectures and spot risks early
Translate customer problems into clear inputs for Product and Engineering
Identify patterns across customer issues and push for better tooling, automations, and AI-driven workflows
Help test and validate new product features in real customer environments
Document edge cases, best practices, and workarounds so the entire company gets smarter
This role gives you direct exposure to how enterprise customers actually use the product, not just how we think they do.
What it takes
Strong technical curiosity and comfort working with software systems
Ability to understand APIs, data flows, and product behavior even if you are not writing large features
Clear communication skills when explaining technical issues to customers and internal teams
High ownership and persistence when things break or do not make sense
Desire to learn fast and grow into bigger responsibility
Why Enterpret
High Impact: Work on real customer problems and real production systems — not abstract homework — where what you learn directly shapes the product.
Ownership: End-to-end responsibility for the problems you take on, from first debug to lasting fix.
Complex Challenges: Get hands-on with AI workflows, data pipelines, and enterprise-scale customer environments.
Growth: Learn how high-growth SaaS products are built, sold, and supported, and grow fast into senior technical or leadership positions.
Culture: Open, collaborative, and values-driven environment with autonomy, surrounded by strong engineers, product thinkers, and operators.
Benefits: Competitive salary, equity, hybrid work setup, premium healthcare, and more.
What We Value
At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.
Equal Opportunities
We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.
Pioneering Customer Intelligence — AI that transforms feedback into confident action.
Industry
Software Development
Company size
11-50 employees
Founded
2020
Headquarters
San Francisco
LinkedIn followers
28,838
Total funding
$25M
Custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so product and CX leaders never miss a signal.
Our platform supercharges teams via advanced LLMs to help brands like Notion, The Farmer's Dog, and Perplexity build better products and experiences.
Ready to scale your customer understanding? Reach out at [email protected]
Offices: San Francisco, US · Bengaluru, Karnataka 560066, IN · New York City, US
Business DevelopmentArtificial IntelligenceAnalyticsArtificial Intelligence (AI)Machine Learning
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,709 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 748 of the 3709 open customer service & support positions offer remote or hybrid work (121 remote, 627 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.