Customer Service & Support Jobs in Ballerup, Denmark (Now Hiring) — 21 open

Are you passionate about optimizing business processes and creating exceptional customer experiences? Join Bosch Power Tools as our Business Operations Specialist and help drive continuous improvement while collaborating across functions in our Nordic Business Operations team.

Bosch is a leading global supplier of technology and services, employing 412,800 associates worldwide and generating sales of 91 mia. euro (2025). Guided by the slogan, "Invented for life," Bosch is committed to innovation, sustainability, and technologies that improve quality of life.

Bosch Power Tools is one of the world's leading manufacturers of power tools, delivering innovative solutions for professionals, industry, and consumers.

As a Business Operations Specialist, you will play a key role in supporting our business operations and ensuring excellent customer service across the Nordic region. Your responsibilities will include:

• Managing and maintaining the customer portfolio in SAP in close collaboration with Sales, Customers, Logistics, Finance, and Customer Service.
• Optimizing business processes such as campaigns, supply chain activities, product returns, and customer communication while ensuring compliance with internal policies and procedures.
• Working closely with the Nordic Sales organization and acting as the link between the Nordic business and the Bosch Power Tools headquarters in Leinfelden.
• Serving as a key user and expert in SAP and other business systems.

To succeed in this role, you have:

• A Bachelor’s degree in a relevant field or 3-4 years of relevant professional experience. A Master’s degree is an advantage.
• Advanced Excel skills are required. Experience with SAP and Process Mining is an advantage.
• A genuine interest in technology and business systems, with a willingness to develop your expertise in ERP, CRM, e-commerce, and related systems.
• A customer-focused mindset combined with strong commercial awareness.
• Fluency in Danish is essential for this role. Proficiency in other Nordic languages will be considered a strong asset.

You will join a collaborative and supportive workplace with engaged colleagues, where development, well-being, and job satisfaction are a natural priority. We offer attractive benefits such as canteen and health initiatives, as well as a competitive compensation package including fixed salary, bonus, and pension.

The role is located at our new office in Ballerup, within walking distance of the S-train station.

Are you the one we are looking for?

If you have any questions about the position, you are very welcome to contact:


Application deadline: August 15

Selections are made on an ongoing basis, and the position may be filled before the deadline.

We look forward to receiving your application!