Clera home
·Dashboard

Customer Service & Support Jobs in Ballarat, Australia (Now Hiring) — 21 open

Allstate logoAllstate

Manager, Auto Vendor Program

Ballarat, Victoria, Australia · Remote OK

$77k–$124k/yr

Senior

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management

Brandt Group of Companies logoBrandt Group of Companies

Field Service Technician

Ballarat, Victoria, Australia · On-site

Mid level

Looking for Your Next Challenge as a Field Service Technician? Brandt is currently searching for Field Service Technicians to join our Ballarat Service Team. If you are a Heavy Diesel Mechanic looking to work with a glob…

Skills: Heavy Diesel Mechanics, Diagnostic Tools, Fault-finding, Equipment Maintenance, Customer Service

Austin Group logoAustin Group

Store Manager | Cable Ballarat

Ballarat, Victoria, Australia · On-site

Mid level

About the role We’re looking for a passionate Store Manager to lead our team at our new store opening in Ballarat! Someone who thrives on leadership, delivers outstanding customer experiences, and takes pride in cr…

Skills: Store Management, Leadership, Customer Experience, KPI Management, Rostering

Allstate logoAllstate

Allstate Sales Agent Trainee (Burlington)

Ballarat, Victoria, Australia · On-site

$43k–$70k/yr

Entry level

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Prospecting, Lead Generation, Relationship Building, Business Development, Communication Skills

Allstate logoAllstate

Allstate Sales Agent Trainee (On-site)

Ballarat, Victoria, Australia · On-site

$43k–$70k/yr

Entry level

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Prospecting, Lead Generation, Relationship Building, Business Development, Communication Skills

Petstock Group logoPetstock Group

IT Support Technician

Ballarat, Victoria, Australia · On-site

Entry level

At Petstock, we are passionate about pets and the people who love them. Across our stores, support offices, Petstock Foundation, equine specialists, and online brands in Australia and New Zealand, we’re united by one pur…

Skills: Telephone Support, Remote IT Support, Microsoft Windows, Active Directory, Office 365

Allstate logoAllstate

Allstate Sales Agent Trainee (Burlington)

Ballarat, Victoria, Australia · On-site

$43k–$70k/yr

Entry level

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Prospecting, Lead Generation, Relationship Building, Business Development, Communication Skills

Allstate logoAllstate

Allstate Sales Agent Trainee

Ballarat, Victoria, Australia · On-site

$43k–$70k/yr

Entry level

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Prospecting & Hunting, Relationship Building, Business Development, Communication Skills, Organization & Time Management

Travel + Leisure Co. logoTravel + Leisure Co.

Room Attendant

Ballarat, Victoria, Australia · On-site

Entry level$4.2B raised

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…

Skills: Cleaning Standards, Customer Service, Attention To Detail, Hygiene Maintenance, Time Management

InLife Independent Living logoInLife Independent Living

Senior Coordinator - Ballarat

Ballarat, Victoria, Australia · Hybrid

Mid level

Focus on training and career progressionBase +Super +Salary packagingHybrid role - lead a team and support clients Ready for the next step in your career in disability, but don’t want to give up time with clients? We hav…

Skills: Team Leadership, Client Relationship Management, Rostering, Case Management, Staff Mentoring

St John of God Health Care logoSt John of God Health Care

Health Information Services - Team Leader

Ballarat, Victoria, Australia · On-site

$72k–$74k/yr

Mid level

Your role at St John of God Ballarat Hospital We are seeking applications for a Team Leader to join our Health Information Services team, on a permanent full-time basis. This role will lead and support the clerical careg…

Skills: Team Leadership, Health Information Services, Performance Management, Rostering, Medical Record Management

St John of God Health Care logoSt John of God Health Care

Health Information Services - Team Leader

Ballarat, Victoria, Australia · On-site

$72k–$74k/yr

Mid level

Your role at St John of God Ballarat Hospital We are seeking applications for a Team Leader to join our Health Information Services team, on a permanent full-time basis. This role will lead and support the clerical careg…

Skills: Team Leadership, Health Information Services, Performance Management, Rostering, Medical Record Management

IAG logoIAG

Agri Underwriter

Ballarat, Victoria, Australia · Hybrid

Mid level

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insuranc…

Skills: Underwriting, Risk Assessment, Broker Relationship Management, General Insurance, Customer Focus

St John of God Health Care logoSt John of God Health Care

Bookings Team Leader

Ballarat, Victoria, Australia · On-site

$72k–$74k/yr

Mid level

Your role at St John of God Ballarat Hospital We are seeking applications for a Bookings Team Leader to join our Main Theatre team on a permanent part-time basis. In this role you will efficiently deliver a broad range o…

Skills: Patient Administration System (PAS), Theatre Bookings, Administrative Management, Customer Service, Interpersonal Communication

Petstock Group logoPetstock Group

Retail Sales Assistant | Ballarat

Ballarat, Victoria, Australia · On-site

Entry level

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!. Award-winning programs that support caree…

Skills: Customer Service, Retail Sales, Pet Care Knowledge, Relationship Building, Stock Management

St John of God Health Care logoSt John of God Health Care

Bookings Team Leader

Ballarat, Victoria, Australia · On-site

$72k–$74k/yr

Mid level

Your role at St John of God Ballarat Hospital We are seeking applications for a Bookings Team Leader to join our Main Theatre team on a permanent part-time basis. In this role you will efficiently deliver a broad range o…

Skills: Patient Administration System (PAS), Theatre Bookings, Administrative Management, Customer Service, Interpersonal Communication

Integral Diagnostics (IDX) logoIntegral Diagnostics (IDX)

Receptionist

Ballarat, Victoria, Australia · On-site

Entry level

Lake Imaging, part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 19 sites of…

Skills: Interpersonal Skills, Time Management, Communication Skills, Data Entry, EFTPOS Handling

Allstate logoAllstate

Allstate Sales Agent Trainee

Ballarat, Victoria, Australia · On-site

$43k–$70k/yr

Entry level

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…

Skills: Prospecting & Hunting, Relationship Building, Business Development, Communication Skills, Organization & Time Management

Endeavour Group logoEndeavour Group

Gaming Attendant - Blue Bell Hotel

Ballarat, Victoria, Australia · On-site

Entry level

Job Description Gaming Attendant | Blue Bell Hotel “Let’s go to the pub!” Chances are, it’s one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passio…

Skills: Customer Service, Cash Handling, Communication, Attention To Detail, Teamwork

Nick Scali

Sales Consultant - Plush

Ballarat, Victoria, Australia · On-site

Mid level

Company Description Fuel your success with Plush—the home of Australia’s sofa specialists—where over 350,000 satisfied customers and 24 years of industry leadership have built a powerhouse network across 45 showrooms nat…

Skills: Sales Techniques, Relationship Building, Customer Experience, Visual Merchandising, Multitasking

12

Showing 1–20 of 21

Allstate logo

Manager, Auto Vendor Program

Allstate

Ballarat, Victoria, Australia • Remote OK

Apply
Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $77k–$124k/yr
  • Full-time
  • professional certificate
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in Canada

Responsibilities

Lead a team of auto vendor consultants to manage the performance of the auto repair program and ensure cost containment. Oversee vendor relationships, conduct performance reviews, and implement process improvements to enhance customer experience and efficiency.

Requirements

Requires 5-7 years of experience in both auto vendor management and people management within the auto body shop or insurance claims field. Must be proficient in MS Office, Tableau, Mitchell software, and have a strong understanding of provincial insurance acts.

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Claims Shared Services team is looking for a Manager, Auto Vendor Program to join our team! Reporting to the National Senior Manager of the Auto Vendor program, you will be accountable for the overall performance of the auto repair program and a team of Vendor Consultants.  In this role you will support the Auto claims team in achieving their loss/expense cost containment and customer experience objectives.  As well as efficiency & effectiveness and employee engagement.

Accountabilities:

  • Provides operational leadership and direction to a capable team of auto vendor consultants and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
  • Provide leadership, direction and oversight of the auto vendor consultants; ensuring they are maintaining  secure financial controls over cost, timeliness and the customer experience while holding vendors accountable to our contracts & agreements.
  • Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating or leading performance reviews.
  • Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.
  • Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
  • Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities
  • Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy
  • Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
  • Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
  • Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
  • Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations. 
  • Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives
  • Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team
  • Ensure performance and development plans are in place for all direct report employees
  • Provide ongoing direction to the team to achieve targets
  • Participate in Talent Pool Assessments

Qualifications:

  • Required: Minimum 5-7 years of Auto Vendor Management experience
  • Required: Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment
  • Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
  • Required: Advanced MS Office knowledge, especially in Excel and Tableau
  • Required: Advance understanding of various auto estimating software tools; including Mitchell.
  • Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
  • Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
  • Asset: Enrolled in, or completion of, CIP designation
  • Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente

Key Responsibilities

  • Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
  • Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
  • Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
  • Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
  • Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
  • Cultivate and maintain strong relationships with key suppliers and vendors. Serve as the primary point of contact for vendor inquiries, issues, and escalations. Collaborate internally and externally to address performance issues, resolve disputes, and drive continuous improvement.
  • Establish key performance indicators (KPIs) and metrics to evaluate vendor performance and adherence to contractual obligations. Monitor vendor performance, quality, and service levels, and conduct regular reviews and audits to ensure compliance and accountability.
  • Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.  

#LI-KT1

Skills

Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management, Vendor Relationships

 

Compensation

Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Related keywords

Auto Vendor ManagementInsurance ClaimsMitchellTableauCIP DesignationClaimCentreKPIsContinuous ImprovementAgileChange ManagementProvincial Insurance ActsCost Saving InitiativesVendor OnboardingVendor OffboardingAuto Body Shop

About Allstate

LinkedInVisit site
Industry
Insurance
Company size
10,001+ employees
Founded
1931
Headquarters
Northbrook, Illinois
LinkedIn followers
453,401

At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities.

Offices: 3100 Sanders Rd, Northbrook, Illinois 60062, US

Auto InsuranceLife InsuranceRetirement PlanningHomeowners InsuranceMotorcycle InsuranceBoat InsuranceRV InsuranceBundled InsuranceRenter's InsuranceFlood Insurance
View all jobs at Allstate

Frequently asked questions

How many Customer Service & Support jobs are open in Ballarat, Australia right now?

There are currently 21 open customer service & support positions in Ballarat, Australia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Ballarat, Australia?

Companies currently hiring include Allstate, St John of God Health Care, Petstock Group, Austin Group, Brandt Group of Companies, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Ballarat, Australia?

Yes — 3 of the 21 open customer service & support positions offer remote or hybrid work (1 remote, 2 hybrid).

How do I apply for Customer Service & Support jobs in Ballarat, Australia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

Sydney, AustraliaMelbourne, AustraliaAdelaide, AustraliaBrisbane, AustraliaPerth, AustraliaCity of Brisbane, AustraliaGold Coast City, AustraliaCanberra, AustraliaGold Coast, AustraliaSunshine Coast Regional, Australia

Other jobs in Ballarat, Australia

HealthcareManagement & LeadershipSalesFinance & AccountingAdministrativeSocial ServicesRetailTradesHospitalityEducation

Browse more

All Customer Service & Support jobsDiscover jobs
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty