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Lead and coach a team of Consumer Support Specialists to meet client objectives and KPIs for a multinational consumer goods company. Manage performance reviews, handle escalations, and collaborate with operational teams to ensure high-quality consumer experiences.
Requires native or proficient German and fluent English, with at least 9 months of experience in a BPO or contact center environment. Candidates must hold EU citizenship or a valid Greek work permit and reside in Greece.
FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.We are seeking a talented and driven German-speaking Team Manager to lead a team of Consumer Support Specialists supporting a multinational consumer goods company in the Laundry Homecare and Beauty Care sectors.
In this role, you will be responsible for guiding your team to meet and exceed client and company objectives, while driving performance, engagement, and continuous improvement. You will coach, motivate, and develop your team, ensuring they have the tools, skills, and knowledge needed to succeed.
Consumer Support Specialists handle complex cases across multiple channels using AI-supported tools and standardized procedures. You will ensure all interactions meet the highest standards of quality, compliance, and consumer experience.
As a Team Manager in this project, your daily responsibilities will include:
To succeed in the role, you will need to have:
Knowledge/abilities
Education and experience
#LI-Onsite
Go further with FoundeverTMWhat's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US · 4420 The 25 Way NE, Albuquerque, NM 87109, US · Munsterstrasse 100, Dusseldorf, NW 40476, DE · Balliol Business Park East, Newcastle upon Tyne, England NE12 8, GB · Paseo Imperial 14, Planta 4, Madrid, Community of Madrid 28005, ES
There are currently 854 open customer service & support positions in Athens, Greece listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include TheHouseofMercier, Mercier Consultancy, Foundever, Sitel Group, CQS S.A., among others. Browse the listings above to see every active employer.
Yes — 353 of the 854 open customer service & support positions offer remote or hybrid work (207 remote, 146 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
