Jobs at Sitel Group (Now Hiring) — 3 open

Athens, Athens, GR

Job Description: About FoundeverTM

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Are you Danish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you!

Your future project: join our Danish Sales Support team of an online food delivery platform at Foundever!

As a Sales Advisor in this project, your daily responsibilities will include:

• Provide the highest level of merchant support through inbound or outbound calls for both new and existing partners.
• Platform guidance when needed by partners (product/service listing, pricing, order management etc.)
• Reach out to merchants showing friction or low engagement to diagnose issues, troubleshoot, provide tailored guidance.
• Coordinate escalations with internal teams (tech, operations, payments) and follow through until merchants confirm resolution.
• Own each merchant case end-to-end: ensure timely responses, accurately log interactions, and identify growth or upsell opportunities.
• Build professional relationships - communicate courteously, capture actionable feedback, and share insights with management to improve processes.
• Meet and exceed quality, compliance, activation, and retention targets; follow management direction and contribute ideas that support Foundever’s customer-centric goals.

To succeed in the role, you will need to have:

• Native or fluent level of Danish (C2/C1)
• Intermediate level of English (minimum B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• Be located in Athens, as this is an office based role

#LI-Onsite

Go further with FoundeverTM

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning and skill development
• Numerous career growth opportunities
• A safe, friendly, diverse, supportive company
• International and multicultural environment
• EverBetter wellness program with Fitness room in our premises

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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