Customer Service & Support Jobs in Athens, Greece (Now Hiring) — 320 open — Page 16

With a legacy spanning over five decades, Bluegr Hotels & Resorts has firmly established itself as a leader in the hospitality industry, embodying the three pillars of quality tourism: exceptional locations, exemplary services, and authentic experiences. Its portfolio includes three distinctive hotels in Crete—Minos Beach Art Hotel, a member of Design Hotels and Marriott Bonvoy; the adult-only wellbeing sanctuary Minos Palace Resort; and the family-friendly haven Candia Park Village—as well as the boutique Life Gallery Athens in the capital. All properties seamlessly integrate into their natural surroundings, highlighting the unique character of each region. Further strengthening its commitment to innovation and operational excellence, Bluegr is developing PHAROS, a state-of-the-art logistics center set to open in 2026. Designed to optimize supply chain efficiency and sustainability across all properties, PHAROS will serve as a model of smart resource management in hospitality and include facilities for accommodation as well. Its commitment to its people, culture, and sustainability is further underscored by numerous international accolades, including a 6 Diamond certification from the EFQM Business Excellence Model. It has also been recognized among Fortune’s 100 Best Companies to Work for in Europe twice and is the only hospitality company to rank among the top ten workplaces in Greece, certified by Great Place to Work Hellas. Guided by the belief that hospitality and culture are deeply intertwined, Bluegr actively supports contemporary artistic creation and research through the G & A Mamidakis Foundation, further cementing its role as a champion of culture and innovation in the industry.

We are currently looking for an enthusiastic Front Office Agent to join our city hotel, Life Gallery Athens, located in Ekali, Attica.

Responsibilities:
• Welcome the Hotel guests, provide prompt, courteous and efficient service to all guests, to ensure a high level of customer satisfaction through personalized service from arrival till departure.
• Conduct in - room & hotel familiarization and assist guest in hotel enquiries/ requests/activity.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Process accounts from check in to check out, ensuring accurate postings of all incidental charged using Front Office system.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Sell guests rooms to walk in guests. Oversee the achievement of the team’s upselling targets.
• Demonstrate a complete understanding of the hotel’s policies, operating procedures and service standards and have full knowledge of the hotel facilities and events.
• Prepare customer’s account and guest’s history.
• Assist in handling customer complaints in an effective manner providing solutions as quickly as possible.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Bookkeeping and Finance duties (balancing cash accounts, end-of-shift reports etc.)
• Operate in a safe and environmentally friendly way to protect guests and colleagues.

Ideal candidates should have:
• Degree in Hospitality.
• Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.
• Knowledge of Protel PMS.
• Excellent knowledge and use of the English Language.
• Excellent communication skills.
• Passion for Excellence.
• Prioritize, organize, perform job functions with attention to detail, speed and accuracy and
follow up.
• Understand guest’s service needs.
• Friendly and hospitality focused.
• Team player.
• Digital savvy.
• Sales skills.
• Initiator and self-motivated personality.
• Night shift availability.

Bluegr Hotels & Resorts offers:
• Continuous training
• Professional development opportunities
• Exceptional work environment with Great Place to Work certification based on international standards of Business Excellence