Job Requirements Job Title: Content Design Specialist Department/Function: Customer Experience Job Purpose As a Content Design Specialist in the Customer Experience – Training team, you will be responsible for designing …
Skills: Instructional Design, Digital Learning, Content Development, LMS Proficiency, MS Teams
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Full-time
bachelor degree, postgraduate degree
Posted 27d ago
~40 hrs/week
Responsibilities
Design and develop engaging learning content for onboarding, refreshers, and digital initiatives to align with business goals. Collaborate with cross-functional teams to create interactive modules, assessments, and supporting multimedia materials.
Requirements
Requires 5-10 years of experience in instructional design or corporate training, preferably within customer or financial services. A bachelor's degree is required, with a postgraduate degree also listed as a qualification.
Full job description
Job Requirements
Job Title: Content Design Specialist
Department/Function: Customer Experience
Job Purpose
As a Content Design Specialist in the Customer Experience – Training team, you will be responsible for designing engaging and effective learning content for new hires, ongoing training, and digital learning initiatives. Based in Mumbai, this role requires a strong understanding of instructional design, digital learning tools, and collaboration with cross-functional teams to ensure content is aligned with business goals and learner needs.
Roles & Responsibilities
Design and develop training content for new hire onboarding, monthly refreshers, and daily briefings.
Update training materials in line with new product/process launches or modifications.
Create assessments and deploy them via MS Teams or LMS to evaluate learning effectiveness.
Manage learner experience and engagement throughout the training lifecycle.
Collaborate with BPRG, Product, and Operations teams to align content with learning objectives.
Apply instructional design principles to create interactive, game-based, and digital learning modules.
Develop supporting materials such as audio, video, simulations, role plays, and games.
Identify training needs in collaboration with stakeholders and create targeted learning solutions.
Stay updated on emerging trends in instructional design, content development, and digital learning technologies.
Implement innovative approaches to enhance learning effectiveness and engagement.
Strong understanding of instructional design principles and digital learning methodologies.
Proficiency in using LMS platforms and tools like MS Teams.
Excellent written and verbal communication skills.
Creative thinking and ability to design engaging learning experiences.
Strong collaboration and stakeholder management skills.
Attention to detail and ability to manage multiple projects simultaneously.
Experience in content development, instructional design, or training in a corporate environment, preferably in customer service or financial services.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,760,924
Total funding
$892M
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
How many Creative & Media jobs are open in Navi Mumbai, India right now?
There are currently 85 open creative & media positions in Navi Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Creative & Media roles in Navi Mumbai, India?
Companies currently hiring include Accenture, Vertoz, ProCreator - Global UI UX Design Agency, WebMD, eClerx, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Creative & Media jobs in Navi Mumbai, India?
Yes — 6 of the 85 open creative & media positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Creative & Media jobs in Navi Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.