Newark, New Jersey, United States · On-site
$90k–$105k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Business Analysis, Agentic Workflows, Process Innovation, Prompt Engineering, Data Reconciliation
Newark, New Jersey, United States · On-site
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Strategic Business Partnership, Organizational Effectiveness, Workforce Planning, Talent Management, Leadership Development
United States · On-site
$41k–$43k/yr
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Health Coaching, Wellness Programming, Motivational Interviewing, Biometric Screenings, Client Relationship Management
United States · On-site
$110k–$120k/yr
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Statistical Modeling, Data Analysis, Machine Learning, Deep Learning, Causal Inference
Navi Mumbai, Maharashtra, India · On-site
About the Company WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our p…
Skills: Windows Server Administration, PowerShell, VMware, Hyper-V, Google Cloud Platform
Portland, Oregon, United States · On-site
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Systems Administration, Leadership, Project Management, SAAS Infrastructure, Networking
Yardley, Pennsylvania, United States · On-site
MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events. WebMD is an Equal Opportunity/Affirmative Action employer and does not disc…
Skills: Project management, Pharmaceutical advertising, Regulatory processes, Quality control, Microsoft Office
Newark, New Jersey, United States · On-site
$82k–$97k/yr
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Vendor Risk Management, AI Proficiency, GRC Frameworks, NIST RMF, NIST 800-53r5
Atlanta, Georgia, United States · On-site
$105k–$120k/yr
MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events. All qualified applicants will receive consideration for employment without …
Skills: HTML5, CSS3, JavaScript, XML, API Integration
Newark, New Jersey, United States · On-site
$109k–$120k/yr
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Windows Server, Kubernetes, PowerShell, Python, Prometheus
United States · On-site
$110k–$120k/yr
Frontline Medical Communications, Inc., a division of Medscape, is one of the healthcare industry's largest medical communications companies and a leader in digital, print, and live events. The Company leads in HCP-level…
Skills: Pharmaceutical Sales, Strategic Account Management, Business Planning, Client Relationship Management, Proposal Development
Newark, New Jersey, United States · On-site
$73k–$80k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Account Management, Client Relationship Management, Digital Advertising, Healthcare Marketing, Project Management
United States · On-site
$75k–$80k/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Account Management, Project Management, Customer Relationship Management, Communication Skills, Time Management
Navi Mumbai, Maharashtra, India · Remote OK
About the Company: PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodol…
Skills: Google Tag Manager, Google Analytics, Google Ads, SA360, Microsoft Ads
United Kingdom · Remote OK
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Medical Writing, Clinical Content Development, Medical Education, Instructional Design, Adult Learning Theory
United States · Remote OK
$125k–$140k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Medical Writing, Oncology Expertise, Adult Learning Principles, Instructional Design, Clinical Content Development
United States · Remote OK
$83k–$90k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Medical Writing, Clinical Content Development, Medical Education, Instructional Design, Adult Learning Theory
Newark, New Jersey, United States · On-site
$64k–$68k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Project Management, Proposal Development, Communication, Negotiation, Time Management
Newark, New Jersey, United States · Remote OK
$69k–$75k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Project Management, Proposal Development, Account-Based Marketing, Editorial Review, Stakeholder Management
United States · On-site
$90k–$102k/yr
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of l…
Skills: Account Management, Solution-Based Selling, Healthcare IT Sales, Client Relationship Management, Upselling
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The Business Analyst will design and manage automated, agent-based workflows to optimize business processes and campaign execution. They will also partner with technical teams to integrate these autonomous agents into existing systems while maintaining comprehensive documentation.
Candidates must have a bachelor's degree and at least 4 years of experience in business or technical analysis with a focus on data-driven operations. Proficiency in automation, prompt engineering, and advanced Excel is required, with preference given to those with pharmaceutical or healthcare industry experience.
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Your Role:
The Business Analyst (Agentic Workflows) functions as a key member of the Process Innovation team, serving as a subject matter expert in bridging traditional business requirements with advanced, automated agentic systems. You are an organized, detailed, and proactive communicator who excels in a deadline-driven environment. You will be responsible for translating complex business problems into automated, agent-based workflows that optimize campaign execution, data reconciliation, and operational efficiency.Your Responsibilities:
Business Analysis: Evaluate complex business use cases and process bottlenecks to determine feasibility and design optimal agentic workflow solutions.
Process Translation: Translate approved business requirements into granular functional specifications, prompt engineering guidelines, and logic flows for agent development.
Workflow Design & Optimization: Design, architect, and manage intelligent, agent-based workflows to streamline end-to-end digital program implementation (data ingestion, program setup, and reporting).
System Integration: Partner with technical teams to integrate autonomous agents into existing internal business systems, ensuring seamless data flow and operational continuity.
Collaboration: Participate in cross-functional meetings, supporting functional capability discussions, and partnering with internal stakeholders to prioritize areas for future automation and enhancement.
Documentation: Own the development and maintenance of internal documentation for agentic workflows, SOPs, and technical implementation guides.
To succeed in this role, you will need:
Education: BA, BS, or equivalent relevant experience required.
Experience: 4+ years of experience in business or technical analysis, with a strong focus on data-driven solutions or operations.
Agentic/Automation Experience: Demonstrated experience designing, managing, or auditing automated, agentic, or LLM-based workflows. Ability to articulate logic flows and handle exception management within automated systems.
Analytical Skills: Strong analytical capabilities; ability to troubleshoot unexpected campaign or workflow challenges using data-driven logic.
Technical Proficiency: Strong command of Google Workspace and MS Office Suite (advanced Excel). Familiarity with backend data infrastructure or ad management systems (e.g., Vertica, DFP) is highly preferred.
Communication: Excellent verbal and written communication skills with the ability to interact professionally across R&D, commercial, and client-facing teams.
Industry Knowledge: Experience in pharmaceutical or healthcare industries strongly desired.
Salary range: $90,000 - $105,000
Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.
Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
Offices: 9229 Delegates Row, Indianapolis, IN 46240, US
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
Offices: 9229 Delegates Row, Indianapolis, IN 46240, US
