Newark, New Jersey, United States · On-site
$59k–$65k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Account Management, Client Relationship Management, Digital Advertising, Healthcare Marketing, Project Coordination
Newark, New Jersey, United States · On-site
$85k–$100k/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Process Optimization, Project Management, Business Transformation, Change Management, Agile
United States · On-site
$72k–$80k/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Account Management, Project Management, Customer Relationship Management, Digital Program Management, Stakeholder Management
United States · On-site
$86k–$95k/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Account Management, Client Relationship Management, Project Management, Communication Skills, Persuasion Skills
London, England, United Kingdom · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Project Management, Timeline Execution, Stakeholder Management, WorkFront, Digital Content Management
United States · On-site
$76k–$85k/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Project Management, Timeline Execution, Stakeholder Management, WorkFront, Digital Content Development
United Kingdom · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Account Management, Project Management, Customer Relationship Management, Digital Program Management, Stakeholder Management
United Kingdom · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin,…
Skills: Account Management, Client Relationship Management, Project Management, Communication, Persuasion
United States · On-site
$65k–$70k/yr
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Health Promotion, Health Communications, Population Health Management, Program Planning, Stakeholder Management
United States · Remote Solely
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Telephonic Coaching, Health Education, Preventive Interventions, Goal Setting, Relationship Building
United States · Remote Solely
$30/hr–$33/hr
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Telephonic Coaching, Motivational Interviewing, Mental Health Counseling, Case Identification, Behavioral Change
Navi Mumbai, Maharashtra, India · On-site
About the Company: Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, an…
Skills: Copy-editing, Medical Writing, AMA Style, AP Style, Fact Checking
Navi Mumbai, Maharashtra, India · On-site
About the Company: Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, an…
Skills: Copy-editing, Medical Writing, AP Style, AMA Style, Fact Checking
United States · Hybrid
$24/hr–$27/hr
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve wel…
Skills: Program Coordination, Stakeholder Management, Content Creation, Project Management, Health Promotion
Newark, New Jersey, United States · On-site
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Data Analytics, Business Intelligence, Data Visualization, Microsoft Excel, Google Sheets
Newark, New Jersey, United States · On-site
WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through ou…
Skills: Data Analytics, Business Intelligence, Data Visualization, Microsoft Excel, SQL
Navi Mumbai, Maharashtra, India · On-site
About the Company: Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, an…
Skills: Python, Pandas, NumPy, SQL, ETL
United Kingdom · Hybrid
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of th…
Skills: Affiliate Marketing, SEO, Email Marketing, Campaign Execution, Data Analysis
Navi Mumbai, Maharashtra, India · On-site
About WebMD: WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public…
Skills: Medical Writing, Clinical Data Analysis, SEO Optimization, Medical Literature Retrieval, Content Management Systems
United States · On-site
$70k–$75k/yr
MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events. WebMD is an Equal Opportunity/Affirmative Action employer and does not disc…
Skills: Omni channel Marketing, Project Management, Data Management, Analytical Skills, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on building and maintaining strong post-sale client relationships to ensure customer satisfaction and successful delivery of Medscape solutions. It involves collaborating with internal teams and sales to manage day-to-day account operations and meet revenue goals.
Candidates should have 1-2 years of experience in account management or client services, preferably within the digital healthcare or agency space. A bachelor's degree is preferred, along with familiarity with the medical/legal/regulatory (MLR) review process.
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We’re looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot.
In this role, our team members aren’t just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools—such as Gemini, Claude, and ChatGPT—into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.
Build and maintain strong client relationships, including onsite presence as needed
Support overall client satisfaction by providing the highest caliber customer-service experience
Partner with Sales to help meet client and internal goals and improve overall business performance
Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
Client travel as required
Requirements:
Bachelor’s degree preferred or will consider related experience.
Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.
Minimum of 1-2 years of experience in Account Management or Client Service
Preferred Qualifications:
Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
Familiarity with HCP-based clients including MLR process
Understanding of digital advertising
Ability to thrive in a fast-paced, collaborative environment
Salary range: $59,000 - $65,000
Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
Offices: 9229 Delegates Row, Indianapolis, IN 46240, US
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
Offices: 9229 Delegates Row, Indianapolis, IN 46240, US
