Zurich, Zurich, Switzerland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical Customer Success, SaaS Platform Management, Project Leadership, Solutions Architecture, Executive Communication
Zurich, Zurich, Switzerland · Remote OK
Your future starts here You design ServiceNow solutions from concept to implementation and help our customers to digitalize processes in a clear and effective way. You collaborate with business units, architecture, devel…
Skills: ServiceNow Configuration, Solution Design, IT Service Management, Customer Service Management, Requirement Gathering
Zurich, Zurich, Switzerland · Hybrid
Intro Hey, wir sind monami! Eine Content-Agentur mit Herz, die Storytelling lebt. Motion Design, 3D, Video, Social Media – wir machen Content und Strategien, die bewegen. Für spannende und anspruchsvolle Brands in der Sc…
Skills: Creative Concept Development, Video Production, Motion Design, Social Media Strategy, Adobe Suite
Zurich, Zurich, Switzerland · Hybrid
Intro Hey, wir sind monami! Eine Content-Agentur mit Herz, die Storytelling lebt. Motion Design, 3D, Video, Social Media – wir machen Content und Strategien, die bewegen. Für spannende und anspruchsvolle Brands in der Sc…
Skills: Creative leadership, Social media strategy, Content creation, Team management, Pitching
Zurich, Zurich, Switzerland · Hybrid
Intro Hey, wir sind monami! Eine Content-Agentur mit Herz, die Storytelling lebt. Motion Design, 3D, Video, Social Media – wir machen Content und Strategien, die bewegen. Für spannende und anspruchsvolle Brands in der Sc…
Skills: Creative Leadership, Strategic Vision, Pitching, Social-First Thinking, Film Production
Zurich, Zurich, Switzerland · Hybrid
Intro Hey, wir sind monami! Eine Content-Agentur mit Herz, die Storytelling lebt. Motion Design, 3D, Video, Social Media – wir machen Content und Strategien, die bewegen. Für spannende und anspruchsvolle Brands in der Sc…
Skills: Project management, Client management, Strategic planning, Budget management, Resource management
Zurich, Zurich, Switzerland · Hybrid
Intro Hey, wir sind monami! Eine Content-Agentur mit Herz, die Storytelling lebt. Motion Design, 3D, Video, Social Media – wir machen Content und Strategien, die bewegen. Für spannende und anspruchsvolle Brands in der Sc…
Skills: Project Management, Client Relationship Management, Budgeting, Resource Planning, Creative Briefing
Zurich, Zurich, Switzerland · Hybrid
<p>Für unseren Kunden <strong>santéservices ag</strong> suchen wir eine:n <strong>Expert:in Wirtschaft | Ambulante Tarife | befristet für ein Jahr | Solothurn oder Zürich | 60%</strong></p> <p>Im Rahmen einer Neuausricht…
Skills: Data-based Negotiation Strategies, Strategic Analysis, Reporting, Price and Quantity Modeling, TARMED
Zurich, Zurich, Switzerland · On-site
About Schroders Group Schroders is a leading provider of active asset management, advisory and wealth management services and is widely recognised as a leader in sustainability. Few investment managers can match the comb…
Skills: Operational Risk Management, Stakeholder Management, Risk and Control Assessments, Project Management, Analytical Thinking
Zurich, Zurich, Switzerland · On-site
<p>Wir suchen für einen Kunden, ein modernes Treuhand-Dienstleistungsunternehmen und persönliche Beratung für den Standort Zürich, eine Leitende-Persönlichkeit als, </p> <p><strong>Payroll-Spezialist/-in mit IT-Affinität…
Skills: Payroll Administration, Personnel Administration, Social Insurance, Withholding Tax, Financial Accounting
Zurich, Zurich, Switzerland · On-site
<p>Wir suchen für einen Kunden, ein modernes Treuhand-Dienstleistungsunternehmen und persönliche Beratung für den Standort Zürich, eine Leitende-Persönlichkeit als, </p> <p><strong>Payroll-Spezialist/-in mit IT-Affinität…
Skills: Payroll Administration, Personnel Administration, Social Security Knowledge, Withholding Tax, Cross-border Employment
Zurich, Zurich, Switzerland · Hybrid
Unternehmensbeschreibung AFRY bietet Ingenieur-, Design- und Beratungsdienstleistungen an, um den Wandel zu einer nachhaltigeren Gesellschaft voranzutreiben. Unsere engagierten Expertinnen und Experten für Infrastruktur,…
Skills: Structural Planning, Project Management, Geotechnical Engineering, BIM, FEM Calculation Software
SompoZurich, Zurich, Switzerland · On-site
Job Description We are seeking a Reinsurance Treaty Intern in our Zurich Office. What can I expect as an Intern? On-the-job Learning The Underwriting Intern will work alongside the most experienced underwriters in the in…
Skills: Excel, Programming, English Fluency, Reinsurance Knowledge, Communication Skills
Zurich, Zurich, Switzerland · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Actuarial Services Management Level Manager Job Description & Summary Du wirst Teil eines wachsenden aktuariellen Beratungsteams, das führende Schweizer …
Skills: Actuarial Science, Financial Modeling, Risk Analysis, Project Management, Strategic Transformation
Zurich, Zurich, Switzerland · On-site
$159k–$219k/yr
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
Skills: Dashboard Development, Reporting Governance, Data Modeling, Real World Evidence, Project Management
Zurich, Zurich, Switzerland · Hybrid
Willst du mit einigen der grössten Brands der Schweiz arbeiten und aktiv mitgestalten, wie Influencer Marketing kommerzialisiert und skaliert wird? Dann bist du bei uns genau richtig. Kingfluencers ist die führende Schwe…
Skills: Influencer Strategy, Social Media Marketing, Creator Sourcing, Campaign Forecasting, Trend Scouting
Bern, Bern, Switzerland · Hybrid
Eraneos ist eine internationale Beratungsgruppe für Strategie, Transformation und Technologie, die Unternehmen dabei unterstützt, in einer dynamischen digitalen Welt erfolgreich zu sein. Mit erstklassigen Expertinnen und…
Skills: Python, Generative AI, Agentic AI, LLM Integration, RAG
Zurich, Zurich, Switzerland · On-site
<p>Axelra is a Swiss tech venture builder that turns digital business models into operating companies.</p> <p>We are looking for an exceptional Head of Business Development & Sales to take a leading role in a new ven…
Skills: Business Development, Sales Execution, Wealth Management, Go-to-Market Strategy, Client Acquisition
Zurich, Zurich, Switzerland · On-site
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 1 year …
Skills: Software Development, ML Infrastructure, Generative AI, LLMs, Multi-Modal Models
Zurich, Zurich, Switzerland · On-site
Job-Beschreibung 100%, Arbeitsort Zürich-City Gestalte deine Zukunft – gemeinsam mit uns! Zur Verstärkung unseres erfolgreichen Teams für das Gebiet Zürich-City suchen wir eine kundenorientierte und verhandlungsstarke Pe…
Skills: Customer Orientation, Negotiation Skills, Insurance Consulting, Customer Relationship Management, Sales
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The CSM serves as the primary point of accountability for Signature deliverables, managing stakeholder relationships and driving customer success on the Salesforce platform. They act as a technical interface to coordinate feature adoption, resolve high-severity incidents, and ensure service renewals.
Candidates need 5+ years of experience in technical customer success, SaaS, or consulting, with proficiency in both Swiss-German and English. Preferred qualifications include Salesforce certifications and experience within the Salesforce ecosystem or Consumer Goods industry.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Your Impact
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills:
Experienced professional with 7+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Consulting, Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Knowledge of software development process and design methodologies.
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Preferred Requirements:
+2 years in the Salesforce Ecosystem.
Salesforce product certifications are a plus (Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant).
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Salesforce Certified Agentforce Specialist
Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
This position will require you to work from your local Salesforce office 3 days a week.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
There are currently 773 open consulting positions in Zurich, Switzerland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Julius Baer, PwC, Zurich Canada, EY, ÅF, among others. Browse the listings above to see every active employer.
Yes — 370 of the 773 open consulting positions offer remote or hybrid work (39 remote, 331 hybrid).
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