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Full-time
professional certificate
Posted 48d ago
~40 hrs/week
Responsibilities
Manage daily payment service operations, ensuring productivity, quality, and adherence to internal and government regulations. Coordinate with various departments to implement e-banking products and manage staff performance through coaching and training.
Requirements
Requires at least 5 years of banking experience in operations and projects, with a mandatory Certificate of Internal Control. Candidates must be fluent in English and possess strong knowledge of foreign exchange regulations and banking systems.
Full job description
Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.
People responsibility: N Report to : Payment Services Head
Job Content
By maintaining good communication with customers, providing professional consulting to customer queries and promptly responding to customer correspondences/requests to ensure that all customer queries are taken good care of on a timely basis.
By monitoring the daily operations, controlling stalls overtime, reviewing workflow/procedures and providing guidance to team members in enhancing payment services productivity and quality. Also by assessing the systems and workflow within the team, and implementing measures to increase productivity.
By understanding objectives and sets priorities and coordinating with staff and colleagues of other departments/branched, and customers to het project done efficiently and effectively.
By regularly reviewing workflow and procedures on product/service processed to ensure the team members are conversant with procedures/guidelines laid down in BIM and regulations set by the government and by conducting staff training in the team to be familiar with and complied with the guidelines and procedures.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. The need to implement the Group Compliance Policy, as applicable to this role. Be aware of Operational Risk scenario associated with this role, and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
By supporting and implementing PCM/e-banking products to enhance customer satisfaction and liaise with TAI PCM, IT, BOS to obtain their fully technical support.
By performing the effective use of the Group Performance Management system to identify staffs strengths and weaknesses and improves their knowledge and skills with suitable coaching and training.
Skills Requirements
5 years banking experience, especially in operation and project field
Professional foreign exchange regulations and banking knowledge
Familiar with payment procedures and banking system
Fluent in English speaking and writing.
Good communication skill.
Good computer skill i.e excel, access
Project experience-can handle a operation project directly.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
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