Employment Status:Student (Fixed Term) Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of ou…
Skills: Systems analysis, Technical troubleshooting, Client support, SAP, Microsoft
Principal Technical Lead for Electrical Appliances
Toronto, Ontario, Canada · On-site
Senior+$436K raised
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Technical leadership, Electrical safety standards, Standards development, Training and coaching, Analytical skills
Employment Status:Student (Fixed Term) Time Type:Part time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of ou…
Skills: Marketing, Communication, MS Office, PowerPoint, Event management
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Fire testing, Energy storage, Certification, Technical leadership, Calorimetry
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Product evaluation, Test programs, Laboratory equipment, Data collection, Technical reporting
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Sales, Account Management, Lead Generation, Business Strategy, Project Management
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Sales, Account management, Lead generation, Business development, CRM software
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Laboratory Equipment Maintenance, Diagnostic Troubleshooting, Test Equipment Design, Data Acquisition Systems, Calibration
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Guangzhou City, Guangdong Province, China · On-site
Mid level$436K raised
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Account Management, Sales Process Management, Customer Service, Cost Proposal Preparation, Lead Generation
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Lead Generation, Direct Solicitation, Sales Forecasting, CRM Software, Business Strategy
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: Account Management, Sales Process Management, Cost Proposal Preparation, Customer Relationship Management, Lead Generation
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: New Account Development, Lead Generation, Sales Strategy, CRM Software, Written Communication
New Account Manager – Hazardous Locations or Industrial Equipment (m/f/d)
Plattling, Bavaria, Germany · On-site
Senior$436K raised
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for…
Skills: New Account Development, Lead Generation, TIC Sales, Hazardous Locations Compliance, Industrial Automation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Internship, Full-time
Posted 6h ago
~40 hrs/week
Responsibilities
The intern will perform systems analysis, technical troubleshooting, and provide client support for enterprise software applications. They will also assist in designing new solutions and modifying existing content to meet user needs.
Requirements
The role requires an in-depth knowledge of enterprise applications such as SAP or Microsoft and the ability to analyze and resolve complex technical issues. Candidates should be capable of providing one-on-one training and supporting continuous process improvement.
Full job description
Employment Status:
Student (Fixed Term)
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
Primary Function
Under general direction of the Total User Experience Lead, accountable for performing a full range of systems analysis, technical troubleshooting and client user support for moderately complex enterprise software application(s). Applying an in-depth knowledge of SAP, Microsoft, Ecommerce Applications or other enterprise application(s), including the functionality and business processes, the incumbent provides problem analysis and troubleshooting, system design, technical support, preventative maintenance, as well as some training and support to users in resolving moderately complex problems. Applies an in-depth knowledge of CSA business processes and application functionality to design new solutions to accommodate user needs, modify existing content solutions and implement changes to systems.
Principal Duties & Responsibilities
Serves as a technical specialist in application support. Utilizing an understanding of CSA business and system processes. Contacts end-users to verify all details associated with incident, assess and categorize the nature of the issue and providing estimated resolution time in accordance with service level agreement.
§Analyzes and resolves moderate to complex application and end point problems. Ensures any failures are documented to provide a sound basis for problem resolution for future reference, identifying repeat problems and provide recommendations as appropriate to support continuous process improvement.
Escalates issues to Global Program Delivery when required, specifically for configuration and/or development items. § Consults and supports the client user group by providing assistance on functionality of assigned applications. Provides one-on-one training and support. Identifies issues that are training related and/or areas where general training needs development or enhancement.
Supports continuous improvement of assigned systems and enterprise application solutions, ensuring corrections/ enhancements follow IT processes. Cross-trains to provide backup support in other enterprise application product(s) or modules or related applications and to enhance regional support capabilities.
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.
Related keywords
Systems analysisTechnical troubleshootingEnterprise softwareSAPMicrosoftEcommerceApplication supportIncident managementService level agreementProcess improvementSystem designUser supportTechnical specialistSoftware maintenanceGlobal program deliveryIT processes
At CSA Group, we excel in addressing emerging, complex issues and technologies. CSA Group is comprised of two organizations: Standards Development and Testing, Inspection, & Certification.
CSA Group’s global commercial subsidiaries generate funding for continued standards research and development in support of our mission. Our commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies.
To learn more about CSA Group, please visit our corporate website listed in Company Details below.
Offices: 178 Rexdale Blvd., Toronto, Ontario M9W 1R3, CA · 8501 E Pleasant Valley Rd, Independence, Ohio 44131, US · Weismüllerstraße 45, Frankfurt, Hesse 60314, DE · 6215 Shiloh Crossing, Suite A, Alpharetta, Georgia 30005, US · Beary's Global Research Triangle, Whitefield Ashram Road (SH35), A-3, Einstein Building, Bidarahalli Hobli, Bangalore 560067, IN
Codes & StandardsTesting & CertificationEnergy Efficiency VerificationTraining & Education ProgramsPersonnel CertificationStandards DevelopmentMarks & LabelsCybersecurityThird-Party VerificationCertification for North America
At CSA Group, we excel in addressing emerging, complex issues and technologies. CSA Group is comprised of two organizations: Standards Development and Testing, Inspection, & Certification.
CSA Group’s global commercial subsidiaries generate funding for continued standards research and development in support of our mission. Our commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies.
To learn more about CSA Group, please visit our corporate website listed in Company Details below.
Offices: 178 Rexdale Blvd., Toronto, Ontario M9W 1R3, CA · 8501 E Pleasant Valley Rd, Independence, Ohio 44131, US · Weismüllerstraße 45, Frankfurt, Hesse 60314, DE · 6215 Shiloh Crossing, Suite A, Alpharetta, Georgia 30005, US · Beary's Global Research Triangle, Whitefield Ashram Road (SH35), A-3, Einstein Building, Bidarahalli Hobli, Bangalore 560067, IN
Codes & StandardsTesting & CertificationEnergy Efficiency VerificationTraining & Education ProgramsPersonnel CertificationStandards DevelopmentMarks & LabelsCybersecurityThird-Party VerificationCertification for North America