Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Systems Analyst within PNC's Lending Technology, Credit Card Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, Strongsville, OH, Birmingham, AL or Dallas, TX.

Our team provides exceptional customer service to our corporate credit card business partners, to help them manage and automate their day-to-day Credit Card Operational duties as well as new Credit Card Product development for Consumer and Small Business Credit Cards. We also provide Credit Card data to our online and mobile banking applications in order to provide our customers with an exceptional experience.

The core team does backend development for our credit card systems. We provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc. We create batch jobs and APIs that process the credit card data from our vendor Fiserv and make it available to any downstream system that requires credit card data. Downstream systems generally pick up batch data from our Enterprise Data Warehouse, or real-time data from Kafka. We also have APIs that read from and send data directly to our vendor Fiserv.

We are seeking an experienced Business Systems Analyst Lead to serve as a strategic liaison between Business and Technology teams. This role is responsible for leading business analysis efforts, defining and documenting complex business and data requirements, driving Agile best practices, and supporting the successful delivery of technology solutions within a fast-paced financial services environment.

The ideal candidate will possess strong analytical capabilities, deep financial services experience, advanced data analysis skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This individual will play a key leadership role in requirement management, Agile delivery, release planning, and process improvement initiatives.

Key Responsibilities
Business Analysis & Requirements Management
• Lead business analysis activities for large-scale, cross-functional initiatives and technology programs.
• Elicit, analyze, document, and validate complex business, functional, data, and technical requirements.
• Perform impact analysis, gap analysis, process analysis, and data analysis to support strategic business decisions.
• Create and maintain business requirements documents, user stories, process flows, use cases, and functional specifications.
• Work closely with business stakeholders to understand objectives and translate them into actionable technology solutions.
• Analyze existing systems, processes, and workflows and recommend improvements to increase efficiency and effectiveness.

Stakeholder Management & Leadership
• Serve as the primary liaison between business units and IT teams, ensuring alignment of priorities and successful project delivery.
• Facilitate discussions between technical and non-technical stakeholders, helping bridge communication gaps and drive consensus.
• Influence decision-making through data-driven recommendations and business insights.
• Lead by example in fostering a collaborative, inclusive, and high-performing team environment.
• Mentor and guide junior Business Analysts while promoting knowledge sharing and continuous learning.

Agile Delivery & SAFe Practices
• Actively participate in Agile ceremonies including PI Planning, Sprint Planning, Backlog Refinement, Reviews, and Retrospectives.
• Continuously refine Agile practices and methodologies to improve stakeholder engagement and requirement elicitation processes.
• Collaborate with Product Owners, Scrum Masters, Architects, and Development teams to prioritize and manage business requirements.
• Support organizations operating within the SAFe Agile framework and contribute to Agile maturity initiatives.

Data & Technical Analysis
• Perform data analysis using SQL and other analytical tools to support business and operational decisions.
• Analyze data within Oracle and other database platforms to identify trends, issues, and opportunities.
• Define and document requirements for APIs, microservices, and system integrations.
• Partner with development teams to ensure technical solutions meet business objectives.

Release & Project Management Support
• Participate in release management planning, coordination, and execution activities.
• Ensure requirements and deliverables are properly aligned with release schedules and business priorities.
• Monitor application performance, user experience, and stakeholder feedback to identify areas for continuous improvement.
• Support implementation activities, testing efforts, and production deployments as required.

Process Improvement & Consulting
• Provide senior-level consulting services to business and technology teams on process improvement initiatives.
• Evaluate systems, tools, and technology solutions to ensure they are cost-effective and aligned with business goals.
• Recommend improvements to business processes, operating models, and technology solutions that drive measurable business value.


Required Qualifications
• Bachelor's degree in Business, Computer Science, Information Systems, Finance, or a related field.
• Minimum 5+ years of experience as a Business Analyst Lead, Senior Business Analyst, or Business Systems Analyst.
• Strong experience within the financial services industry.
• Proven experience gathering, analyzing, and documenting complex business and technical requirements.
• Intermediate to advanced SQL skills with experience performing data analysis in Oracle and other database platforms.
• Experience in understanding APIs, REST services and API testing tools like Postman etc.
• Experience working with Agile methodologies and Agile management tools such as Jira.
• Strong understanding of Software Development Life Cycle (SDLC) and Agile delivery practices.
• Excellent written, verbal, and presentation communication skills.
• Experience working directly with business partners, technical teams, and senior leadership.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

API Development, Application Development, Atlassian Confluence, Atlassian JIRA, Business Management, Customer Solutions, Design, GitHub, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $52,500.00 – $127,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/25/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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