FBO Operations Manager

Location: Singapore

About the Role

Jet Aviation is seeking an experienced FBO Operations Manager to lead the day-to-day operations of our Singapore Fixed Base Operation (FBO). This role is responsible for ensuring safe, efficient, and seamless service delivery across Customer Service and Line & Ramp Operations while maintaining the highest standards of operational excellence, safety, and customer experience.

Reporting to the Director, FBO Asia, you will provide operational leadership, oversee frontline teams, and drive collaboration across functions to ensure consistent service delivery and operational readiness.

Key Responsibilities

• Lead the day-to-day operations of Jet Aviation's Singapore FBO, ensuring safe, efficient, and compliant operations.
• Manage and develop the Lead Customer Service and Lead Line & Ramp teams, fostering a high-performing and collaborative culture.
• Ensure operational readiness by overseeing manpower planning, shift coverage, resource allocation, and workforce optimisation.
• Serve as the primary point of contact for day-to-day operational decisions and first-level operational escalations.
• Drive operational excellence by monitoring safety performance, SOP compliance, operational incidents, investigations, and corrective actions.
• Champion a strong culture of safety, quality, customer service, and continuous improvement.
• Manage operational customer issues and service recovery, escalating significant matters where appropriate.
• Coordinate operational planning for peak periods, VIP movements, major events, static displays, and special missions.
• Build and maintain effective relationships with airport authorities, customers, vendors, suppliers, and operational partners.
• Monitor operational KPIs, service performance, and resource utilisation, implementing initiatives to improve operational efficiency.
• Manage operational expenditure within delegated authority while supporting effective budget utilisation.
• Collaborate closely with Training, Safety, Quality, Sales, Administration, and other support functions to ensure seamless operational delivery.
• Support recruitment, onboarding, employee development, and succession planning for operational teams.

About You

You are a proactive operational leader with a passion for aviation and a proven ability to lead high-performing teams in a fast-paced environment. You thrive under pressure, make sound operational decisions, and are committed to delivering exceptional customer service while maintaining the highest safety standards.

Requirements

• Minimum 5 years' progressive experience in aviation, airport operations, FBO, ground handling, or a similar operational environment.
• Demonstrated leadership experience managing operational teams or team leaders.
• Strong knowledge of aviation ground operations, operational safety, risk management, and customer service.
• Good understanding of Singapore aviation regulations, airport operational requirements, and industry standards.
• Experience in workforce planning, operational performance management, resource allocation, and stakeholder engagement.
• Excellent communication, problem-solving, and decision-making skills.
• Valid Singapore Class 3 Driving Licence, or the ability to meet operational driving requirements.

What We're Looking For

• Inspiring leadership and strong interpersonal skills.
• Customer-focused with an unwavering commitment to safety and operational excellence.
• Strong organisational, planning, and time management capabilities.
• A continuous improvement mindset with the ability to manage multiple priorities.
• Experience coaching and developing operational leaders and frontline teams.
• Calm, professional, and decisive under pressure.
• A strong alignment with Jet Aviation's core values of Trust, Honesty, Alignment, and Transparency.