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The Assistant Manager, Crew Development analyzes performance and engagement data to design targeted development interventions and coaching plans for cabin crew. They also collaborate with cross-functional teams to refine performance standards and build a robust leadership pipeline.
Candidates must hold a diploma or degree in a relevant field and possess strong analytical skills with experience in cabin crew training or operational performance management. Proven people leadership experience and the ability to engage stakeholders across various seniority levels are essential.
Consolidate performance, training and engagement data across the Training, Performance Standards, and Crew Performance & Engagement teams.
Identify trends, strengths, and competency gaps through analysis of performance check reports, training evaluations, and engagement data.
Translate data insights into clear, actionable recommendations for the Senior Manager and relevant teams.
Design targeted development interventions (coaching, stretch assignments, mentoring) based on identified performance and competency gaps.
Partner with the Training team to ensure interventions are practical and aligned with existing training pathways.
Monitor the effectiveness of development interventions and refine based on outcomes.
Work with Crew Performance & Engagement team on coaching and development plans for new Promotes on Individual Development Plan (IDP) and poor performing crew on Performance Improvement Program (PIP).
Partner with the Performance Standards Specialist team to review assessment criteria and ensure they reflect evolving operational and service expectations.
Champion the adoption of best practices and industry benchmarks in performance evaluation across the wider Crew Training, Performance and Engagement function.
Support root-cause analysis of recurring performance gaps and recommend systemic improvements (e.g. training content, assessment criteria, coaching approach) rather than one-off fixes.
Act as the connective link between the Training, Performance Standards, and Crew Performance & Engagement teams.
Build strong working relationships with each team to ensure data and priorities flow smoothly across functions.
Represent the crew development agenda in cross-functional discussions and planning.
5) Crew Development and Leadership Pipeline Readiness
Collaborate with the Performance Standards and Crew Performance & Engagement teams to identify high-potential cabin crew using performance data, behavioural observations, and competency indicators.
Propose readiness criteria and structured progression pathways for future leadership roles.
Support the evaluation of leadership readiness through structured, standards-based reviews.
Support recruitment activities and departmental/company events and initiatives.
Support other ad hoc duties as assigned by the Senior Manager.
Mandatory
Diploma or Degree in a relevant discipline (e.g., Training & Development, Education, HR, Business, Aviation or equivalent practical experience).
Strong analytical skills—able to interpret performance data, feedback trends, and evaluation results to drive decisions.
Experience in cabin crew training/standards, quality assurance, competency assessment, or operational performance management.
People leadership experience (directly leading a team or acting as a lead with coaching/oversight responsibilities).
Excellent communication skills with confidence to engage stakeholders across functions and seniority levels.
High integrity and discretion when handling sensitive performance information, with a strong commitment to fairness and confidentiality.
Strong planning and execution skills to deliver recurring cadences (monthly/quarterly/annual) with tight timelines.
Preferred
Background in airline cabin operations and familiarity with performance check frameworks, audit practices, or competency-based assessment.
Experience designing and implementing targeted learning interventions (training refreshers, coaching guides, process changes).
Exposure to regulatory/compliance environments and industry standards relevant to cabin crew operations.
Strong presentation skills and experience preparing leadership-ready reports with actionable insights.
Experience supporting leadership pipeline initiatives (talent identification, readiness reviews, development pathways).
Make Each Journey Better!
Scoot is the low-cost subsidiary of Singapore Airlines (SIA). Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand for a new chapter of growth. Scoot was the world's first low-cost carrier to attain the highest ratings at both the APEX Health Safety Audit powered by SimpliFlying and Skytrax COVID-19 Airline Safety Rating Audit. In 2022, Scoot was awarded IATA membership for meeting global industry standards for airline operational safety. Our people have big smiles and even bigger personalities. We are defined by our unique Scootitude – a daring attitude to be positive, uncompromising on safety and efficiency, spreading fun and humanity wherever we fly. Come Make Each Journey Better with our yellow family. Check out the roles available here: https://careers.flyscoot.com/
Offices: Scoot Pte Ltd, Singapore, 819663, SG
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