Calgary, Alberta, Canada · Hybrid
Job ID: 10262 Employment Type: New Role Work Environment: We offer a hybrid work environment. Executives are required to work in-office 3 days per week (all locations except Winnipeg) and 5 days per week in Winnipeg. You…
Skills: Operations management, Customer experience, Digital service, Insurance operations, Strategic planning
Montreal, Quebec, Canada · Hybrid
$88k–$134k/yr
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Risk advisory, Internal audit, Project management, Business development, Compliance assessment
Calgary, Alberta, Canada · Hybrid
Numéro d’emploi : 10262 Type d’emploi : nouveau poste Environnement de travail : Nous offrons un environnement de travail hybride. Les cadres sont tenus de travailler au bureau 3 jours par semaine (dans tous les sites sa…
Skills: Strategic leadership, Operational transformation, Member experience design, Digital distribution, AI-assisted service
Toronto, Ontario, Canada · Hybrid
$73k–$107k/yr
Job Description Quiconque pose sa candidature doit avoir l’autorisation de travailler au Canada. Vous travaillerez selon un horaire hybride dans le cadre de la formule de travail dynamique de Fidelity. Le bilinguisme (fr…
Skills: Relationship management, Mutual funds, Financial services, Customer service, Conflict resolution
Toronto, Ontario, Canada · Hybrid
$73k–$107k/yr
Job Description Quiconque pose sa candidature doit avoir l’autorisation de travailler au Canada. Vous travaillerez selon un horaire hybride dans le cadre de la formule de travail dynamique de Fidelity. Le bilinguisme (fr…
Skills: Relationship management, Mutual funds, Financial services, Customer service, Conflict resolution
Lévis, Quebec, Canada · Hybrid
The GEN AI Hub’s goal is to accelerate Desjardins General Insurance Group (DGIG)’s adoption of emerging generative AI technologies by acting as a centre of innovation, expertise and governance in compliance with Desjardi…
Skills: Generative AI, Prompt engineering, AI agents, Change management, Agile practices
Brossard, Quebec, Canada · Hybrid
Vivez votre PASSION chez HUB International À travers notre réseau de plus de 650 bureaux en Amérique du Nord, HUB International vous offre un environnement de travail compétitif, stimulant et convivial qui positionne str…
Skills: Commercial insurance, Client service, Policy management, Risk management, Insurance renewals
Montreal, Quebec, Canada · Hybrid
Trace la courbe de ta carrière dans l'équipe finances Notre équipe veille à la production de l’information financière permettant d’évaluer et de suivre la performance de l’organisation, comme des mesures de retombées éco…
Skills: Financial analysis, Financial modeling, Performance measurement, Strategic planning, Capital management
Montreal, Quebec, Canada · On-site
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $0 - $0 CAD This role is eligible for commission based earnings. TD is committed to providing fair and equitable compensation o…
Skills: Estate planning, Life insurance, Wealth transfer strategies, Taxation, Business succession
Montreal, Quebec, Canada · Hybrid
6-Month Consulting Engagement Maya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on Maya’s experience and expertise to ac…
Skills: UI/UX Design, Wireframing, Prototyping, Interaction Design, Information Architecture
Montreal, Quebec, Canada · On-site
Description de l'entreprise Qui sommes-nous ? Scalian est un groupe international de conseil en ingénierie et en transformation numérique comptant plus de 6000 spécialistes répartis dans 12 pays et bénéficiant de plus de…
Skills: Business development, Account management, Recruitment, Technical recruiting, Engineering consulting
Montreal, Quebec, Canada · On-site
Le préposé du jour est responsable de l’entretien des cuisines corporatives, du soutien aux services de restauration pour les réunions et les événements, ainsi que du maintien des…
Skills: Catering support, Kitchen maintenance, Inventory management, Event setup, Hospitality
Montreal, Quebec, Canada · Remote Solely
Company Description As of January 2026, Averna and Spherea joined forces to form the Spherea Group. A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manuf…
Skills: SQL, Python, R, Data analysis, Statistical analysis
Montreal, Quebec, Canada · Hybrid
Chez Allucent™, nous nous engageons à aider les petites et moyennes entreprises biopharmaceutiques à naviguer efficacement dans l’univers complexe des essais cliniques afin d’offrir des traitements qui changent la vie au…
Skills: Oncology, Clinical trials, Medical monitoring, Protocol interpretation, Safety data review
Toronto, Ontario, Canada · Hybrid
$70k–$90k/yr
Why Keyrus, Why Now! Keyrus is an international group of 2,800 consultants and experts across 29 countries, built on a single conviction: AI does not transform businesses. Architected intelligence does. For more than 30 …
Skills: Business analysis, BI reporting, Data analysis, Automation, AI use-case assessment
Montreal, Quebec, Canada · On-site
( English to follow) À propos de LIDD LIDD est une firme d’experts-conseils de premier plan en matière de chaîne d’approvisionnement. Nous offrons nos services partout en Amérique du Nord ainsi qu’en Asie. Nous concevons…
Skills: WMS, Java, SQL, Warehouse management systems, System implementation
Montreal, Quebec, Canada · Hybrid
Description de l'entreprise Chez Artelia Canada, nous croyons que chaque projet est une opportunité unique de créer des solutions pour une vie positive. C’est ce qui nous anime chaque jour : imaginer, concevoir et réalis…
Skills: Pre-sales engineering, Telecommunications, Business development, Technical proposal writing, Tender response
Montreal, Quebec, Canada · Hybrid
Description de l'entreprise Chez Artelia Canada, nous croyons que chaque projet est une opportunité unique de créer des solutions pour une vie positive. C’est ce qui nous anime chaque jour : imaginer, concevoir et réalis…
Skills: Pre-sales Engineering, Telecom Solutions Design, Business Development, Technical Proposal Writing, RFP Response
Montreal, Quebec, Canada · Hybrid
Description de l'entreprise Chez UAP, nous sommes au volant de l'avenir de l'industrie des pièces automobiles et pièces de véhicules lourds grâce à un service inégalé et à des solutions novatrices. Notre équipe passionné…
Skills: Data Analysis, Business Intelligence, Power BI, SQL, Google BigQuery
Montreal, Quebec, Canada · Hybrid
Suivez votre étoile! Norda Stelo signifie étoile du Nord, là où les possibilités sont infinies en termes d’innovation, de développement et d’engagement. Notre vision est collective et notre ADN sérieusement humain L’équi…
Skills: Materials engineering, Metallurgy, Failure analysis, Fractography, Corrosion
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The VP will design, build, and scale the member experience and operating capabilities for Wawanesa’s Direct-to-Member business. This role involves establishing service models, governance, and cross-functional workflows to ensure a seamless digital-first insurance journey.
Candidates must have 15+ years of leadership experience in operations, customer experience, or insurance transformation. A strong background in designing and scaling operating models within regulated environments is essential.
Job ID: 10262
Employment Type: New Role
Work Environment: We offer a hybrid work environment. Executives are required to work in-office 3 days per week (all locations except Winnipeg) and 5 days per week in Winnipeg. You may work from any of the following locations: Calgary, AB; Winnipeg, MB; Wawanesa, MB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC.
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.
About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
The Vice President, Direct Venture Experience & Operations designs, builds and scales the member experience and operating capabilities required to launch and grow Wawanesa’s Direct-to-Member (D2M) business. The role owns the model for a simple, intuitive, AI-first journey across quote, bind, onboarding, service, retention and future claims interactions. As a senior venture leader, the VP translates strategy into execution by establishing the service model, decision rights, routines and cross-functional ways of working for a high-growth digital insurance business. The VP will help to define what is delivered by enterprise functions, and how capabilities mature from test-and-learn through launch, scale and steady state, with focus on member experience, service operations, AI-assisted service, partner management, fraud, training, underwriting and claims integration, and lifecycle performance.
#LI-AF1 #LI-Hybrid
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
We are one of Canada’s largest mutual insurers, serving our members since 1896
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners. Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs. Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue. We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com See our current career opportunities at wawanesa.com/jobs
Offices: Executive Office, 236 Carlton St, Winnipeg, Manitoba, Mantioba R3C 1P5, CA · 8585 Boulevard Décarie, Mont-Royal, Quebec H4P 2J4, CA
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