iA Financial Group (Industrial Alliance)Montreal, Quebec, Canada · Hybrid
Job Description IT Advisor, Contact Centers - Genesys Build the future with us Are you passionate about digital transformation and eager to contribute to the evolution of contact centers in an organization where innovati…
Skills: Genesys, Contact center management, Strategic planning, Stakeholder management, Business analysis
Lévis, Quebec, Canada · Hybrid
As a senior security advisor, you help develop and optimize security measures to align with corporate objectives by planning, implementing and overseeing best practices to strengthen Desjardins's security posture. You he…
Skills: Security strategy, Risk management, Governance, Data protection, Information security
iA Financial Group (Industrial Alliance)Montreal, Quebec, Canada · Hybrid
Job Description Build the Future with Us Are you passionate about digital transformation and excited about contributing to an organization whose purpose is to help clients feel confident and secure about their future? As…
Skills: Business analysis, Requirements gathering, Process mapping, Automation, Artificial intelligence
Winnipeg, Manitoba, Canada · Hybrid
$76k–$126k/yr
employé permanent à temps plein - Le conseiller principal, Relations avec les employés ou la conseillère principale, Relations avec les employés met au service des employés et des leaders ses connaissances et ses compéte…
Skills: Employee relations, Conflict management, Investigative skills, Labor law, Employment law
Montreal, Quebec, Canada · On-site
SYSTRA Canada fait partie du groupe SYSTRA, un groupe international de consultation et d'ingénierie, un chef de file mondial dans la conception d'infrastructures de transport. SYSTRA Canada est une firme d'ingénierie et …
Skills: Human resources management, Strategic planning, Performance management, Labor relations, Change management
Montreal, Quebec, Canada · Remote OK
Chez Fresche Solutions, nous offrons un excellent équilibre entre vie professionnelle et vie personnelle grâce à des horaires flexibles. Vous pouvez travailler de n’importe où en Amérique du Nord… depuis votre domicile o…
Skills: Financial planning and analysis, Financial modeling, Budgeting, Data analysis, Microsoft Excel
IVCMontreal, Quebec, Canada · On-site
Votre Rôle Le titulaire de ce poste aura un mandat stratégique de redressement et d'optimisation de notre ERP. Relevant directement du Président et bénéficiant d’un appui exécutif total, vous aurez l'autorité nécessaire …
Skills: ERP Optimization, Genius ERP, Manufacturing Processes, Engineer-to-Order, Make-to-Order
Montreal, Quebec, Canada · Hybrid
$85k–$135k/yr
A career in our Risk Modelling Services (RMS) team as a Life Actuary, will provide you with the opportunity to contribute risk modeling and insurance advice and consulting services to clients across all sectors. You’ll p…
Skills: Actuarial science, Life insurance, Risk modeling, IFRS 17, Financial modeling
Montreal, Quebec, Canada · On-site
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: US Corporate Tax, Partnership tax, Cross-border tax, Tax research, Technical analysis
Montreal, Quebec, Canada · Hybrid
This role isn't for you if: ❌You would be satisfied running an excellent HR function. ❌Your best work happens in a functional lane. ❌You would rather protect people from this change than prepare them for it. ❌You think s…
Skills: Strategic Leadership, Change Management, HR Compliance, Talent Acquisition, Systems Thinking
Montreal, Quebec, Canada · Hybrid
Tu aimes comprendre ce qui fonctionne, repérer les tendances dans les données et transformer l’information en actions concrètes? Tu es reconnu(e) pour ta rigueur, ton esprit analytique et ton souci du détail? Ce …
Skills: Data analysis, HR project management, Talent development, Workday, Excel
Montreal, Quebec, Canada · On-site
Requisition ID: 270341 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you’ll be doing… Our Advisors are customer-centric and able to connect wit…
Skills: Business development, Relationship management, Financial statement analysis, Risk management, Small business market knowledge
Lévis, Quebec, Canada · Remote Solely
Do technical challenges keep you awake at night? Do you want to constantly learn, analyze, understand things and leverage your experience, knowledge and expertise? Our Red Team needs an operator to perform adversary simu…
Skills: Offensive security, Defensive security, Threat analysis, Risk mitigation, Cybersecurity strategy
Toronto, Ontario, Canada · Hybrid
$63k–$105k/yr
Reporting to the Director of Business Intelligence, the Consultant will be responsible for supporting the data, CRM, reporting, and operational processes that enable Canadian Retail Wealth sales teams to execute effectiv…
Skills: Business intelligence, Sales enablement, CRM operations, Data analysis, Reporting
SyntaxMontreal, Quebec, Canada · Remote OK
$120k–$135k/yr
Fournisseur de services infonuagiques gérés pour les applications d’entreprise essentielles, Syntax offre des solutions technologiques complètes aux entreprises de toutes tailles depuis 1972. Elle possède indiscutablemen…
Skills: SAP SD, SAP S/4HANA, Public Cloud, FI CO, COPA
Drummondville, Quebec, Canada · Hybrid
Une carrière accessible et valorisante Vous êtes en quête de nouveauté? Promutuel Assurance vous offre d’évoluer au cœur d’un milieu de travail tourné vers l’humain, où règne un esprit d’équipe hors du commun. Voici l’oc…
Skills: Actuarial science, Financial health examination, Reinsurance, Risk management, Data analysis
Montreal, Quebec, Canada · Hybrid
Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As a Senior Program Manager, you will lead the execution of key…
Skills: Program management, Performance marketing, Strategic planning, Cross-functional leadership, Stakeholder management
Montreal, Quebec, Canada · On-site
$129k–$179k/yr
A career within PwC Private's High Net Worth (HNW) practice offers the opportunity to advise some of Canada's most iconic families and individuals on the full spectrum of Canada–U.S. cross-border tax matters. Our HNW Cro…
Skills: Cross-border tax planning, High-net-worth tax, CFC analysis, PFIC analysis, Estate tax planning
Montreal, Quebec, Canada · Hybrid
$85k–$135k/yr
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, imp…
Skills: SAP EAM, SAP ECC, S/4HANA, Asset management, Maintenance business processes
Winnipeg, Manitoba, Canada · Hybrid
$76k–$126k/yr
Permanent Full Time - The Senior Employee Relations Advisor will provide expertise and advice for employees and leaders in relation to high-profile or highly complex employment issues and matters, in alignment with the v…
Skills: Employee relations, Employment law, Conflict management, Investigations, Performance management
iA Financial Group (Industrial Alliance)
Montreal, Quebec, Canada • Hybrid
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The IT Advisor will act as a strategic partner to align contact center business needs with technological capabilities, specifically focusing on the Genesys platform. Responsibilities include supporting strategic planning, managing vendor relationships, and guiding internal teams through project delivery and platform optimization.
Candidates must have at least 5 years of experience in an advisory role with strong knowledge of Genesys or similar contact center technologies. Proficiency in both English and French is required to effectively collaborate with stakeholders and manage complex technological roadmaps.
Are you passionate about digital transformation and eager to contribute to the evolution of contact centers in an organization where innovation, collaboration, and customer experience are top priorities?
As an IT Advisor, Contact Centers, you will play a key role as a strategic partner to business lines and IT teams, helping to understand the ambitions, challenges, and roadmaps of iA's contact centers. You will support internal partners in defining their needs, identifying obstacles, recommending appropriate solutions, and promoting the platform's capabilities, particularly Genesys.
As an IT Advisor, you will be at the heart of our mission. Your main responsibilities will include:
We are looking for someone who:
Advance your career within an organization where your expertise, influential leadership, and ability to build strategic partnerships will directly contribute to shaping the contact centers of tomorrow.
Still hesitating to apply? At iA, we believe in the potential and value of diverse backgrounds and experiences. If this role interests you, we encourage you to submit your application. We'd love to get to know you!
iA Financial Group
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).
Offices: 1080 Grande Allée ouest, PO Box 1907, Station Terminus, Québec, Québec G1K 7M3, CA · 522 University Avenue, Suite 400, Toronto, ON M5G 1Y7, CA · 988 W Broadway, Vancouver, British Columbia V5Z 1K7, CA · 2200 Avenue McGill Collège, Montreal, Quebec H3A 3P8, CA
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