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Part-time
bachelor degree
Posted 2d ago
Apply by Sep 24
~28 hrs/week
Responsibilities
Oversee daily admissions and ticketing operations while supervising Museum Experience Associates to ensure a high-quality visitor experience. Act as the site-wide Manager on Duty and collaborate with other teams to drive membership growth and engagement.
Requirements
Requires at least one year of supervisory experience and proficiency with Point of Sale (POS) systems. A bachelor's degree is preferred, along with a valid driver's license and the ability to work a flexible schedule including weekends and holidays.
Full job description
Visitor Services Supervisor
The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience. They will assist with supervision of Museum Experience Associates, liaise with staff and management, and collaborate with Learning and Membership teams to drive engagement, repeat visits, and membership growth. This role will report to the Manager of Visitor Services.
Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends. Reports to: Visitor Services Manager Status: Part-time, Non-exempt Salary: $17.71/hr. Responsibilities:
Supervisory Responsibilities (60%):
Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
Schedule the Museum Experience Associates and distribute schedules in a timely manner.
Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
Be adept and flexible in assisting with site-wide operations and department needs.
Ticketing and Visitor Services Responsibilities (20%):
Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
Maintain coverage for call-offs and/or breaks as needed.
Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
Administrative Responsibilities (20%):
Acting as teamleader, assist the membership department with creating strategicopportunitiesfor membership growth/sales onthefront‐line
Provide frontline staff with all pertinent documents needed for the week
Other duties as assigned by Visitor Services Manager
Qualifications:
Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
Availability to work evening and weekend events is required.
Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
Bachelor’s degree preferred, but supplemental additional experience will be considered.
The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people.
Must have demonstrable experience in managing projects equally well independently, and as part of a team.
Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
Must possess strong oral and written communication skills.
The ability to communicate effectively with a wide variety of audiences is essential.
Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
Must have a valid driver’s license.
Clearance of a background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.
Located on the Pittsburgh estate of late-19th-century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.
Offices: 7227 Reynolds St, Pittsburgh, Pennsylvania, US
How many Art & Design jobs are open in Pittsburgh, PA right now?
There are currently 46 open art & design positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Art & Design roles in Pittsburgh, PA?
Companies currently hiring include LGA Partners, Mattress Factory, Carnegie Mellon University - School of Computer Science - Language Technologies Institute, CivicScience, Michaels Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Art & Design jobs in Pittsburgh, PA?
Yes — 11 of the 46 open art & design positions offer remote or hybrid work (6 remote, 5 hybrid).
How do I apply for Art & Design jobs in Pittsburgh, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.