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Customer Service Worker-Usher/Backstage (Continuous)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$16/hr–$25/hr
Temporary, Part-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Customer Service Worker provides support for events at campus theaters, including ticket scanning, program distribution, and assisting patrons with seating. They also enforce theater policies regarding personal items, food, and recording devices to ensure a smooth event experience.
Requirements
Candidates should possess excellent customer service and communication skills, with the ability to work effectively in a fast-paced environment. Preferred qualifications include CPR, AED, First Aid, and TIPS certifications, as well as previous experience in catering or food service.
Full job description
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.
Major Duties
Under the general supervision of the House Manager, the Customer Service Worker (CSW) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall.
Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.
Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.
Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
Catering or food service experience is a plus.
Knowledge, Skills, & Abilities
Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.
Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
Pay, Benefits, & Work Schedule
Classification: 0101 / Helper/Aid / 0
The anticipated HIRING RATE is $16.90 per hour. The salary range for this classification is: $16.90 - $25.36 per hour.
HOURS: Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
This is a Temporary position; end date to be determined.
General Information
Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through July 30, 2027 or until an adequate number of applications have been received.
This position is sensitive as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.
The University Corporation (TUC), a non-profit California corporation, functions as a self-supporting auxiliary organization of California State University, Northridge (CSUN). Established in 1958, TUC operates for the sole benefit of CSUN. The purpose of TUC is to support the educational mission of CSUN by providing certain commercial services and administrative functions.
TUC’s main operations include campus dining, post-award administration of CSUN’s grants and contracts, real estate investment and management (including newly acquired Reseda Annex) and the faculty/staff housing program, promoting and coordinating campus facilities use and filming, trademark licensing, financial management of endowments, agency funds and summer academic enrichment workshops, as well as, engagement in community outreach programs. TUC holds the contract for the CSUN Campus Store with Follett.
TUC is governed by a seventeen-member Board of Directors appointed by the university president and comprised of six students, six faculty members, two administrators, and three community representatives. The university president serves as Chair.
Mission Statement
The mission of The University Corporation is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research and creative endeavors of its students, faculty and staff; and to enhance the quality of campus life. By fostering learning and professional development, The University Corporation empowers its staff to be proactive and resourceful in order to achieve the highest standard of customer service to the University community.
Offices: 18111 Nordhoff Street, Northridge, California 91330, US
How many Art & Design jobs are open in Los Angeles, CA right now?
There are currently 675 open art & design positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Art & Design roles in Los Angeles, CA?
Companies currently hiring include Eminent Inc, Netflix, Getty, Meta, Academy of Motion Picture Arts and Sciences, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Art & Design jobs in Los Angeles, CA?
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