Pittsburgh, Pennsylvania, United States · Hybrid
$19/hr–$23/hr
CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ser…
Skills: Technical Troubleshooting, Customer Service, CRM Systems, Microsoft Office, Patient Support
Orlando, Florida, United States · Remote OK
CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ser…
Skills: Medical Equipment Sales, Cardiology, Customer Centric Selling, Integrity Selling, Account Management
Chelmsford, Massachusetts, United States · On-site
$28/hr–$34/hr
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: Analog Circuit Troubleshooting, Digital Circuit Troubleshooting, Technical Schematic Reading, Soldering, PTH Soldering
Deerfield, Wisconsin, United States · Hybrid
$25/hr–$33/hr
CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and relate…
Skills: Technical Support, Customer Service, Problem Solving, ITIL, Microsoft Operating Systems
Italy · Remote OK
$30k–$35k/yr
CMS Noi di ZOLL ci impegniamo con passione per migliorare gli esiti clinici dei pazienti e contribuire a salvare vite umane. Forniamo tecnologie innovative che fanno davvero la differenza nella vita delle persone. I nost…
Skills: Fluent English, Public Procurement Procedures, Office Suite, Excel, Word
Rolling Meadows, Illinois, United States · Hybrid
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwar…
Skills: Technical Training, Courseware Development, Troubleshooting, Preventative Maintenance, Clinical Engineering
Pawtucket, Rhode Island, United States · On-site
$20/hr–$22/hr
Acute Care Technology This is a 2nd Shift Opportunity At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's li…
Skills: Visual Inspection, Dimensional Measuring Tools, Blueprint Reading, Basic Math, Computer Skills
Pittsburgh, Pennsylvania, United States · Hybrid
$119k–$140k/yr
CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related serv…
Skills: Enterprise Application Integration, AWS Cloud Services, HL7, FHIR, API Strategy
Hartford, Connecticut, United States · Remote OK
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: Clinical Education, Product Implementation, Customer Support, Troubleshooting, Presentation Skills
Wilmington, Massachusetts, United States · On-site
$21/hr–$29/hr
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwar…
Skills: Inventory Management, Order Fulfillment, Shipping and Receiving, Kitting, Pallet Jack Operation
Wilmington, Massachusetts, United States · On-site
$21/hr–$29/hr
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwar…
Skills: Inventory Management, Order Fulfillment, Shipping and Receiving, Kitting, Warehouse Equipment Operation
Wilmington, Massachusetts, United States · On-site
$21/hr–$29/hr
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwar…
Skills: Inventory Management, Order Fulfillment, Shipping and Receiving, Kitting, Warehouse Equipment Operation
India · Hybrid
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: Lead Generation, Sales Prospecting, Product Demonstrations, RFP Coordination, Negotiation
India · Hybrid
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: Lead Generation, Prospecting, Product Demonstrations, Negotiation, Closing Deals
Broomfield, Colorado, United States · Remote OK
$18/hr–$26/hr
Acute Care TechnologyAs a Product Support Specialist II, you will handle more complex functional customer inquiries and provide advanced support for specific ZOLL SaaS products. You will manage issues with greater indepe…
Skills: Analytical Thinking, Problem-Solving, Communication Skills, SaaS Product Knowledge, Customer Service
Irvine, California, United States · On-site
$170k–$195k/yr
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: Program Management, New Product Development, Design Controls, Risk Management, Electrical Safety
Chelmsford, Massachusetts, United States · Hybrid
$107k–$130k/yr
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa…
Skills: C#, .Net Core, SQL, Automation Testing, Load Testing
Jackson, Mississippi, United States · Remote OK
CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ser…
Skills: Medical Equipment Sales, Cardiology, Customer Centric Selling, Integrity Selling, Account Management
Pawtucket, Rhode Island, United States · On-site
$20/hr–$25/hr
Acute Care Technology The Operations group is offering a Co-op opportunity, in which the student will report to Manufacturing Engineering Department and work cross functionally with various operations personnel on a vari…
Skills: SolidWorks, 3D CAD, Lean, 6Sigma, Microsoft Word
Springfield, New Jersey, United States · Remote OK
CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ser…
Skills: B2B Sales, Clinical Support, Account Management, Medical Device Sales, Clinical Data Presentation
Pittsburgh, Pennsylvania, United States • Hybrid
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Provide technical guidance and support to patients and medical professionals for cardiac management products via phone and email. Analyze system issues, document customer interactions, and collaborate with cross-functional teams to improve product performance.
Requires technical aptitude in troubleshooting complex systems and exceptional customer service skills for direct patient contact. An Associate's or Bachelor's degree is preferred, along with proficiency in Microsoft Office and CRM tools.
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job Summary
The Product Technical Support Specialist – Tier 1 plays a critical role in providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. This role will be essential in identifying and analyzing system and user problems and reporting accordingly.
Essential Functions
Required/Preferred Education and Experience
Knowledge, Skills and Abilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-KH1
The hourly pay rate for this position is:
$19.00 to $23.00Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
At ZOLL®, we’re passionate about improving patient outcomes and helping save lives. ZOLL provides innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Founded in 1980, ZOLL is named after Dr. Paul Zoll, whose pioneering work in cardiology and resuscitation earned him the nickname “The Father of Modern Cardiac Therapy.” Today, ZOLL is a global leader in acute critical care and related software and diagnostic tools.
Offices: 269 Mill Rd., Chelmsford, MA, 01824, US
At ZOLL®, we’re passionate about improving patient outcomes and helping save lives. ZOLL provides innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Founded in 1980, ZOLL is named after Dr. Paul Zoll, whose pioneering work in cardiology and resuscitation earned him the nickname “The Father of Modern Cardiac Therapy.” Today, ZOLL is a global leader in acute critical care and related software and diagnostic tools.
Offices: 269 Mill Rd., Chelmsford, MA, 01824, US
