Washington, District of Columbia, United States · On-site
$95k–$100k/yr
Senior
. Position: Director of Membership Operations Salary: $95,000.00 - $100,000.00 Help Build Communities Where Everyone Can Achieve, Belong, and Thrive The YMCA of Metropolitan Washington is more than a fitness center. It's…
Skills: Membership strategy, Sales acquisition, Member retention, Operational excellence, Staff development
Washington, District of Columbia, United States · On-site
$18/hr–$21/hr
Entry level
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Childcare, Supervision, Lesson planning, Behavior management, Communication
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. Position: …
. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social r…
Skills: Zumba instruction, Group fitness instruction, Member engagement, Class atmosphere management, Safety compliance
YMCA KIPP DC Senior Group Leader - School Age Child Care
Washington, District of Columbia, United States · On-site
$18/hr–$23/hr
Mid level
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Child supervision, Lesson planning, Classroom management, Mentoring, Communication
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. Position: …
YMCA After School Program Leader-Vansville Elementary
Beltsville, Maryland, United States · On-site
$16/hr–$17/hr
Entry level
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Child care, Lesson planning, Classroom management, Safety procedures, Communication
YMCA High Bridge Elementary After School Program Leader
Bowie, Maryland, United States · On-site
$16/hr–$17/hr
Entry level
he YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social resp…
. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social r…
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Fitness instruction, Equipment orientation, Personal training, Group exercise, Fitness evaluation
... The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social…
Skills: Lifeguarding, CPR, AED, First aid, Water safety
Washington, District of Columbia, United States · On-site
Entry level
. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social r…
. The YMCA of Metropolitan Washington is one of the largest charities in the Metropolitan DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living,…
Skills: Commercial driving, Vehicle inspection, Passenger management, Safety compliance, First aid
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Personal training, Fitness assessment, Strength equipment knowledge, Client base building, Safety compliance
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Pool operation, Water chemistry monitoring, Lifeguarding, CPR, First aid
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Group exercise instruction, Barre, Cycling, Les Mills, Fitness instruction
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Program management, Staff supervision, Lesson planning, Child safety, Communication
Program Development - Power Scholar P/T Group Leader
Washington, District of Columbia, United States · On-site
Entry level
. The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social r…
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social res…
Skills: Group exercise instruction, Yoga, Zumba, Barre, Cycling
Washington, District of Columbia, United States · On-site
$17/hr–$18/hr
Entry level
. Group Leader – School Age Programs Location: YMCA at Calomiris Compensation: $17.50 - $18.00 per hour Schedule: Part-Time | Mornings/Evening Hours | School Year The YMCA of Metropolitan Washington, one of the lar…
Skills: Child development, Lesson planning, Classroom management, Safety procedures, Communication
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$95k–$100k/yr
Full-time
bachelor degree, postgraduate degree
Medical insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Professional development opportunities
Posted 8d ago
~40 hrs/week
Responsibilities
The Director of Membership Operations leads association-wide strategies to drive membership growth, engagement, and operational consistency across multiple branches. They are responsible for coaching membership teams, improving member satisfaction, and utilizing data to achieve performance goals.
Requirements
Candidates must possess a Bachelor's degree and at least five to seven years of progressive leadership experience in customer-focused or membership-based industries. Strong skills in staff development, financial management, and strategic planning are required to succeed in this role.
Full job description
.
Position: Director of Membership Operations Salary: $95,000.00 - $100,000.00
Help Build Communities Where Everyone Can Achieve, Belong, and Thrive
The YMCA of Metropolitan Washington is more than a fitness center. It's a place where people improve their health, build meaningful connections, and strengthen their communities. We are seeking a strategic and collaborative leader to lead Association-wide membership growth, engagement, and operational excellence. Working closely with branch and Association leaders, you'll develop high-performing membership teams, strengthen best practices, and help create welcoming environments where more people can connect and belong.
If you're passionate about developing people, driving results, and strengthening communities through exceptional leadership, we invite you to join our team.
What you will do at the Y:
Grow Membership and Community Impact
Lead Association-wide membership growth strategies.
Strengthen lead generation, member conversion, referrals, corporate memberships, and community partnerships.
Partner with Marketing to expand awareness and engagement throughout our communities.
Create Exceptional Member Experiences
Improve onboarding, engagement, and long-term member retention.
Support initiatives that help members connect, build relationships, and fully experience the Y.
Increase member satisfaction and Net Promoter Score across all branches.
Develop Great Leaders
Coach and support Membership Directors across the Association.
Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development.
Build a culture of accountability, collaboration, and continuous improvement.
Drive Operational Excellence
Partner with leaders across the association to improve systems, reporting, staffing, and operational consistency.
Use data and performance metrics to identify opportunities and improve results.
Five or more years of progressive leadership experience leading customer-focused teams (experience may come from the YMCA, hospitality, healthcare, recreation, membership organizations, nonprofit leadership, fitness, or other service-focused industries)
Experience managing multiple locations, departments, or business units preferred.
Success developing people and building high-performing teams.
Demonstrated ability to grow engagement, improve customer experience, or increase revenue.
Strong communication, project management, and relationship-building skills.
Passion for strengthening communities and helping people thrive.
Commitment to the YMCA mission and values.
Why You'll Love Working at the Y:
This is an opportunity to shape the member experience for one of the nation's leading YMCA associations. You'll collaborate with talented leaders, coach teams across multiple locations, and help thousands of people find healthier lives, stronger relationships, and a greater sense of belonging.
Competitive salary of $95,000–$100,000
Comprehensive medical, dental, and vision insurance
10% YMCA retirement contribution
Generous paid time off and holidays
Professional development and leadership opportunities
Complimentary YMCA family membership
The opportunity to make a lasting difference in the lives of our members and communities
If you're energized by developing people, creating exceptional experiences, and helping communities thrive, we'd love to hear from you. Join us and help shape the future of membership at the YMCA of Metropolitan Washington.
The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
OUR IMPACT
The YMCA is one of the largest social service agencies serving Washington D.C., suburban Maryland and northern Virginia. Every year, we provide opportunities in wellness, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers.
Our utmost goal is to make the Y and all we offer accessible and available to the entire community. With the help of our generous donors, community partners and members, we were able to provide $2,662,507 in scholarships and subsidies to more than 12,400 children, adults and families in 2014.
Over 3,140 volunteers gave 161,572 hours of their time and talent in 2014 to help the YMCA fulfill its mission. From dedicated board members to talented program volunteers, these caring friends and neighbors help the YMCA serve more individuals and impact more communities every year.
With a mission to build a healthy spirit, mind and body for all, our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
Offices: 1112 16th Street, NW, Suite 720, Washington, District of Columbia 20036, US
Youth DevelopmentHealthy Livingand Social ResponsibilityCommunitiesAssociation
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive.
OUR IMPACT
The YMCA is one of the largest social service agencies serving Washington D.C., suburban Maryland and northern Virginia. Every year, we provide opportunities in wellness, aquatics, youth sports, summer camp, child care, and more for over 250,000 people through our 17 branches and program centers.
Our utmost goal is to make the Y and all we offer accessible and available to the entire community. With the help of our generous donors, community partners and members, we were able to provide $2,662,507 in scholarships and subsidies to more than 12,400 children, adults and families in 2014.
Over 3,140 volunteers gave 161,572 hours of their time and talent in 2014 to help the YMCA fulfill its mission. From dedicated board members to talented program volunteers, these caring friends and neighbors help the YMCA serve more individuals and impact more communities every year.
With a mission to build a healthy spirit, mind and body for all, our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.
Offices: 1112 16th Street, NW, Suite 720, Washington, District of Columbia 20036, US
Youth DevelopmentHealthy Livingand Social ResponsibilityCommunitiesAssociation