City of Cape Town, Western Cape, South Africa · On-site
MAIN PURPOSE To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from cus…
Skills: Credit Limit Increase Processing, Customer Service, Compliance, Inbound Contact Centre, Outbound Contact Centre
Cape Town, Western Cape, South Africa · On-site
Join our team at Woolworths Financial Services and play a key role in driving our business forward. We are looking for a passionate and results-oriented Junior Financial Product Consultant to join us in-store. About the …
Skills: Sales, Customer Engagement, Relationship Building, Pipeline Management, Financial Product Sales
Stellenbosch Local Municipality, Western Cape, South Africa · On-site
MAIN PURPOSE: To optimise the selling of Financial Services products to customers through the store channel by integrating with the store staff, supporting their selling activities and optimizing store and customer relat…
Skills: Sales, Relationship Management, Financial Services, Portfolio Performance Reporting, Customer Service
City of Cape Town, Western Cape, South Africa • On-site
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The role focuses on processing credit limit increase requests and providing customer service via telephony channels. The agent is responsible for maintaining quality standards and obtaining necessary documentation to book accounts.
Candidates must have a Matric/Grade 12 qualification and 1-2 years of experience in a contact centre environment. Experience in new business, sales, and credit limit increase processes is required.
To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from customer themselves) to book the account.
· Processing of credit limit increase requests
· Customer Service
· Compliance
· Maintaining business Quality Standards
KEY COMPETENCIES
· Knowledge of the processes, rules, tools and systems adopted, implemented and monitored by WFS
· Call Centre Task and Processing Requirements
· Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies
· Product Knowledge (WFS and Absa Specific)
· Computer Literacy
· Data Checking
· NCA-A Process knowledge
· Matric / Grade 12
· 1-2 years’ experience in a Contact Centre environment ( both Inbound & Outbound)
· Minimum 1 year experience in New Business and Sales
· Knowledge of CLI or CLI processes
· Preferably tri skilled, Credit Card, Loans, Scorecard
Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.
If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.
A joint venture between the Absa Group and Woolworths, Woolworths Financial Services provides more than just financial products and services, we enable and enhance our customers’ lifestyles, for life. In every aspect of our business, our goal is to provide the quality, service, and innovation our customers have come to expect from us, and to do it with integrity and care. Every day, our people dedicate their focus to bringing our values to life and making the difference in the lives of our customers. We value our customers and our people alike. Our people are so much more than employees, and caring for them is good for our business. That is why we have chosen a hybrid work model of remote and in-office working, where our employees mostly work from home, with dedicated times and events to get together in the office. The world of Woolworths Financial Services is nothing short of exciting and dynamic, with challenges that inspire personal and professional growth. It offers opportunities and tremendous scope for growth at all levels, from graduates just starting their career to seasoned industry professionals. We wholeheartedly embrace diversity and actively seek out candidates from different cultures, backgrounds, and areas of experience. If you are a passionate, results-driven person; who shares our deep affinity for the Woolworths brand and what it represents; and cares about the future of our country, you could be a good fit for our team. Look out for opportunities to apply and join us to be part of something bigger. Become the heart and mind of a brand that is synonymous with trust, quality, and a commitment to making a difference. We believe it is our duty to leave our community, country, and world, in a better place than we found it; this means transparency, ethical practices, and care are at the core of our business.
Offices: Boulevard Office Park, 1st Floor, Block F, Searle Street, Woodstock, Cape Town , Western Cape 7925, ZA
View all jobs at Woolworths Financial ServicesA joint venture between the Absa Group and Woolworths, Woolworths Financial Services provides more than just financial products and services, we enable and enhance our customers’ lifestyles, for life. In every aspect of our business, our goal is to provide the quality, service, and innovation our customers have come to expect from us, and to do it with integrity and care. Every day, our people dedicate their focus to bringing our values to life and making the difference in the lives of our customers. We value our customers and our people alike. Our people are so much more than employees, and caring for them is good for our business. That is why we have chosen a hybrid work model of remote and in-office working, where our employees mostly work from home, with dedicated times and events to get together in the office. The world of Woolworths Financial Services is nothing short of exciting and dynamic, with challenges that inspire personal and professional growth. It offers opportunities and tremendous scope for growth at all levels, from graduates just starting their career to seasoned industry professionals. We wholeheartedly embrace diversity and actively seek out candidates from different cultures, backgrounds, and areas of experience. If you are a passionate, results-driven person; who shares our deep affinity for the Woolworths brand and what it represents; and cares about the future of our country, you could be a good fit for our team. Look out for opportunities to apply and join us to be part of something bigger. Become the heart and mind of a brand that is synonymous with trust, quality, and a commitment to making a difference. We believe it is our duty to leave our community, country, and world, in a better place than we found it; this means transparency, ethical practices, and care are at the core of our business.
Offices: Boulevard Office Park, 1st Floor, Block F, Searle Street, Woodstock, Cape Town , Western Cape 7925, ZA
View all jobs at Woolworths Financial Services